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Engineer shall be responsible for supporting Cloud solution for customer. This essentially includes understanding solution (HLD,LLD), support, configuration, Integration, Acceptance Testing, customer coordination, documentation and training etc. He/She should have deeper understanding on cloud, virtualization and related Infrastructure technologies. This position includes (but not limited to) proactively working with other stakeholders (i.e. solution architect, different OEM etc.), effective communication, coaching and guidance to team. This role demands positive mind-set, 24*7 support and hands on delivery experience in respective areas of expertise.
Job Responsibility:
To work within well-defined system support guidelines
To priorities faults to meet SLA/WLA
To ensure correct working methodology
To handle emergencies and if required coordinate with Emergency support
To investigate faults/cause related to system/network problems
Execute system configuration changes as per given access rights
Analyses the solution from an end 2 end perspective Provide extensive support for HLD and LLD
Support Solution build over Openstack
Support of Openstack solutions with multiple vendors and solutions like storage (SAN, NAS) and networking (SDN controller)
Acceptance testing including End to End Solution testing
Execute test & acceptance
Prepare Method of Procedure for configuration
Perform Fault and performance management for Openstack components
Perform debugging and troubleshooting of Openstack services to meet end results
Prepare scripts for data collection, health check and monitoring
Perform database management (relational and NoSQL) for application and Openstack service configurations
Requirements:
Bachelor’s degree in Computer Engineering, Information Technology, or equivalent
5–8 years’ experience in systems or network support/integration projects
At least 3 years hands‑on experience in cloud solution support, deployment or integration
Strong hands‑on experience with OpenStack platform and services
Working knowledge of at least one cloud platform: Ericsson CEE, Red Hat OpenStack Platform (RHOSP), Red Hat OpenShift (RHOCP), Nokia CIBIS or Kubernetes
Familiarity with Ceph or SAN storage, and PaaS/SaaS concepts
Basic Python scripting ability
Experience with virtualization technologies (KVM, VMware, Hyper‑V, vendor-specific platforms such as Cisco/HP/Red Hat/IBM)
Knowledge of SAN/NAS storage solutions
Experience supporting cloud solutions in production
Experience with infrastructure vendors (Cisco, Huawei, Dell, HP, etc.) and blade systems
Understanding of cloud automation and configuration management tools (Puppet, Chef)
Strong OS skills (RHEL, SUSE, CentOS) and security (SELinux)
Working knowledge of relational databases (MySQL, Oracle) and NoSQL (MongoDB, Cassandra)
Virtual networking concepts and technologies: Open vSwitch, SDN controllers, REST northbound APIs, southbound interfaces (OpenFlow), SR‑IOV, DPDK
Experience with RESTful APIs and scripting to interact with OpenStack APIs
Knowledge of NFS, FCoE, SAN, iSCSI, SNMP, HTTP/REST and networking devices (load balancers, firewalls, routers, switches).
Nice to have:
Telecom protocol awareness (SAE, Diameter, SS7, IMS) is a plus