Senior Engagement Manager Job at Valorem Reply (Atlanta)

Senior Engagement Manager

The Senior Engagement Manager (IC3) is a senior, customer‑facing delivery role a...

Location

United Kingdom , London

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

5+ years experience in: Project Management in SaaS environment
Digital or Technology Consulting
Professional Services delivery
SaaS Customer Success or Implementation
Proven success managing multiple client-facing projects in parallel
Experience working with international customers and cross-border teams
PMP, PRINCE2, PMQ, or equivalent certification
Strong command of: Agile, Waterfall, and Hybrid delivery models
Risk, dependency, and change management
Structured customer communication and reporting

Job Responsibility

End-to-End Customer Onboarding & Project Delivery
Own and deliver multiple concurrent onboarding programs across Optimizely's product suite
Design and manage structured, multi-phase project plans
Balance scope, timelines, quality, and customer outcomes in real time
Take full responsibility for delivery success
Senior Project Management & Risk Ownership
Drive day-to-day execution with a strong focus on predictability and outcomes
Proactively manage risk, dependencies, scope changes, and trade-offs
Maintain clear governance through project plans, RAID logs, and structured reporting
Lead recovery or reset plans for at-risk engagements

Fulltime

Senior Engagement Manager

The Senior Engagement Manager at Optimizely plays a crucial role in product onbo...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

Minimum 5+ years in customer success and project management within a SaaS/PaaS environment
Must have experience with global clients and managing international projects
Proven ability to manage competing priorities, adapt quickly, and respond to shifting customer needs and timelines
PMP certification is a plus
familiarity with Agile, hybrid, and Waterfall methodologies required
Highly collaborative, organized, and execution-oriented with strong communication and presentation skills
Solid project management skills, with attention to detail, timelines, and quality
Strong problem-solving abilities and flexibility in dynamic project settings
Proven experience managing multiple projects simultaneously
Excellent verbal and written communication in English

Job Responsibility

Serve as the primary contact for Optimizely's Product Onboarding team, ensuring a premium onboarding experience for customers
Manage global clients through comprehensive product onboarding projects, from sales handover to the go-live stage
Lead multiple simultaneous customer onboarding processes across a range of products, aligning business goals with customer use cases and ensuring technical quality throughout the project lifecycle
Maintain project hygiene by providing regular updates on status and timelines
Work closely with internal teams and external partners to deliver structured onboarding programs with defined goals and timelines
Use tools like Microsoft Teams, Salesforce, Kantata, Zendesk, Jira, and Gainsight to manage onboarding projects
Understand customer goals and promote product adoption through continuous learning of Optimizely products and relevant tools

What we offer

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team

Fulltime

Senior Engagement Manager

At Optimizely, we're on a mission to help people unlock their digital potential....

Location

Netherlands , Amsterdam

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

5+ years experience in: Project Management in SaaS environment
Digital or Technology Consulting
Professional Services delivery
SaaS Customer Success or Implementation
Proven success managing multiple client-facing projects in parallel
Experience working with international customers and cross-border teams
PMP, PRINCE2, PMQ, or equivalent certification
Strong command of: Agile, Waterfall, and Hybrid delivery models
Risk, dependency, and change management
Structured customer communication and reporting

Job Responsibility

End-to-End Customer Onboarding & Project Delivery
Senior Project Management & Risk Ownership
Senior Stakeholder & Customer Leadership
Cross-Functional & Partner Collaboration
Delivery Excellence & Continuous Improvement

Fulltime

Senior Engagement Manager

Location

United Kingdom , London

Salary:

Not provided

Workday

Expiration Date

Until further notice

Requirements

3+ years experience of project management with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments
3+ years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.

Job Responsibility

Manage full lifecycle deployments utilising Workday Deployment Methodology for low/medium deployments
Use professional expertise to resolve issues in creative and effective ways
Lead/manage mid to large deployments and resolve complex issues in creative and effective ways
Support executive level expectations by providing internal suggestions to management based on field experience to potentially enhance the Workday Deployment Methodology.

Fulltime

Senior Engagement Manager

We're obsessed with making hard work pay off, for our people, our customers, and...

