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NTT DATA Logo NTT DATA · IT - Software Development

Senior Dynamics 365 CE Functional Consultant

Australia, Sydney · Job Posted February 14, 2026
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Job Description

The Senior Dynamics 365 CE Functional Consultant will lead the delivery of Microsoft Dynamics 365 solutions, focusing on Sales, Customer Service, and Customer Insights. This role requires strong functional expertise, client engagement skills, and the ability to translate business needs into effective solutions. The ideal candidate will have a proven track record in Dynamics 365 CE and experience in leading workshops and user acceptance testing.

Job Responsibility

  • Lead and facilitate client workshops to gather, validate, and prioritise business requirements, including identifying high-value AI, Copilot, and agent scenarios
  • Translate business needs into functional designs aligned to Dynamics 365 CE best practices
  • Advise clients on process optimisation using out-of-the-box Dynamics 365 CE capabilities, including Copilot, agent-assisted workflows, and AI-driven insights, minimising unnecessary customisation
  • Act as a trusted functional advisor to client stakeholders, confidently handling scope, expectations, and value trade-offs related to AI adoption
  • Support user adoption through strong functional storytelling, demos, and AI change enablement
  • Own functional solution design across Dynamics 365 Sales, Customer Service, and Customer Insights
  • Produce high-quality functional artefacts including process flows, user stories, acceptance criteria, and configuration documentation
  • Collaborate with solution architects and developers to ensure functional intent is correctly implemented
  • Support data migration, integration design discussions, and testing strategy from a functional perspective
  • Lead or support user acceptance testing, including test scenario definition and defect triage
  • Ensure solutions align to NTT DATA delivery standards and Microsoft Success by Design principles
  • Balance value, scope, effort, risk, and AI readiness when making functional recommendations
  • Contribute to on-time, on-budget delivery with high client satisfaction
  • Mentor and coach consultants on CE functional consulting skills and behaviors
  • Contribute reusable assets, templates, and lessons learned to the CE practice knowledge base
  • Maintain currency with Dynamics 365 release waves, Copilot capabilities, and Power Platform enhancements
  • Actively apply learning from Microsoft guidance and real-world delivery back into practice improvement
  • Support presales activities including discovery workshops, solution shaping, and estimation
  • Contribute functional expertise to proposals, statements of work, and client presentations
  • Identify follow-on opportunities within active engagements and escalate appropriately
  • Represent NTT DATA’s CE capability professionally in client and Microsoft-facing interactions

Requirements

  • Proven experience delivering Dynamics 365 CE solutions in a lead functional consulting role
  • Strong functional knowledge across at least two of: Sales, Customer Service, Customer Insights
  • Demonstrated understanding of Copilot capabilities within Dynamics 365 CE
  • Experience leading workshops, requirements definition, and UAT
  • Strong written and verbal communication skills with senior client stakeholders

Nice to have

  • Hands-on experience with Copilot, Copilot Studio, or agent-based solutions within Dynamics 365 CE
  • Experience in regulated or complex environments (e.g. government, enterprise)
  • Experience contributing to presales or proposal development
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