Senior E-Commerce & Customer Analyst Job at The Dune Group (London)

E-commerce Business Analyst

Our client, is launching a high-profile digital transformation initiative consis...

Location

Canada , Mississauga

Salary:

60.02 - 63.91 USD / Hour

Randstad

Expiration Date

July 23, 2026

Requirements

Experience: 8–10 years of progressive Business Analysis experience (Intermediate to Senior level), with a strong pedigree in the Retail or Consumer Packaged Goods (CPG) sectors
E-commerce Domain Expertise: Deep, verified understanding of e-commerce web portals, including complex underlying logic like discovery engines, dynamic product assortment, and geographic-based pricing/availability
Hybrid Methodologies: Expert-level proficiency working within Agile delivery squads (generating stories/backlogs) that sit inside a broader enterprise Waterfall governance structure
Technical Literacy: Strong ability to hold meaningful, peer-level architectural conversations with Solution Architects, Tech Leads, and Engineering teams

Job Responsibility

Discovery & Journey Mapping: Lead the comprehensive project discovery phase by meticulously mapping out current-state business processes and designing future-state customer journeys (e.g., postal code-driven product assortment and store selection logic)
Requirement Elicitation: Elicit, refine, and document business and functional requirements into highly specific, actionable User Stories and Acceptance Criteria
Architecture & Dev Liaison: Partner closely with Solution Architects to ensure design patterns satisfy business intent. Serve as the primary, go-to functional expert for engineering teams to clarify details throughout the sprint cycles
QA & Traceability: Review automated and manual test scripts generated by the QA team to guarantee 1:1 traceability back to core requirements, providing strategic guidance on high-impact areas for testing
Stakeholder Navigation: Autonomously navigate, align, and manage a diverse set of senior stakeholders across both Business and IT lines without requiring extensive oversight or hand-holding

Fulltime

Senior Customer Data Analyst

You’ll be a key member of our Customer Analytics team, using rich data from both...

Location

United Kingdom , Liverpool

Salary:

Not provided

Matalan

Expiration Date

Until further notice

Requirements

Strong stakeholder skills — confident presenting, influencing and building relationships across the business
Expert SQL skills, with the ability to write and optimise complex queries
Experience in customer analytics within B2C retail or e-commerce
Advanced analytical capability, including causal analysis and test & learn approaches
Experience with Python (or similar) for more advanced analysis and automation
Strong data visualisation skills — able to tell clear, compelling stories (Power BI preferred)
Familiarity with web analytics tools (e.g. Google Analytics, Amplitude)
Commercial awareness — able to link data directly to revenue and business outcomes
A collaborative mindset, with a passion for mentoring and developing others
A genuine interest in customer behaviour and using insight to drive better decisions

Job Responsibility

Turning business challenges into analytical solutions, delivering insight that shapes strategy
Building and automating dashboards and pipelines (Power BI), working closely with Data Engineering
Using advanced analytics (e.g. causal inference, test & learn) to measure marketing and customer impact
Driving customer segmentation in collaboration with Data Science and Customer Insight teams
Leading analytical projects end-to-end, from scoping through to delivery and storytelling
Building strong stakeholder relationships — confidently challenging and influencing to ensure focus on high-impact work
Mentoring and supporting junior analysts, sharing best practice and developing capability across the team
Producing clear, well-structured documentation to support reuse and scalability

What we offer

20% staff discount, which increases with length of service
Thrive Recognition Scheme
Wellbeing support provided by the Retail Trust
Life Assurance
Retail Rewards platform offering discounts for other retailers
Pension Scheme
Access to a wide range of career development
Additional benefits may apply depending on your role and area of the business

Fulltime

Senior Analyst Account Management Digital Partnerships EU

Mastercard is a global technology company in the payments industry. Our mission ...

