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Senior Director, Web Development

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States , Bethesda

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

141600.00 - 232300.00 USD / Year
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Job Description:

Provides application development leadership for the implementation of key technology initiatives that drive Marriott International's Digital strategy in a fast-paced, mission critical environment. This role will be responsible for advancing Marriott’s Digital platform in alignment with our core business objectives and enterprise architecture principles. Fosters innovation and manages the application development team with a focus on promoting client satisfaction. Collaborates with other technology leaders, business partners and promotes agile application development practices and processes across the enterprise. Establishes and manages continuous improvement efforts in technical project management, software engineering & testing automation to improve quality, scalability, and adoption of Marriott’s Web platform.

Job Responsibility:

  • Provides application development leadership for the implementation of key technology initiatives that drive Marriott International's Digital strategy
  • Responsible for advancing Marriott’s Digital platform in alignment with our core business objectives and enterprise architecture principles
  • Fosters innovation and manages the application development team with a focus on promoting client satisfaction
  • Collaborates with other technology leaders, business partners and promotes agile application development practices
  • Establishes and manages continuous improvement efforts in technical project management, software engineering & testing automation
  • Works with direct reports to facilitate consistency of service delivery across client groups
  • Facilitates compliance with the standard set of application development tools and processes
  • Monitors projects for adherence to defined application development processes
  • Communicates to Application Development leaders opportunities to create broader IT related and corporate standards
  • Manages application development projects in partnership with IT teams, business partners and providers
  • Provides project management of business projects
  • Oversees effective reporting within application development team
  • Leads project reviews with team on application development projects
  • Manages day-to day relationships with all IT teams
  • Monitors projects for alignment with defined business case process
  • Drives timely resolution of escalated service delivery problems
  • Manages, and improves service level reporting for application development
  • Provides early warning regarding degraded or missed service levels
  • Assists with application, development and maintenance of service provider project management standards and tools
  • Participates in client portfolio and demand management processes
  • Works with application development service providers
  • Validates the service provider(s) performs the services agreed to
  • Works with team to progress the service providers services to match client needs
  • Facilitates team and service provider compliance with the agreement
  • Validates service levels meet business needs
  • Facilitates the definition and enforcement of good service provider contracts
  • Provides input to IT’s business strategy and planning as needed
  • Supports and follows defined IT Governance decision rights, standards and practices
  • Emphasizes accuracy and effectiveness of estimating and planning management with team
  • Provides input to business/discipline and continent IT budgets
  • Drives adoption of CMMi or similar metrics to demonstrate continuous improvement
  • Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
  • Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
  • Responds to issues identified in project surveys or other feedback processes

Requirements:

  • Undergraduate degree in Marketing, eCommerce, Engineering, related field, or equivalent experience/certification
  • 8+ years’ experience in product management, strategy, or related function
  • 3+ years’ experience leading direct reports and cross functional teams with P&L responsibility
  • 8+ years Web / Mobile / Digital/ Technology experience
  • Solid understanding of conversion rate optimization
  • Direct management of complex budgets in excess of $2M
  • Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment
  • Entrepreneurial, startup attitude in a big company setting
  • Strong analytical, organizational, and problem-solving skills
  • Customer-obsessed mindset
  • Global mindset

Nice to have:

  • MBA or advanced degree in Digital Commerce Product management desirable
  • Product experience leading or managing apps and technology solutions, leveraging the full Adobe stack, including Adobe Experience Manager and Target
  • Implementation of AI centric workflows
  • Familiar with and have worked in a scaled agile development environment, SAFe and variants
  • Familiar with Adobe Analytics /Omniture and mobile analytics
  • Understanding & familiarity with technologies and solutions that enable mobile & digital experiences for retail, hospitality, and/or amusement/entertainment
  • Experience with ecommerce browse and contextual discovery
  • International experience and proficiency in translating global solutions for local markets
  • Proficient with web/app/API technologies and user interface design
  • Experience in SQL, Omniture, A/B and multi-variate testing
  • MBA or equivalent advanced degree in Technology and/or Product management desirable
What we offer:
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance (for full-time positions)
  • paid sick leave
  • PTO
  • minimum of 9 holidays annually

Additional Information:

Job Posted:
January 03, 2026

Expiration:
January 09, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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