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Senior Eightfold AI Support Engineer

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Miracle Software Systems

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Location:
India , Miracle Heights

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Provide technical support for Eightfold AI applications, including end-to-end issue diagnosis, troubleshooting, and resolution
  • Perform regression testing and validation of fixes and enhancements to confirm system stability and performance
  • Collaborate with cross-functional teams to deliver solutions and required technical and functional documentation
  • Work closely with business users to understand functional requirements and identify opportunities for operational improvement
  • Analyze and enhance existing Eightfold AI configurations, integrations, and relevant RICEFW Objects based on defined functional requirements
  • Ensure timely resolution of incidents and service requests while maintaining service quality and customer satisfaction
  • Demonstrate strong analytical, problem-solving, and communication skills while coordinating issue resolution with stakeholders
  • Flexible working hours to work effectively with global teams across multiple time zones when required

Requirements:

  • Eightfold Ai support Application
  • Troubleshooting and issue Diagnosis
  • Testing and validation
  • Eightfold Ai Functional Analysis

Additional Information:

Job Posted:
January 10, 2026

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