Senior Director, Technical Services (Scale Delivery) Job at Palo Alto Networks Italia (Bengaluru)

Director, Technical Services, Public Sector, Cortex & Cloud

As the Director of Technical Services for the US Public Sector, you will lead th...

Location

United States , Arlington

Salary:

230000.00 - 268250.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of leadership experience within Technical Services, Professional Services, or Customer Success organizations in high-growth SaaS, cloud, or cybersecurity environments
5+ years leading large-scale technical organizations with both direct and matrixed reporting structures
Deep experience supporting cybersecurity programs across US Federal Government, DoD/DoW, Intel communities, State & Local Government, and Education customers
Proven track record serving as a senior technical advisor within complex cybersecurity or mission-critical operational environments
Deep familiarity with Cloud, Endpoint, SOAR, SIEM, SOC, and enterprise cybersecurity operations
experience with industry-leading security platforms is required
Strong understanding of operational security requirements, enterprise governance frameworks, and large-scale architecture environments
Demonstrated ability to influence executive stakeholders across Product Management, Engineering, Sales, Customer Experience, and customer leadership organizations
Strong leadership presence with the ability to navigate ambiguity, operational complexity, and organizational change
Bachelor's degree in Information Technology, Cybersecurity, Engineering, or a related field, or equivalent military experience

Job Responsibility

Lead Technical Services delivery across the US Public Sector, ensuring consistent, high-quality execution for both civilian and sensitive government engagements
Align with Sales, Product, and Partner teams to drive customer outcomes and maintain a 100% client retention rate within the public sector portfolio
Collaborate with Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations within Public Sector
Serve as the authority for Technical Services in the Public Sector on governing delivery frameworks adopted across Professional Services and Customer Success
Build, develop, and mentor a high-performing technical organization of 100+ FTEs and contractors
Foster a culture grounded in accountability, continuous learning, and operational excellence
Coach teams through complex customer situations, transitioning ad-hoc processes into standardized, data-driven delivery models
Maintain strong utilization, backlog health, and delivery predictability across the Public Sector sub-theater
Optimize resource mix to maximize agility and cost efficiency while meeting global margin targets
Reduce Time to Value and Time to Deploy by architecting scalable delivery platforms for Health Checks and Value Realization Programs (VRPs)

What we offer

Restricted stock units
Bonus

Fulltime

Director, Program Management, Technical Services, NAM

As the Director of Professional Services Program Management, you will lead a reg...

Location

United States , Texas

Salary:

194000.00 - 227000.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

12+ years of experience in Professional Services, program management, consulting delivery, or related leadership roles, preferably within a high-growth technology environment
5+ years of experience leading and developing high-performing teams, with the ability to influence leaders and stakeholders across a highly matrixed organization
Proven ability to translate strategic initiatives into operational execution, driving measurable outcomes across complex programs and customer deployments
Experience overseeing large-scale delivery portfolios consisting of multiple concurrent projects, teams, and cross-functional stakeholders
Strong background managing operational performance metrics including utilization, revenue delivery, backlog management, and customer satisfaction
Experience engaging with senior customer stakeholders and leading complex, customer-facing delivery initiatives at scale
Demonstrated ability to forecast and manage services business performance including revenue, margins, bill rates, and utilization across a regional team
Strong experience navigating customer escalations and driving resolution across technical, operational, and executive stakeholders
Ability to operate effectively in a highly collaborative, matrixed environment aligned to our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
Ability to travel as needed to support strategic customer engagements and key deployment milestones

Job Responsibility

Lead, mentor, and empower a theater team of Managers and Program Managers, fostering a collaborative, high-performance culture
Own the overall portfolio of projects for the region, ensuring alignment with business objectives and strategic goals
Oversee the governance of project management methodology, driving process improvements to optimize project execution and quality
Collaborate with internal teams such as Sales, Customer Success, and Operations to ensure overall deployment success
Lead theater-level strategic resource planning and forecasting to ensure optimal staffing levels that meet customer demand
Serve as a senior escalation point for high-risk engagements, proactively identifying and mitigating risks to resolve issues effectively
Manage operational performance metrics to accelerate revenue, improve deployment time, and achieve high customer satisfaction (CSAT) scores
Champion operational excellence and disciplined execution practices to drive a culture of accountability and continuous improvement

Fulltime

Senior Director, Core Data Center Services Data & Insights

The Senior Director, Core Data Center Services Data & Insights is accountable fo...

