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Senior Employment Coach

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TCHC Group

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Location:
United Kingdom , Watford

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

24000.00 - 30000.00 GBP / Year
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Job Description:

TCHC is looking for a passionate individual to work on our Restart Programme who helps participants who have been out of work for at least 6 months, to find sustainable employment. The Senior EC’s role will be to assist the Performance Manager with reporting, data analysis and being the first line of support for the existing employment coaches. They will also be required to carry a small caseload of participants and work with them to identify and support any barriers to employment that participants may have; agree solutions to resolve barriers and conduct work-focused activities to ensure participants enter work within a 12-month period of starting on the programme. Following a diagnostic assessment, they will work through a comprehensive action plan with the participant to give them additional skills, identify transferable skills and capabilities and build their confidence to return to sustainable employment.

Job Responsibility:

  • Support the performance Manager in the day-to-day running of the Restart Programme
  • Analysing data and performance reports against individual targets and presenting solutions to underperforming areas
  • Assist in the running of daily team meetings and share any changes within the contract with the wider team
  • Organisation of weekly group support sessions working to a 3-month plan and ensuring these are booked to capacity from the full team caseload
  • Building effective and positive relationships with participants, working collaboratively and challenging them to identify and overcome any potential barriers preventing them from returning to work
  • Conducting a diagnostic assessment with all participants to assess job readiness and the appropriate level of support required on the customer journey throughout time on programme
  • Partnering with the participant to create a comprehensive action plan to identify appropriate career opportunities, identify any employment-related barriers and the actions required to progress towards sustainable employment
  • Understanding the internal and external information, advice and guidance available to support participants with debt concerns, mental health conditions or career coaching and signposting as required
  • Ensuring that participants have an up-to-date and professional CV and supporting statement and covering letter, tailored appropriately for each application
  • Providing job search support, guiding participants to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers
  • Providing industry-specific training and development, based on relevant sector experience
  • Working in partnership with the internal Employer Engagement team and relevant external employment support services to identify appropriate job opportunities
  • Supporting participants in preparing for job interviews, conducting mock interviews and assessment activities
  • To ensure clients have access to workshop options based on individual diagnostics and tailored support (inc. health, mental health, transferable skills, job searching, CV writing, interview skills)
  • To work with pace and urgency – planning and forecasting ahead and discussing next steps on a weekly/monthly basis
  • Meet and exceed all monthly performance targets and Key Performance Indicators, seeking feedback and input to continuously improve and deliver strong outcomes for our participants and commissioners
  • To maintain quality client records on the database so that they outline the client’s journey on the programme
  • Be responsible for promoting and safeguarding (including Prevent) the welfare of all participants for whom you have responsibility or with whom you come into contact and adhere to TCHC’s Safeguarding and Prevent policies

Requirements:

  • GCSE (or equivalent) in English and maths at grade C or above, essential
  • Supervisory / management qualification is preferable
  • Experience in managing a successful team to achieve monthly targets
  • Experience in analysing data to identify and present solutions to underperforming areas
  • Experience of working in welfare-to-work or in similar performance target-driven environments, such as recruitment, business-to-business sales or equivalent
  • Experience of working in a fast-paced, evolving environment with the ability to manage multiple priorities
  • An adept communicator with the ability to persuade, influence and listen to others
  • Ability to be flexible, open, and creative in problem-solving
  • Ability to build rapport quickly and adapt to client needs and communication to inspire, motivate and challenge participants
  • Knowledge of the labour market, wider provision, and stakeholders local to the area in which you are applying
  • Able to effectively network to build and maintain effective relationships internally and externally
  • High-level digital literacy skills and data accuracy skills, including a strong working knowledge of Microsoft Office applications and web-based communication technologies
  • Excellent organisational skills with a demonstrated ability to manage a busy schedule/workload under pressure
  • A strong commitment to personal and professional ongoing development
  • Ability to follow and comply with contractual requirements alongside the ability to understand and adhere to GDPR
  • A values-led individual who always leads by example
What we offer:
  • Annual leave up to 25 days plus 8 public Bank Holidays
  • When your birthday falls on a working day, you will receive this day off at full pay
  • Sickness pay allowance after the probationary period
  • Pension scheme after 3 months you have been employed with us
  • Bupa Cash Plan, level 1 paid by the company after the probationary period
  • Employee Assistance Programme to access help and support 24 hours a day, every day of the year for immediate family (eligibility applies)
  • Discounted membership for BUPA (subject to the qualifying conditions)
  • Long Service club loyalty gift upon completion of 5 and 10 years of continuous service
  • Quarterly and annual awards
  • Company tools and equipment for the performance of your duties
  • Reimbursement of travel expenses

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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