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Seismic, the global leader in sales enablement technology, is looking for a highly skilled Senior Engagement Manager to join our team. With a focus on driving client success and expanding the impact of Seismic’s platform, you will play a key role in managing and executing strategic engagements with our enterprise clients. In this role, you will be responsible for developing strong relationships with key stakeholders, guiding clients through the entire customer journey, and helping build roadmaps that drive adoption, satisfaction, and measurable business outcomes through the support of services.
Job Responsibility:
Develop and implement Services plan and vision to achieve targets and expand customer use cases
Conduct thorough needs assessments to understand clients’ requirements and challenges
Forecasting and managing $3-4M in annual Services bookings
Prepare weekly review of pipeline progress and new opportunities
Partner with other members of GTM such as CS and Sales for visibility into pipeline and potential Services opportunities
Cultivate strong relationships with key decision makers and influencers within customer and prospective organizations
Provide ongoing support and guidance to clients throughout the sales process for how to execute with Seismic Services most effectively
Requirements:
Minimum of 7 years of industry experience in consulting program management and/or customer success leadership
Understanding of enterprise SaaS business and implementation models and process
Understanding of sales enablement business dynamics and skillset to develop customer sponsorships and build confidence in Seismic’s product and consulting team
Ability to understand a client’s business case for purchasing a software platform, consult on solution approach and oversee implementation and delivery of work product
Knowledge of data systems and structures
Experience with all aspects of the Seismic platform
Bachelor’s Degree required, with a preference for technical, engineering and CS backgrounds