Location

Portugal , Lisbon

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Be customer centric and solutions driven by nature, always looking for the best answer and the best solution for our customer combining our answers with Mastercard’s objectives and priorities
Value interactions and open communication with both our customer and Mastercard stakeholders
Be curious and continually look at the market and competition to see what is happening. This role is addressing all possible aspects of payments (issuing, acquiring, digital wallet, Transfer Services, future of commerce, mobile PoS, etc.)
Eager to get close to the customer to find out what their needs are and how Mastercard can support our joint interests
Creative thinking to offer complementary products or services that can also help the customer
Be skilled at explaining and presenting succinctly and clearly
Abide by Mastercard’s security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Job Responsibility

Act as the dedicated Senior Analyst for one key European customer, serving as day-to-day point of contact for operations, questions and issue resolution
Provide operational support to the customer and contribute to the efficient execution of the business
Serve as the single point of contact for operations, finance, and franchise-related topics, coordinating with internal teams and subject matter experts
Challenge the status quo, proactively identify issues and opportunities, and take ownership of resolution
Prepare and present insights and results to the customer in a clear and compelling manner
Lead the preparation of Quarterly Business Reviews (QBRs), including gathering inputs from stakeholders and creating high-quality presentation materials

Fulltime

Senior Analyst, Technical Account Management

Our Technical Account Manager must have a strong penchant for technical aptitude...

Location

United Kingdom , London

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

BS in Computer Science or equivalent experience
Must have technical client-facing experience or 2+ years front end developer experience
Advanced skills in JavaScript, HTML, CSS
Familiarity with e-commerce specific terms and configuration is preferred

Job Responsibility

Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products
Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
Partner with the Engineering and Development teams to resolve customer issues

Fulltime

Senior Analyst Business Development Fintech

The Senior Analyst will be an integral part of our Central European Fintech team...

Location

Germany , Frankfurt

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience in fast paced, technology-centric environment including Payments, e-commerce, Retail, Financial Services and/or Consulting
Curiosity, can-do attitude, agility, creativity and a real team player
Results-oriented and customer-focused self-starter
Proven ability to develop sustainable business relationships in diverse environments and track record of successful sales
Strong communication skills and ability to act in matrix environment
Ability to understand and execute on key operational aspects, and attentive to details
Business acumen with the ability to create solutions that meet real customer needs
Experience in leading & developing a team to achieve high performance
Track record of relationship management and negotiation skills
Strategic thinking and outstanding communication skills on all levels

Job Responsibility

Build trusted relationships with our Fintech clients! Develop and maintain strong relationships between Mastercard and its customers and become the trusted advisors on technological developments
Build compelling solutions! Develop competitive solutions, drive sales & revenue generation and transport product expertise in highly competitive space
Drive new flows to Mastercard! Driving sales, revenue generation and product expertise in highly competitive space
Close & Scale! Ensure P&L and tactical targets are reached
Continuous development and execution of strategic framework for the Central European market, i.e. Definition of sales targets, Go-To-Market strategy, expanding Mastercard’s footprint by winning new customers or by enlarging market share in existing client base
Develop and maintain strong relationships between Mastercard and its customers and become the trusted advisors on technological developments
Manage complex future service pipeline and customized solutions to the customer, their shareholders and Mastercard
Ability to cope with ambiguity

Fulltime

Senior Analyst, Business Development

The Account Manager Fintech is responsible for the business development portfoli...

Location

Germany , Munich; Frankfurt; Berlin

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Experience in fast paced, technology centric environment including Payments, e-commerce, Retail, Financial Services and/or Consulting
Curiosity, can-do attitude, agility, creativity and a real team player
Results-oriented and customer-focused self-starter: Track record in achieving business development targets and building customer relationships through customer sales
Ability to develop sustainable business relationships in diverse environments and track record of successful sales
Strong communication skills and ability to act in matrix environment
Ability to understand and execute on key operational aspects, and attentive to details
Business acumen with the ability to create solutions that meet real customer needs
Track record of relationship management and negotiation skills
Strategic thinking and outstanding communication skills on all levels
Fluent English and German, more languages are better

