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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Responsibility:
Process accurate and timely policy and eligibility data utilizing administration systems for claim payment purposes and product production ensuring services and products meet plan sponsor needs
Collaborate with business partners to understand enterprise initiatives and goals
Respond to eligibility and other enrollment related issues
Partner directly with clients, vendors, internal teams, and/or local claim operation to resolve problems and achieve positive outcomes
Anticipate and prevent problems and roadblocks before they occur
Solve complex problems and take a new perspective on existing solutions
Design, develop, and deliver transitional training processes and procedures to smooth the transition for newly hired employees from formalized classroom training to the department’s production environment
mentor junior team members
Assist with and/or evaluate recommendations involving eligibility reporting solutions and negotiate with internal/external clients
Deliver consulting services in support of data discrepancies and/or involving reporting alternatives
Requirements:
2+ years experience as an Eligibility Consultant
Proficiency in processing accurate and timely policy and eligibility data, ensuring services and products meet the plan sponsor needs
Understands intent/end state and operates with minimal guidance to meet that intent/end state
Ability to manage multiple tasks and shifting priorities
A team player capable of operating independently when needed
Provides accurate and timely results
Delegates and follows up as needed
Coaches and mentors others
Ability to manage high work volume and oversee a variety of incoming work flows