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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Senior Duty Manager

United Kingdom, London 36000.00 GBP / Year · Job Posted May 03, 2026
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Job Description

International Students House (ISH) is more than just a place to stay — we're a vibrant, welcoming community in the heart of London. We provide affordable accommodation, scholarships, and social support to students from across the world. With our exciting new site launching at 238 Kennington Lane, we are looking for a Senior Duty Manager to play a key role in the day-to-day running of the building – ensuring it is a safe, supportive, and inspiring environment for everyone who lives, visits, and works here.

Job Responsibility

  • Lead, train, and support the Duty Management team, ensuring excellent service delivery
  • Oversee departmental rotas, holiday schedules, and staffing levels
  • Coordinate Health & Safety and Fire Safety training, drills, and risk assessments
  • Manage incidents and emergency procedures, ensuring all actions are logged and reported
  • Conduct regular inspections and ensure maintenance and safety issues are addressed promptly
  • Handle resident and visitor queries or complaints with professionalism and care
  • Maintain accurate records, including lost property, incident logs, and departmental reports
  • Support the Resident Services Manager with budgeting and departmental planning
  • Lead team meetings, one-to-ones, and performance reviews
  • Act as Duty Manager on shift, taking full operational responsibility as required.

Requirements

  • Experience in customer service at a supervisory level (hospitality or student accommodation preferred)
  • Strong leadership, communication, and interpersonal skills
  • Computer literate with excellent written and spoken English
  • Ability to work shifts as per a rota and provide holiday cover as required.

What we offer

  • A dynamic and supportive working environment
  • Opportunities for professional growth and development
  • A chance to make a lasting impact in the lives of students from all over the world.
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