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Whitehall Resources Ltd Logo Whitehall Resources Ltd · IT - Software Development

Senior Dynamics 365 Developer

Sweden · Job Posted April 22, 2026
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Job Description

Whitehall Resources currently require an experienced Dynamics 365 Developer to work with a key client. For several ongoing and upcoming initiatives, we are looking for an external Senior Microsoft Dynamics 365 Customer Insights – Journeys Specialist who will work on multiple projects across Sweden, the Netherlands, and Germany. As a Senior Dynamics 365 Customer Insights – Journeys Specialist, you act as a trusted expert for customer engagement and marketing automation solutions. You combine deep functional knowledge of Customer Insights – Journeys with strong technical understanding and advisory skills, enabling teams to design and deliver high-quality, scalable customer journeys across markets. You will work in international, agile teams and collaborate closely with business stakeholders, product owners, architects, and development teams.

Job Responsibility

  • Acting as a subject-matter expert for Dynamics 365 Customer Insights – Journeys
  • Analyzing complex customer, marketing, and business requirements across multiple countries
  • Translating requirements into scalable customer engagement and journey solutions
  • Designing, configuring, and optimizing: Real-time customer journeys
  • Event-based and trigger-driven interactions
  • Segmentation and audience management
  • Email, SMS, push notifications, and other outbound channels
  • Implementing and optimizing consent, preference, and subscription management in line with GDPR and country-specific regulations
  • Designing functional and technical solutions aligned with Sales, Customer Service, and external platforms
  • Supporting and designing integrations between Customer Insights – Journeys and other enterprise systems (e.g. websites, data platforms, external tooling)
  • Ensuring data quality, performance, and reusability of journey components
  • Working in an agile delivery model and taking ownership of end-to-end outcomes
  • Coordinating and aligning work across multiple projects and international stakeholders
  • Providing guidance and functional leadership to other consultants and developers
  • Creating clear documentation and supporting knowledge transfer and adoption
  • Proactively advising on improvements, best practices, and roadmap decisions within the Customer Insights domain

Requirements

  • 7+ years of experience as a Microsoft Dynamics 365 consultant and/or developer
  • Strong, hands-on experience with Dynamics 365 Customer Insights – Journeys (Real-Time Marketing)
  • Proven experience designing and delivering complex customer journeys in enterprise environments
  • Solid understanding of CRM data models and customer lifecycle management
  • Experience with Dynamics 365 integrations and enterprise landscapes
  • Experience with the Power Platform (Power Apps, Power Automate, Power BI)
  • Experience working in international, multi-country projects
  • Strong analytical, communication, and stakeholder-management skills
  • Proactive, advisory mindset with the ability to work independently
  • Fluency in English (spoken and written)

Nice to have

  • Customer Insights (Data) experience
  • Experience working with Customer Insights Data
  • Swedish language skills
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