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Senior Dynamics CRM Functional Consultant

Saudi Arabia, Riyadh · Job Posted February 10, 2026
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Job Description

Our consultancy client is seeking an experienced Senior Dynamics CRM Functional Consultant to join a customer-facing Microsoft Dynamics CRM engagement in Riyadh. This is a 12-month extendable contract, requiring a senior, onsite consultant at Manager+ level with strong stakeholder-facing and workshop-led delivery experience. You will play a key role in the delivery of Microsoft Dynamics CRM solutions, acting as a trusted advisor to the client. The role is highly customer-facing and requires strong experience leading workshops, translating business requirements into functional solutions, and working closely with both business and technical stakeholders.

Job Responsibility

  • Lead client workshops, requirement elicitation, and business process mapping
  • Act as the primary functional point of contact for Dynamics CRM engagements
  • Translate business needs into functional designs and user stories
  • Collaborate with technical teams on solution design and delivery
  • Manage senior stakeholders and provide clear functional guidance
  • Support testing, UAT, and go-live activities
  • Ensure solutions align with best practices and client expectations

Requirements

  • 8+ years in Microsoft Dynamics CRM (CE)
  • Senior-level functional consulting experience
  • Extensive experience in client-facing roles and stakeholder management
  • Proven ability to lead workshops and drive requirements independently
  • Experience working on enterprise-scale CRM programmes
  • Fluent English (mandatory)
  • Arabic language skills (highly beneficial)
  • Background in financial services or regulated environments (desirable)
  • Experience working on large-scale digital transformation programmes (desirable)
  • Prior onsite delivery experience in the KSA market (desirable)
  • Must be currently based in Saudi Arabia and hold a transferable Iqama

Nice to have

  • Arabic language skills
  • Background in financial services or regulated environments
  • Experience working on large-scale digital transformation programmes
  • Prior onsite delivery experience in the KSA market
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