Job Responsibility

Grow and progress with our clients by managing your accounts P&L by defining strategy, setting goals and executing on it in close collaboration with the Central European Divisional Management
Drive solution design, sales and product delivery in a highly competitive, fast changing environment
Develop and support implementation of country-wide go-to-market plans, including product positioning, key benefits, and target customer for the Local digital solutions
Build trusted relationships with our Fintech and platform clients! Business Development pipeline development and execution. Management of customers as well as internal stakeholders to successfully design, build and implement customer solutions
Build compelling solutions! Be responsible for the design, launch and management of our positioning and work with the customer and technical solution architects as well as product managers on the product roadmap to fit the market needs
Proactively manage new partnership idea pipeline that anticipates and/or responds new technological trends as well as eco system stakeholder needs and competitive threats
Create business cases, implementation, end to end operational and support processes, and product roadmaps for concepts under development
Manage program constructs in the market, packaging the findings and enabling acceptance teams to scale the outcome
Close & Scale! Ensure growth and tactical targets are reached
Continuous development and execution of strategic framework for the Polish cluster market

Fulltime

Senior Data Analyst

We are seeking a Senior Data Analyst, for a project-based assignment, to help dr...

Location

Mexico

Salary:

Not provided

Tech Holding

Expiration Date

Until further notice

Requirements

Bachelor's degree in Statistics, Mathematics, Computer Science, or a related quantitative field
4+ years in data analytics or related fields, with 2+ years providing technical guidance to teams
Proven experience in an e-commerce environment, preferably subscription-based models
Expertise in advanced analytics and statistical methods
Proficiency in Tableau, Snowflake, SQL, Python, or R
Strong ability to communicate technical details and high-level business strategies to mixed audiences

Job Responsibility

Business Intelligence: Build and maintain dashboards, reports, and ad hoc analyses in Tableau and Snowflake to drive data-driven decisions
Advanced Analytics: Lead hypothesis testing, A/B testing, regression analysis, and forecasting to inform product and marketing strategy
Process Automation: Develop SQL/Python automation and workflow tools (Airflow, dbt) to monitor data quality and alert stakeholders in real time
E-commerce Focus: Drive insights on customer acquisition, retention, and user experience within a subscription-based model
Cross-functional Collaboration: Partner with Engineering, Marketing, and Product to align business needs with data initiatives and drive execution
Communication & Storytelling: Translate complex data into compelling narratives with actionable recommendations for stakeholders at all levels

Senior Product Analyst - Data Products

As a Senior Product Analyst for Data Products, you bring deep expertise in the m...

Location

Germany , Ansbach

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

Strong experience as a Senior Business Analyst, Product Analyst, or similar role within product, marketplace, or ecommerce environments
Deep understanding of how fashion brands make money across different marketplaces, including marketplace business models, KPIs, and brand decision-making processes
Strong analytical mindset with the ability to reason about data, ask the right questions, and identify what information is required to support product and business decisions
Experience contributing to product discovery and working closely with Product Managers to shape product direction and priorities
Experience working with dashboards, reports, and analytical outputs, with the ability to derive, structure, and communicate insights clearly
Confidence working with data teams and understanding how data is sourced, structured, and interpreted in a product context
Strong communication skills with the ability to translate data into clear product and business narratives, influencing decisions across teams

Job Responsibility

Act as the fashion and marketplace domain expert, deeply understanding how brands operate, monitor, and steer their business across different marketplaces
Partner with Product Managers to shape product discovery, requirements, and prioritization, grounded in real customer and business problems
Define and refine product and business-relevant fashion metrics and measures (e.g. GMV, sell-through, availability, pricing, margin, conversion), ensuring alignment with product strategy and measurable outcomes
Translate business and product questions into clear analytical and data requirements, specifying what data, dimensions, and granularity are required to generate meaningful and actionable insights
Ensure that product features and data outputs are grounded in clear decision-making use cases, connecting insights to real customer workflows and business impact
Interpret dashboards, analyses, and insights from a business logic, product usability, and customer perspective, ensuring outputs are actionable, trustworthy, and drive decisions
Act as a bridge between Product, Data, and Engineering, aligning on what should be built and why, and ensuring shared understanding of business context and priorities
Leverage AI and automation to enhance insight generation, improve product capabilities, and identify new opportunities for data-driven product innovation

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
2 paid volunteering days a year
Hybrid working model - work where it works for you within Germany or the UK, with occasional office attendance required for moments that matter
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

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Senior E-Commerce & Customer Analyst

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