Location

Japan , Tokyo

Salary:

Not provided

Workday

Expiration Date

Until further notice

Requirements

5+ years experience project managing ERP or business application system within a large Enterprise client
Consulting experience either as an internal consultant or with a consulting/software company
Experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications preferred
Passion and drive for customer success
Adept at conflict management
skilled in de-escalating project tensions and mediating between stakeholders to reach consensus
Leadership abilities to empower and focus the project team on deployment objectives
Strong at building relationships, working cross-functionally and can influence internal and external stakeholders
Ability to manage multiple project priorities at the same time
Manage 3rd parties on project teams

Job Responsibility

Drive the Gold Standard: Become a certified expert in Workday's Implementation Methodology, leveraging it to lead 1 to 2 large-sized projects simultaneously to successful Go-Live
Influence the Deal: Partner with the Sales team to shape the future of our engagements
Consultative Leadership: Act as a mentor to Professional Services resources, guiding them through technical hurdles and professional growth
Navigate the C-Suite: Lead Executive Steering Committee meetings, translating project milestones into business value for client stakeholders
Manage the Scope: Manage project scope and budgets with a firm but fair hand
Ensure Long-term Success: Guide clients from the intensity of implementation into the stability of Product Support/Customer Success

Fulltime

Senior Engagement Manager

Seismic, the global leader in sales enablement technology, is looking for a high...

Location

United States

Salary:

93000.00 - 127900.00 USD / Year

Seismic

Expiration Date

Until further notice

Requirements

Minimum of 7 years of industry experience in consulting program management and/or customer success leadership
Understanding of enterprise SaaS business and implementation models and process
Understanding of sales enablement business dynamics and skillset to develop customer sponsorships and build confidence in Seismic’s product and consulting team
Ability to understand a client’s business case for purchasing a software platform, consult on solution approach and oversee implementation and delivery of work product
Knowledge of data systems and structures
Experience with all aspects of the Seismic platform
Bachelor’s Degree required, with a preference for technical, engineering and CS backgrounds

Job Responsibility

Develop and implement Services plan and vision to achieve targets and expand customer use cases
Conduct thorough needs assessments to understand clients’ requirements and challenges
Forecasting and managing $3-4M in annual Services bookings
Prepare weekly review of pipeline progress and new opportunities
Partner with other members of GTM such as CS and Sales for visibility into pipeline and potential Services opportunities
Cultivate strong relationships with key decision makers and influencers within customer and prospective organizations
Provide ongoing support and guidance to clients throughout the sales process for how to execute with Seismic Services most effectively

Fulltime

Senior Engagement Manager

As a Senior Engagement Manager, you are an experienced leader responsible for th...

Location

United States , New York

Salary:

128000.00 - 161000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

Extensive experience (e.g., 7+ years) in managing large-scale, enterprise-level SaaS implementation projects
Proven track record of successfully managing complex, multi-phase projects with significant budgets
Demonstrated experience leading executive-level steering committees and reporting to senior leadership
Expertise in formal project management methodologies (e.g., PMP, Agile, PRINCE2) and advanced project management tools
Exceptional communication, negotiation, and influencing skills, with the ability to build consensus at all levels of an organization
Strong business acumen and the ability to connect project delivery to stated business objectives and value realization

Job Responsibility

Lead the end-to-end delivery of complex, multi-workstream projects for large Enterprise customers
Establish and direct project governance, including facilitating steering committee meetings to report on progress, manage expectations, and mitigate risks
Develop and manage integrated project plans for large, multi-phase engagements, coordinating dependencies across multiple internal and customer teams
Partner with customer leadership to ensure project execution aligns with their stated business objectives and success criteria
Manage project-level risks, issues, and scope changes, ensuring a clear escalation path and proactive resolution
Oversee project financials, including budgeting, forecasting, and profitability
Drive the adoption of established delivery methodologies and contribute to the continuous improvement of our best practices
Mentor and guide Engagement Managers and project team members, fostering their growth and ensuring delivery excellence

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

Senior Engagement Manager

The Professional Services team is Optimizely's secret weapon. As a team, we prov...

Location

United States , Austin

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

At least 5 - 7 years of experience in a client-facing professional services or consulting role
PMP certification
Strong requirements gathering and discovery skills
Significant experience in developing and managing complex project plans
Familiarity of web technologies (HTML/CSS, JavaScript) and marketing technology landscape (e.g., analytics, heatmapping, data management platforms, etc.) a big plus
Experience communicating and presenting to executive-level audiences
Ability to clearly communicate technical and business concepts to non-technical audiences
Experience working as part of a cross functional team (including sales, engineering, marketing and product)
Scoping & selling experience is a big plus as this role will focus on scoping customer engagements & helping to expand / sell additional services
Excellent problem solving, critical thinking, and analytical skills

Job Responsibility

Manage the delivery of our enterprise level implementations
Leverage strong communication and relationship building skills to map, build and maintain stakeholder relationships, as well as integrate and coordinate enterprise project plans from our clients
Successfully drive the engagement team, monitor and report on project status, risk and performance for all Optimizely platform implementations
Manage the work of our industry leading Solutions Partner network to ensure the highest quality in delivery for our customers
Help drive the P&L on the Services team - including items around forecasting, team bill-ability, & existing customer services sales

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