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Bright Horizons Logo Bright Horizons · IT - Software Development

Senior Director, UX Design

United States of America, Newton 177000.00 - 199000.00 USD / Year · Job Posted March 03, 2026
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Job Description

The Senior Director, UX Design sets the UX Design direction and strategy across all of Bright Horizons digital products to deliver on our brand promise. This includes both web and mobile interfaces, for end users ranging from HR Executives to our clients’ employees, to their family members. This leader will lead and evolve our end-to-end UX practice, with equal strength in user research and experience design. This role sets the vision for how customer insights translate into intuitive, impactful, and scalable product experiences. As a natural leader, this leader will anticipate challenges and opportunities to mitigate risk. They will apply their breadth of experience to model, prototype, and iterate on ways our team works. They will align cross-functional stakeholders and build trust across teams. They will partner closely with the leaders of Brand, CX leader, Product Management, Marketing, and Engineering to create a data-driven, test-and-learn culture. This role requires a strategic thinker who thrives in ambiguity, balances brand and performance goals, and inspires a team to deliver best-in-class digital experiences.

Job Responsibility

  • Define and champion a clear UX vision and strategy that aligns with company goals and product roadmaps
  • Establish UX as a strategic partner across Product, Engineering, and the business
  • Influence executive decision‑making by connecting user insights to outcomes such as adoption, satisfaction, and business impact
  • Define information architecture, navigation, and interaction models that simplify complex offerings
  • Champion accessibility (WCAG 2.2) and inclusive design principles
  • Lead the development, governance, and evolution of comprehensive digital design guidelines
  • Establish a test-and-learn culture: lead A/B and multivariate testing programs to validate design hypotheses
  • Establish and manage a structured, compliant workflow that governs experience releases
  • Partner with Product and Marketing teams to optimize conversion funnels, engagement metrics, and personalization
  • Partner with Brand leadership and external agency partners
  • Partner with internal creative teams
  • Work closely with the CX leader to align UX strategy with broader customer experience goals
  • Collaborate with Product, Marketing, and Engineering
  • Leverage insights from CX data and user testing
  • Manage and mentor a team of UX designers
  • Drive qualitative and quantitative research
  • Ensure research is embedded early and often in product development
  • Translate insights into actionable design recommendations
  • Collaborate with and support designers
  • Act as a bridge between the Design team and the Engineering, Product Management, and Marketing teams
  • Identify team needs with regard to process, tools, documentation, asset management
  • Point out connections and reconcile possible collisions between different product offerings, features, and platforms
  • Measure, implement or drive changes to make sure designers are working at optimum efficiency
  • Collaborate with internal business partners
  • Evaluate and implement new tools
  • Work with Product Managers to conduct user research, facilitate user testing and provide solution-oriented recommendations
  • Collaborate with design teams to create and manage the corporate design system
  • Build, mentor, and retain a team of UX researchers, product designers, and managers

Requirements

  • Bachelor's Degree - Required
  • 10 years of UX experience, including enterprise website ownership or large-scale digital experience design
  • 5 years of people leadership experience

Nice to have

  • Proven success designing for multi-audience platforms (Consumer + B2B)
  • Expertise in user research, interaction design, accessibility, and design systems
  • Strong understanding of CRO, analytics, and experimentation frameworks
  • Ability to thrive in ambiguous environments and lead through influence
  • Exceptional communication and stakeholder management skills

What we offer

  • Medical, dental, and vision insurance
  • Paid vacation, sick, holiday, and parental bonding leave
  • 401(k) retirement plan
  • Long-term and short-term disability insurance
  • Life insurance
  • Money-saving discounts and financial planning tools
  • Tuition assistance and education coaching
  • Caregiving support and resources for the children and adults in your family
  • Bonus
  • RSUs
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