Senior EMEA Enterprise Customer Success Manager Job at Gong (Dublin)

Director of Customer Success, EMEA

We’re looking for a Director of Customer Success – EMEA to join our global team ...

Location

Israel , Tel Aviv

Salary:

Not provided

Cyera

Expiration Date

Until further notice

Requirements

5+ years of experience leading technical CS, TAM, or Professional Services teams, including experience managing multi-regional teams across EMEA
Served as a Head/Director of CS, or in a similar leadership role, within a B2B SaaS or cybersecurity organization
Strong technical support mindset, with the ability to guide teams through complex troubleshooting, root-cause analysis, and customer escalations
You are comfortable partnering directly with Support and Engineering to resolve critical issues, streamline escalation paths, and ensure a seamless, high-quality customer experience
Excel at building scalable processes, driving adoption, managing renewals, and leading change across complex environments
Thrive in a fast-paced, high-growth, and ambiguous startup environment, making decisions with clarity and confidence
Bring a strong technical orientation, with experience working alongside Product, Engineering, and Architecture teams
Fluent in Salesforce, BI tooling, customer analytics, and data-driven decision-making
A compelling communicator, capable of leading both executive-level business discussions and deep technical workshops
Willing and able to travel 25–50% to engage directly with customers and teams.

Job Responsibility

Lead and scale technical Customer Success teams across EMEA, shaping team structure, methodologies, and execution standards as Cyera expands globally
Develop and operationalize CS infrastructure—including customer journeys, playbooks, QBR frameworks, KPIs, and dashboards—to drive predictable outcomes and organizational alignment
ֿBuild and own a comprehensive renewals strategy covering process design, forecasting, workflows, timelines, and escalations to ensure timely renewals, reduced churn, and strong retention
Collaborate closely with CSEs, Account Managers, and cross-functional leaders to streamline renewals and remove operational friction
Act as a strategic partner to enterprise customers, deepening relationships, understanding business goals, identifying expansion opportunities, and driving measurable value throughout the lifecycle
Monitor customer health, usage patterns, adoption trends, and risk indicators
proactively address issues to prevent escalations and protect satisfaction
Lead cross-functional initiatives to resolve renewal challenges, enhance onboarding and training, optimize support processes, and improve operational efficiency across regions
Partner with Product, OCTO, Sales, SEs, Support, and Services to align priorities, influence roadmap decisions, and ensure seamless customer transitions
Oversee end-to-end CS operations, including onboarding, enablement, engagement, and documentation, implementing best practices and standard operating procedures

Fulltime

Senior Director, Account Health Management EMEA

As a Senior Director, Account Health Management, you will be a key leader within...

Location

United Kingdom , London

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar
At least 5+ years in a leadership capacity
Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs

Job Responsibility

Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
Inspire and attract top talent to your team
Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
Accountable for executive engagement, account health, and risk mitigation
Oversee customer planning, deployment, account-level reviews, and escalations
Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
Mental and financial health resources
Personalized learning opportunities

Fulltime

Senior Strategic Account Executive

Smartsheet is looking for a Senior Strategic Account Executive to join our EMEA ...

Location

United Kingdom , London

Salary:

Not provided

Smartsheet

Expiration Date

Until further notice

Requirements

5+ years of experience selling enterprise software or services
Fluency in English is required
Demonstrable track record of exceeding assigned quotas and receiving recognition for high-performance
Demonstrable experience building relationships with senior line-of-business leaders, IT executives and operational managers within Enterprise organisations (>5,000 employees)
Understanding and experience of selling directly and through partners
Proven ability to manage a large and diverse pipeline of sales opportunities
Proven experience in developing successful go-to-market strategies
Proven experience executing complex, solution-based strategic sales processes
World class sales basics in terms of pipe generation approaches, territory planning, account planning and deal execution
Highly accountable for actions and performance

Job Responsibility

Exceed quarterly and annual software and services sales quotas
Lead primary and secondary account teams by partnering with Solution Engineering, Consulting, Customer Success, Customer Outcomes, Marketing and Sales Development
Develop short and long-term growth and renewal strategies across your customer base
Balance tactical execution whilst ultimately targeting complex, high-value solution-based deals
Proactively develop unsolicited proposals that align with customer initiatives and position Smartsheet as an enterprise software solution provider
Accurately forecast sales opportunities, while tracking and using critical metrics that predict sales success
Perform other duties as assigned

What we offer

Employer-paid Private Medical and Dental, additional cost for family members
Monthly contributions toward your pension
Monthly stipend to support your work and productivity
25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
20 weeks fully paid Maternity Leave
12 weeks fully paid Paternity/Adoption Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account
Teleworking options from any registered location in the UK (role specific)

Fulltime

Head of Operations, EMEA

The Head of Operations is a senior leadership role responsible for driving opera...

