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Senior E-Commerce & Customer Analyst

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The Dune Group

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Location:
United Kingdom , London

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a passionate and experienced Data Analyst to join our Digital Team, reporting directly into our CIO. This role will lead the analysis of e-commerce performance and customer behaviour to drive revenue growth, improve customer experience, and inform marketing, merchandising, and product decisions.

Job Responsibility:

  • Track and analyse key performance metrics (traffic, conversion, AOV, CLV, retention, churn) across all digital channels
  • Build and automate dashboards and reports using BI tools and SQL to deliver timely performance insights
  • Conduct advanced analyses (cohort, funnel, segmentation, RFM, LTV) to identify high‑value customers and growth opportunities
  • Design, run, and evaluate A/B tests and personalization experiments, turning results into actionable recommendations
  • Lead customer journey and voice‑of‑customer analysis to uncover pain points and drive improvements across teams
  • Manage customer data and segmentation (Bloomreach), ensure data quality and tracking accuracy, and communicate findings clearly to stakeholders

Requirements:

  • 2–5+ years’ experience in e-commerce, digital analytics, or customer analytics
  • Proficiency with SQL and at least one analytics/BI tool (Tableau, Looker, Power BI)
  • Strong Excel skills (pivot tables, advanced formulas)
  • Experience with web/mobile analytics platforms (Google Analytics) and use of conversion analysis tools – Content Square
  • and e-commerce platforms (Salesforce and Shopify)
  • Solid understanding of funnel metrics, cohort analysis, retention, lifetime value, and attribution concepts
  • Excellent written and verbal communication
  • ability to translate data into business recommendation

Nice to have:

  • Experience in retail, DTC, marketplaces or omnichannel environments
  • Knowledge of CDPs, CRM and marketing automation (Bloomreach)
What we offer:
  • Blended working – spreading your time across our office and remote working
  • Sustainable office in bustling West London (near Westfield)
  • Friendly and open culture with flat structures allowing plenty of opportunity for development
  • Company growth and opportunity
  • Dune is evolving all the time
  • Open-minded company, welcoming thoughts and ideas to be shared
  • Working with charitable organisations to help raise funds and give something back. Our current charity partner is Mental Health UK
  • 60% employee discount on Dune products
  • 25 days holiday (plus the bank holidays)
  • Cycle2work
  • Company pension scheme
  • Life assurance for all team members
  • 3.00 p.m. finish every pay day Friday
  • Team socials and drinks
  • Access to our employee assistance programme, retailTRUST, who provide loads of resources to support with wellbeing and personal development offer free counselling legal advice and financial guidance
  • Our own Wellbeing Allies – there to talk when you need them

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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