Location

United States , Redmond

Salary:

155800.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Master's Degree in Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 6+ years experience in data, analytics, business operations, or large-scale technical environments OR Bachelor's Degree in Statistics, Mathematics, Analytics, Data Science, Engineering, Computer Science, Business, Economics or related field AND 8+ years experience in data, analytics, business operations, or large-scale technical environments OR equivalent experience.
3+ years people management experience in global organizations with accountability for complex, cross-functional outcomes.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Job Responsibility

Establish end-to-end accountability for CDS data domains, ensuring clear ownership, stewardship, and quality standards across operational, capacity, financial, lifecycle, and risk data.
Assume responsibility for data that is currently produced and maintained across multiple teams, aligning it under a cohesive operating model with defined roles, standards, and expectations.
Define and maintain authoritative data sources and reduce ambiguity in metrics, definitions, and reporting used for executive decision-making.
Set the long-term vision and roadmap for how CDS data is collected, governed, integrated, and consumed.
Design scalable operating models that enable consistent data management while supporting evolving business needs.
Partner with engineering and platform teams to influence data architecture, tooling, and automation in support of reliability and scale.
Lead the delivery of high-impact insights, dashboards, and narratives that inform CO+I and CDS leadership on performance, risk, capacity, cost, and execution health.
Ensure data products are accurate, timely, and decision-oriented, enabling leaders to move quickly with confidence.
Translate complex datasets into clear, executive-ready perspectives that drive prioritization and tradeoff decisions.
Establish strong data governance, quality controls, and validation mechanisms to ensure trust and consistency across all CDS reporting.

Fulltime

Senior Director, End User Compute

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Pl...

Location

United States , Houston

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

Strategic leadership for all EUC capabilities
Build, lead, and retain a high-performing global organization
Establish and drive multi-year EUC strategy
Partner with senior business and technology stakeholders
Lead large-scale global rollouts of end-user technologies
Drive a culture of continuous improvement
Develop organizational capabilities in automation, AI, and self-healing technologies
Define and govern the global EUC capability portfolio
Lead modernization of EUC platforms
Develop and execute strategies for AI-driven operations

Job Responsibility

Accountable for defining and executing the global strategy, delivery, and operational performance of all end-user technologies across Sysco
Provides executive leadership for global service delivery supporting all Sysco associates across North America, Latin America, and Europe
Responsible for end-to-end lifecycle management of EUC services, including strategic roadmap development, engineering, deployment, operations, and continuous improvement
Ensures cost-effective, secure, scalable, and high-performing end-user technologies that directly enable business productivity and operational excellence
Oversees the team that is frequently the face of our organization to the business

Fulltime

Senior Director, Data Policy and Platform Management

Piper Companies is seeking a Senior Director, Data Policy and Platform Managemen...

Location

United States , Washington

Salary:

150000.00 - 180000.00 USD / Year

Piper Companies

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
technical discipline preferred
8+ years of leadership experience in data, analytics, or technology organizations
Strong experience in KPI development, business metrics, and performance measurement frameworks
Experience with data modeling, data architecture, and enterprise reporting systems
Proven experience modernizing legacy systems and enabling data-driven business solutions
Strong background in web-based architecture and digital platform management
Understanding of SQL Server Reporting Services (SSRS) and analytics platforms
Experience leading large-scale platform implementations, cloud migrations, and digital transformation initiatives
Strong technical knowledge of APIs, CMS platforms, CRM systems, CDPs, and data lake architectures

Job Responsibility

Lead enterprise data strategy to ensure high-quality, secure, and accessible data across the organization
Identify data sources and establish end-to-end data process flows including data cleansing, transformation, manipulation, and analysis
Lead data architecture design and governance reviews, including planning, monitoring initiatives, and stakeholder communication
Provide technical guidance on optimized data access, retention strategies, and enterprise data flow improvements
Partner with business teams to enable governed data sharing, reporting, and analytics capabilities
Collaborate across departments to support enterprise-wide digital transformation initiatives
Oversee architecture, maintenance, and performance of digital platforms including CMS systems, enterprise websites, CRM, CDP, AMS platforms, and APIs
Ensure system uptime, scalability, high availability, and secure configurations across data platforms
Ensure compliance with data privacy regulations and enterprise governance standards
Oversee database management and data integrity functions, including leadership of a small data team (3 FTEs)

What we offer

Comprehensive Benefits Package including Medical, Dental, Vision, 401(k), PTO, and Paid Holidays
Opportunity to lead enterprise-wide data modernization and digital transformation initiatives

Fulltime

Delivery Director / Lead

A prominent, industry-leading North American pharmaceutical and healthcare servi...