Location

United Kingdom , London

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

10–12+ years in regional operations, program management, or solutions delivery
5+ years in senior leadership roles
Proven ability to lead and scale diverse, distributed teams across multiple countries within a region
Strong capability in shaping and executing operational strategy at the regional level
Keen interest in Everseen's technology solutions
Familiarity with enterprise software deployments, networking, containerization (Linux, Docker/Podman), and automation (Ansible)
Expertise in governance, capacity planning, and process optimization
Proficiency with project management software, including Microsoft 365, Jira, and Teamwork
Strong track record of cross-functional alignment with Product, Engineering, and Sales
Exceptional communication and stakeholder management skills

Job Responsibility

Own the operational strategy for the region, aligning local execution with global priorities
Lead and manage Senior Operations Managers and their teams, ensuring project success, customer satisfaction, and operational excellence
Define regional KPIs and performance metrics, ensuring consistent tracking, reporting, and accountability
Partner with the VP of Operations to translate company-wide strategic goals into actionable regional initiatives
Oversee all capacity and resource planning within the region
Act as the ultimate point of escalation for regional operational and customer challenges
Ensure consistency of operational standards, processes, and documentation across the region
Drive continuous improvement and innovation in regional operations
Work closely with Sales, Engineering, and Product leadership to ensure seamless regional delivery of customer solutions
Represent regional operational needs in global planning discussions

Fulltime

Senior Director, Global Partner Sales

At JFrog, we don't just secure and accelerate software - we empower our partners...

Location

Spain , Madrid

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

15+ years of B2B sales and/or channel leadership experience from high-growth technology/SaaS companies
6+ years of verifiable success managing, mentoring, and scaling a partner team across multiple territories within Americas and Europe
Proven ability to build a channel sales engine specifically geared toward driving new customer acquisition and expanding market presence, not just managing renewals
A self-starter with proven success as a senior sales leader who can operate effectively in a fast-paced, high-energy environment
Direct experience selling into or managing partners selling into the Enterprise market with complex, subscription-based software solutions (DevOps, Cloud, Security highly preferred)
Demonstrated ability to create a high-performance, metrics-focused sales culture that inspires creativity and overachievement
Must be technically proficient enough to understand the DevSecOps/Cloud Native value proposition and effectively communicate it to a partner audience
Residency in the Madrid area is required

Job Responsibility

Develop and drive the comprehensive Global Channel Sales Strategy, focused heavily on generating new logo revenue, achieving aggressive sales targets, and expanding JFrog's market share through the partner network
drive execution across the world with the Partner Account Managers and the selected partners in each region to meet the NNARR targets
Build, manage, and mentor a high-performance team of Partner Account Managers
Foster a culture of excellence, accountability, and metric-driven execution focused on partner-sourced new business
Establish methodologies and best practices to ensure channel partners are effectively sourcing, co-selling, and closing new enterprise customer deals across key AMER and EMEA territories
Identify, recruit, and onboard strategic new partners (VARs, SIs, Distributors) to fill geographic and expertise gaps, ensuring comprehensive coverage and pipeline generation capability
Cultivate and deepen key executive relationships with our most strategic channel partners, driving joint go-to-market plans and aligning top-to-top on revenue goals
Maintain rigorous governance, operational consistency, and alignment with the JFrog Direct Sales team
Oversee enablement and certification programs to ensure partners are technically proficient in selling and delivering the JFrog platform
Conduct regular, data-driven business reviews (QBRs) with internal leadership and key partners, ensuring high predictability in pipeline and channel revenue forecasting

New

Senior Account Manager, Commercial Accounts - EMEA

In this senior individual contributor role, you will be responsible for managing...

Location

Ireland , Dublin

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

5+ years of experience in Account Management, or Sales roles in B2B SaaS
Proven track record of consistently exceeding revenue targets (>100% attainment)
Experience managing complex, multi-year contracts and navigating enterprise procurement
Background in security, compliance, GRC, or related technical domains preferred
Strategic Thinking: Ability to develop and execute long-term account strategies
Commercial Acumen: Strong negotiation skills and proven ability to structure complex deals
Relationship Building: Executive presence with ability to build relationships at C-level
Product Knowledge: Ability to quickly become a subject matter expert on Vanta's platform and the compliance/security landscape
Consultative Approach: Skilled at discovery, identifying pain points, and positioning solutions
Data-Driven: Comfortable using metrics and analytics to drive decisions and demonstrate ROI

Job Responsibility

Own and exceed revenue targets for assigned book of business, including renewals, upsells, and expansion
Develop and execute strategic account plans to maximise customer lifetime value
Identify and close expansion opportunities across Vanta's product portfolio
Navigate complex procurement processes and multi-stakeholder sales cycles
Partner with Customer Success to ensure seamless customer experience and identify growth signals
Manage a portfolio of high-value strategic accounts across EMEA, including enterprise customers with complex organisational structures
Build and maintain executive-level relationships with C-suite and senior decision-makers
Conduct Quarterly Business Reviews (QBRs) and strategic planning sessions with key accounts
Serve as the voice of the customer internally, advocating for customer needs and influencing product roadmap
Develop deep understanding of customers' compliance, security, and GRC requirements

What we offer

Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits, including bike to work scheme and tax commuter ticket scheme
Pension matching
25 days of Annual Leave per year
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

Senior Director, Global Partner Sales

At JFrog, we don't just secure and accelerate software - we empower our partners...

