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Senior Engineer, Global Technical Services

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Baxter

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Location:
United States , Deerfield

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

96000.00 - 132000.00 USD / Year
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Job Description:

The Senior Engineer in Global Services plays a critical role in enabling successful product launches and sustained lifecycle performance by leading Service Design for assigned products. This role applies engineering expertise alongside systems thinking, business acumen, and cross-functional coordination to ensure that products, product-specific processes, and supporting service capabilities are developed holistically and meet defined technical, operational, and commercial objectives. The Senior Engineer represents the collective needs of global service cross-functions - including operations, supply chain, customer support, quality, and commercial stakeholders within defined product teams - and makes informed, balanced decisions on their behalf. The role requires a high degree of independence and technical leadership within a product-focused scope.

Job Responsibility:

  • Lead service design for assigned products, ensuring serviceability, scalability, cost-effectiveness, and alignment with business and platform strategies across the product lifecycle
  • Define and integrate product-level service requirements into product architecture, development processes, and launch readiness activities
  • Conduct serviceability assessments and deliver clear, actionable recommendations to product development and engineering teams
  • Serve as the primary service representative on product core teams, advocating for cross-functional service needs and making balanced, informed decisions
  • Coordinate alignment and information flow between corporate product teams and regional service organizations to support successful execution
  • Analyze service performance metrics to identify risks, gaps, and improvement opportunities
  • lead CAPA efforts using structured root-cause analysis
  • Independently plan and lead complex service-related engineering initiatives, providing technical guidance, mentorship, and oversight as needed

Requirements:

  • Bachelor's degree in a core engineering discipline with 3+ years of progressive engineering experience
  • Strong engineering foundation in one or more core disciplines (mechanical, electrical, software, systems, manufacturing, or process engineering)
  • Proven ability to work independently and influence cross-functional product teams without direct authority
  • Excellent written, verbal, and interpersonal communication skills with strong organizational effectiveness
  • Demonstrated capability to analyze ambiguous problems, apply sound judgment, and make data-driven product-level decisions
  • Solid understanding of GMP, quality systems, and regulated product development environments

Nice to have:

  • Experience with service engineering, service design, or product lifecycle management preferred, including familiarity with change control and design/configuration management
  • Lean / Six Sigma training or applied continuous improvement experience preferred
What we offer:
  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
  • 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
  • Flexible Spending Accounts
  • Educational assistance programs
  • Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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