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Airbnb Logo Airbnb · Human Resources

Senior Employee Relations Manager

United States 196000.00 - 245000.00 USD / Year · Job Posted May 10, 2026
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Job Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Job Responsibility

  • Implement the Employee Relations (ER) framework for their client groups, including strategies and proposals to continuously drive improvements in ER practices within the organization based on trust, mutual respect, strong performance management, and accountability in support of the goals of the organization
  • Help implement a comprehensive communications strategy to promote ER best practices throughout the organization
  • Maintain and revise HR policies, procedures, and practices to ensure compliance, enhance the workplace and promote the company culture
  • Assess employment risk in coordination with HR leadership and Legal based on current regulatory landscape and anticipated changes
  • Take the lead in addressing employee issues, complaints, and complex investigations across functions and regions working in partnership with other HR, Legal, and compliance related teams
  • Ensure cases are handled fairly, consistently, transparently, in a timely fashion, and in line with Airbnb culture, policies, and appropriate local laws
  • Lead employee relations investigations, making recommendations on appropriate courses of action, matching investigation strategy to the complexity, risk, sensitivity, and confidentiality of the investigation
  • Counsel HR and business leaders on ER issues, trends and risks to foster sound business decisions
  • Review and refresh training offerings depending on company needs and external regulations
  • Advise HR leaders and business leaders on how to handle complex matters that may require investigation and/or serious/complex disciplinary matters
  • Help develop, socialize and rollout ER processes, strategy, approaches, guidelines, practices and operating procedures
  • Ensure that optimal decisions are made by leaders, Talent Partners and other stakeholders through influencing, coaching, and by providing technical expertise and sound strategy
  • Drive ER efforts that support HR and business initiatives
  • Help develop and conduct training to leaders, managers, employees, Talent Partners and other stakeholders
  • Maintain an organized case management system
  • Ability to run analytics and metrics and produce dashboards
  • Collect, analyze, interpret and make recommendations on ER related data
  • Set and execute against the ER strategy

Requirements

  • 15+ years of Employee Relations/Human Resources managing complex global investigations
  • Superior written oral communication skills and strong analytical skills
  • Ability to maintain composure, remain positive, collaborative and objective while under pressure and dealing with senior leaders and complex issues
  • Proven track record of positively influencing leaders, teams and stakeholders
  • Ability to be a coach, mentor and partner with stakeholders at varying levels of seniority
  • Expert knowledge of ER, labor relations, training, conflict resolution and direct experience leading complex global investigations at all levels including executive level
  • Strong preference for direct experience supporting international ER matters
  • Deep understanding of FMLA, EEO laws, ADA and other employment-related state and federal laws & regulations
  • Must be able to work under pressure and deal with complex issues, while maintaining composure
  • Comfortable leveraging generative AI tools (e.g.,Claude, Gemini, etc.) to accelerate daily tasks
  • Experienced decision maker who uses good reasoning and sound judgment required
  • Ability to be discreet and maintain confidentiality is required
  • Must be self-motivated and have an enhanced ability to prioritize/plan in a fast-paced, high growth environment
  • Juris Doctor (J.D.) degree preferred
  • Some travel may be required

Nice to have

  • Juris Doctor (J.D.) degree preferred
  • Direct experience supporting international ER matters
  • Some travel may be required

What we offer

  • Bonus
  • Equity
  • Employee Travel Credits
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