Senior Engagement Manager

Engagement Managers lead the execution, coordination, and oversight of implementation and expansion programs that help Gong’s customers achieve critical business outcomes. They have mastered the tenets of project management and can balance a portfolio of strategic, multi-year customer engagements. They are comfortable embedding themselves as trusted advisors within customers’ revenue teams - executing highly detailed plans that encapsulate discovery, business process mapping, technical configuration, change management methods, and energizing a user base to drive long-term adoption. In this role, you will support a key modality within Gong’s broader Professional Services org: Managed Services. This offering provides existing Gong customers with access to recurring consulting, technical guidance, training, and program management resources as an extension of their revenue teams. These long-term services partnerships allow customers to embed our proactive insights and reactive support into repeatable cycles that accelerate their value realization journey.