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Valorem Reply Logo Valorem Reply · IT - Administration

Senior Engagement Manager

United States, Chicago 110000.00 - 130000.00 USD / Year · Job Posted February 18, 2026
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Job Description

Sagepath Reply is a full-service digital marketing and technology company driven by purpose and fueled by passion to make a difference in how humans interact with technology in a more effective and efficient way. Our clients consist of Fortune 1000 companies across several industries, and we help guide them through digital transformation with the belief that even the smallest detail can make a big difference in making a connection with users and driving conversion and ROI. Our services include digital marketing, user experience, creative, development, and optimization with high-level partnerships with Optimizely and Kentico. As a Sr. Engagement Manager, you will be responsible for driving the overall account strategy on behalf of our clients, documenting the solution, and ensuring the final deliverable meets client goals and end user needs. Sr. Engagement Managers are responsible for ensuring a trusted and long-term partnership with our clients. You are responsible for project managing all client deliverables, account growth, setting the overall strategic direction and vision, and developing solutions that inspire the team and client. You should have a strong digital background, and a consultative approach for problem-solving.

Job Responsibility

  • Primary client contact, providing short- and long-term strategic counsel, as well as overall fiscal responsibility for the account
  • Effectively manage full project lifecycles, creates and maintain detailed project plans and reports, according to Sagepath’s SDLC process, that communicate tasks, milestone dates, status and resource allocations
  • Facilitate client stakeholder working sessions and interviews in order to elicit and document business, non-functional, functional and technical requirements as well as project KPIs
  • Lead SCRUM ceremonies including backlog refinement, standup, sprint planning, and retrospectives
  • Ensure delivery teams across UX, design, analytics, marketing, QA, and development remain aligned and working toward SOW commitments
  • Maintain client documentation and knowledge repositories (e.g., SharePoint, account artifacts, project history)

Requirements

  • 5 years of experience in Project/Engagement Management, Business Analysis, or Product Management
  • Proven experience in successfully delivering DXP projects or working extensively within a content management system (CMS) environment (Kentico, Optimizely, Sitecore, AEM or similar)
  • Working knowledge of SDLC and Agile methodologies, with hands-on experience using JIRA and/or Azure DevOps
  • Experience launching IT platforms or software for enterprise-level clients
  • Ability to manage multiple projects under tight deadlines while maintaining high-quality delivery

Nice to have

  • Background supporting cross-functional digital delivery teams (UX, design, development, QA, analytics, marketing)
  • Experience defining or evolving digital product strategy within enterprise environments
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