Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Global Customer Success (GCS) organization is leading the effort to enable customer success on the Microsoft Cloud by combining AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence, and nurture long-term loyalty. We are seeking a Senior Economist who thrives in fast-moving environments and enjoys solving real-world business problems with rigorous, data-driven methods to join the AI Strategy & Business Innovation team (AISBI) within GCS. This role sits at the intersection of economics, analytics, and business strategy, helping teams move from intuition-led decisions to evidence-led action. You will own and shape measurement approaches for complex initiatives, partner across business and analytics teams, and uphold a high bar for statistical quality and decision usefulness. We are looking for someone that is curious, pragmatic, and comfortable operating in ambiguity, someone who can challenge assumptions, translate technical findings into clear recommendations, and influence leaders to act with confidence. This role requires a high degree of independence and self-direction. You should be comfortable operating as a senior individual contributor, building and pressure-testing your own analytical approach, and proactively engaging external expert communities when needed. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
