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Optimizely Logo Optimizely · IT - Software Development

Senior Engagement Manager

United Kingdom, London · Job Posted June 15, 2026
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Job Description

The Senior Engagement Manager (IC3) is a senior, customer‑facing delivery role at the intersection of project management, consulting, and SaaS implementation. In this role, you will own complex customer onboarding programs end‑to‑end, partnering directly with senior customer stakeholders and cross‑functional Optimizely teams to deliver predictable, high‑quality outcomes at scale. You will manage multiple engagements in parallel, navigate ambiguity, actively manage risk and change, and be accountable for outcomes — not just execution. This role is ideal for experienced Project Managers, Delivery Leads, or Consultants who enjoy hands‑on ownership, structured problem‑solving, and working in an international, fast‑moving SaaS environment — without formal people management responsibilities.

Job Responsibility

  • End-to-End Customer Onboarding & Project Delivery
  • Own and deliver multiple concurrent onboarding programs across Optimizely's product suite
  • Design and manage structured, multi-phase project plans
  • Balance scope, timelines, quality, and customer outcomes in real time
  • Take full responsibility for delivery success
  • Senior Project Management & Risk Ownership
  • Drive day-to-day execution with a strong focus on predictability and outcomes
  • Proactively manage risk, dependencies, scope changes, and trade-offs
  • Maintain clear governance through project plans, RAID logs, and structured reporting
  • Lead recovery or reset plans for at-risk engagements
  • Senior Stakeholder & Customer Leadership
  • Lead steering committees, escalations, and alignment conversations
  • Handle complex discussions around scope, timelines, and risk with confidence
  • Translate technical delivery detail into clear, outcome-focused business communication
  • Build long-term trust through transparency, clarity, and follow-through
  • Cross-Functional & Partner Collaboration
  • Partner with Sales, Customer Success Managers, Product, Engineering, onboarding SMEs, and implementation partners
  • Ensure onboarding execution aligns with commercial commitments, product capabilities, customer goals and regional timelines
  • Delivery Excellence & Continuous Improvement
  • Maintain high standards of project hygiene and system accuracy
  • Support and mentor junior Engagement Managers
  • Contribute to improved templates, frameworks, and onboarding standards
  • Participate in cross-team initiatives that improve scalability and delivery quality

Requirements

  • 5+ years experience in: Project Management in SaaS environment
  • Digital or Technology Consulting
  • Professional Services delivery
  • SaaS Customer Success or Implementation
  • Proven success managing multiple client-facing projects in parallel
  • Experience working with international customers and cross-border teams
  • PMP, PRINCE2, PMQ, or equivalent certification
  • Strong command of: Agile, Waterfall, and Hybrid delivery models
  • Risk, dependency, and change management
  • Structured customer communication and reporting
  • Experience with SaaS platforms, digital products, or cloud-based solutions
  • Familiarity with: Experimentation & A/B testing
  • CMS, B2B/B2C commerce
  • Web technologies (HTML, CSS, JavaScript)
  • Comfortable working with tools such as: Salesforce, Microsoft Teams, Kantata, ClickUp, Jira, Zendesk, Gainsight
  • Bachelor's degree strongly preferred or equivalent work experience
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