Location

France , Paris

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

15+ years of B2B sales and/or channel leadership experience from high-growth technology/SaaS companies
6+ years of verifiable success managing, mentoring, and scaling a partner team across multiple territories within Americas and Europe
Proven ability to build a channel sales engine specifically geared toward driving new customer acquisition and expanding market presence, not just managing renewals
A self-starter with proven success as a senior sales leader who can operate effectively in a fast-paced, high-energy environment
Direct experience selling into or managing partners selling into the Enterprise market with complex, subscription-based software solutions (DevOps, Cloud, Security highly preferred)
Demonstrated ability to create a high-performance, metrics-focused sales culture that inspires creativity and overachievement
Must be technically proficient enough to understand the DevSecOps/Cloud Native value proposition and effectively communicate it to a partner audience

Job Responsibility

Channel Sales Strategy & Execution: Develop and drive the comprehensive Global Channel Sales Strategy, focused heavily on generating new logo revenue, achieving aggressive sales targets, and expanding JFrog's market share through the partner network
Channel Sales Operations, drive execution across the world with the Partner Account Managers and the selected partners in each region to meet the NNARR targets
Team Leadership & Scaling: Build, manage, and mentor a high-performance team of Partner Account Managers. Foster a culture of excellence, accountability, and metric-driven execution focused on partner-sourced new business
New Logo Activation: Establish methodologies and best practices to ensure channel partners are effectively sourcing, co-selling, and closing new enterprise customer deals across key AMER and EMEA territories
Ecosystem Development: Identify, recruit, and onboard strategic new partners (VARs, SIs, Distributors) to fill geographic and expertise gaps, ensuring comprehensive coverage and pipeline generation capability
Strategic Alliance Engagement: Cultivate and deepen key executive relationships with our most strategic channel partners, driving joint go-to-market plans and aligning top-to-top on revenue goals
Governance & Enablement: Maintain rigorous governance, operational consistency, and alignment with the JFrog Direct Sales team. Oversee enablement and certification programs to ensure partners are technically proficient in selling and delivering the JFrog platform
Operational Command: Conduct regular, data-driven business reviews (QBRs) with internal leadership and key partners, ensuring high predictability in pipeline and channel revenue forecasting

New

Customer Onboarding Manager

We’re a global tech company. Our team of nearly a thousand people wakes up every...

Location

United States , Kansas City; Austin

Salary:

Not provided

SafetyCulture

Expiration Date

Until further notice

Requirements

3 years experience leading the end-to-end implementation and troubleshooting of IoT hardware and software in SaaS or enterprise software environments
Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives
Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment
A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate
A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
Ability to actively listen, understand customer pain points and take action
Flexible to support global coverage, including occasional off-hours meetings to collaborate with EMEA and APAC stakeholders

Job Responsibility

Manage installation projects for sensors and telematics solutions or managed customers, ensuring smooth deployments, on-time deliveries, and customer satisfaction
Set best practices for sensor & telematics onboardings to ensure long-term success for the wider team
Support EMEA and AMER managed customers utilising sensor or telematics products, ensuring they are receiving the maximum value from our solution
Act as an advocate for all SC Connect customers in EMEA and AMER when technical issues occur and a liaison between customers and product when needed
Act as a voice of the customer to highlight trends and challenges relating to sensors and telematics customers, informing product roadmap
Continuously monitor activation status and usage patterns for the region, identifying trends for at-risk customers and implementing strategies to reduce churn and increase retention
Leverage customer interactions to identify expansion opportunities like referrals or upselling, looping in the regional IoT sales specialist
Ensuring internal processes are built to support CSM/COM partners and create new processes for success on the SC Connect side to support growth on the team
Collaborate closely with Product, Solution Specialists, Onboarding, Customer Success, and other internal teams to drive focus and effort into the customer experience
Act as a SC Connect representative at trade shows, roundtables, and customer events, engaging with industry peers, potential customers, and partners to promote the company’s sensor and asset management solutions

What we offer

Equity with high growth potential and a competitive salary
401k
Generous Medical Insurance plans
Paid Parental Leave
Access to professional and personal training and development opportunities
Hackathons, Workshops, Lunch & Learns
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Quarterly celebrations and team events

Fulltime

Senior EMEA Enterprise Customer Success Manager

Gong

Location:
Ireland , Dublin

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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