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The Senior Engineer — SRF SCM RAN is responsible for planning, executing and owning software upgrades, configuration changes and related service quality activities for the RAN (2G/3G/4G) within the operations organization. The role ensures change activities meet SLA/WLA targets, follow correct methodologies to avoid outages, and include post‑upgrade verification and troubleshooting.
Job Responsibility:
Execute and take ownership of RAN software upgrades/updates (BSC, eNodeB) and configuration changes according to approved change management processes
Prioritize and handle assigned work requests to meet SLA/WLA objectives
manage workload and escalations
Prepare and validate upgrade/change plans, rollback procedures and risk assessments prior to execution
Coordinate with cross‑functional teams (NOC, field engineering, RF, software teams, vendors) to schedule and perform upgrades with minimal service impact
Perform post‑upgrade validation, KPI checks and troubleshooting for downgraded or impacted sites, especially LTE (4G) cells
Monitor key service performance indicators (e.g., accessibility, retainability, throughput, RRC success, handover metrics) and interpret results to guide corrective actions
Maintain accurate change logs, configuration records and documentation for all activities performed
Organize in‑house training, create runbooks, and maintain backup plans to ensure continuity and knowledge transfer
Participate in technical reviews and recommend process or configuration improvements to enhance stability and service quality
Ensure strict compliance with safety, security and operational procedures to prevent outages caused by incorrect methodology
Requirements:
Bachelor’s degree in Telecommunications, Electronics, Computer Science or related field (or equivalent experience)
Strong understanding of mobile RAN technologies (2G/3G/4G) and RAN node architecture (BSC, eNodeB)
Hands‑on experience with software upgrade processes for RAN nodes and managing configuration changes in live networks
Proven ability to troubleshoot post‑upgrade site issues, particularly LTE down‑site or degraded performance cases
Good knowledge of service network/application characteristics and KPIs, and ability to interpret KPI trends to diagnose problems
Familiar with change management, release management and operational SLAs/WLAs
Excellent communication and coordination skills
able to work under pressure and manage multiple priorities
Experience with vendor tools and OSS platforms used for RAN configuration and monitoring preferred