Location

Canada , Mississauga

Salary:

85.13 - 90.93 USD / Hour

Randstad

Expiration Date

July 26, 2026

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a closely related technical field (or equivalent professional experience)
A minimum of 10+ years of overall IT experience, including 5+ years of strategic leadership, people management, and portfolio planning within enterprise-scale organizations
Proven track record delivering complex, multi-org Salesforce programs
Extensive exposure to Sales, Service, Health, or Marketing Clouds is required
Strong familiarity with Salesforce architecture, integration models, Field Service capabilities, and next-generation tools like Agentic AI
Experience designing or delivering digital solutions for Patient Support Programs (PSP) or the broader life sciences/healthcare sector is highly advantageous
Exceptional financial acumen managing large-scale program budgets, paired with the ability to build consensus among senior business executives and technical teams
Certified Technical Architect (CTA), Application Architect, or System Architect credentials are a strong asset

Job Responsibility

End-to-End Delivery Leadership: Direct the complete lifecycle of major Salesforce programs—from initial requirements analysis and solution design through development, testing, release, and ongoing post-launch stability
Team Empowerment: Manage and mentor a high-performing, cross-functional delivery team comprised of developers, business analysts, QA engineers, and external vendor partners
Agile Governance & Execution: Maintain rigid sprint discipline by overseeing backlog grooming, capacity planning, velocity tracking, sprint reviews, and comprehensive release coordination
Architectural Alignment: Partner closely with solution architects to validate that technical configurations comply with global standards for security, data modeling, scalability, and reusability across multiple clouds (Sales, Service, Health, Experience, Data)
Vendor Ecosystem Management: Supervise third-party delivery vendors at an operational level, ensuring rigorous adherence to SLAs, quality benchmarks, and daily sprint alignment
Continuous Innovation: Drive the adoption of advanced engineering practices, including automated testing, CI/CD pipeline maturity, and the integration of AI-assisted development tools
Compliance & Security: Ensure all software engineering workflows strictly embed quality assurance and security-by-design to meet stringent regulatory requirements

What we offer

Long-Term Potential: Initial contract with high likelihood of extension or conversion to a permanent position based on performance
Hybrid Flexibility: Enjoy the balance of remote work alongside productive collaborative days in a modern office space
Professional Growth: Leadership of high-impact, multi-million-dollar digital transformation initiatives with extensive executive exposure
Dynamic Culture: Join a collaborative, forward-thinking tech environment that actively invests in cutting-edge platforms, DevOps automation, and AI-driven development

Fulltime

Senior Director, AI Business Solutions Leader (Healthcare)

The Senior Director, AI Business Solutions Leader (Healthcare) oversees the team...

Location

United States , Multiple Locations

Salary:

155800.00 - 277200.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
5+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers
This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 15+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
8+ years experience working in a customer-facing role (e.g., internal and/or external)
8+ years experience leading technical projects, teams, or functions
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
8+ years people management experience, including managing consultant practice managers, technical sales managers, technical architect managers, and/or people managers
Health and Life Sciences industry experience

Job Responsibility

Holds team accountable for driving operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking)
Drives team on orchestrating, collaborating, and influencing across Microsoft and customer/partner teams and leadership through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction
Holds team accountable for anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks
Executes work in compliance with industry and Microsoft guidelines and procedures
Oversees continuous prioritization among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals
Drives team on proactively identifying, anticipating, and setting the foundation with the customer/partner for new cross-solution opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation
Defines the need for change management to ensure team members develop thorough understanding of customer's business and operations to advise on potential solutions
Drives team on acting as a role model for strategically consulting with, actively listening to and respectfully challenging customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements
Oversees team on driving the identification, anticipation, and evaluation of industry trends (e.g., customer industry verticals, information technology [IT] industry), gathering of customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and mapping of both existing and novel architecture and digital transformation solutions to customer/partner business outcomes
Holds teams accountable for capturing opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities

Fulltime

Delivery Director - Public Sector

NTT DATA is seeking a Senior Delivery Director responsible for delivering large,...

Location

United Kingdom , London

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven track record of leading complex Government sector programmes and portfolios exceeding £50m in value
Led large-scale transformation and policy-driven digital services (tax, compliance)
Extensive experience engaging and influencing CXO-level stakeholders
Demonstrated success managing distributed, multi-supplier, and client-side teams
Advanced stakeholder management, negotiation, and conflict resolution capabilities
Strong commercial acumen, including financial modelling, margin management, and experience across multiple contracting approaches
Deep understanding of UK Government procurement and governance frameworks
Practical experience with Agile, Scaled Agile, MSP, and hybrid delivery methodologies
Ability to manage ambiguity and risk with a forward-looking, solution-oriented mindset
Must be eligible to obtain UK Security Clearance (SC)

Job Responsibility

Lead large-scale, complex Government technology portfolios (£30m+) with full accountability for delivery performance, governance, quality, and financial outcomes
Oversee multiple concurrent programmes and projects, ensuring alignment to client strategy and contractual commitments
Maintain a proactive, “no surprises” delivery culture with strong forecasting, risk management, and transparent stakeholder reporting
Build and sustain trusted, senior-level relationships (CXO and Director-level) within Government organisations
Achieve high client satisfaction through consistent, high-quality delivery and strategic partnership
Act as a senior escalation point, resolving complex commercial, operational, and delivery challenges
Own programme financial performance, including budget control, margin management, forecasting, and cost modelling
Manage contractual obligations across a range of contracting models within public sector frameworks
Support pre-sales and bid activity, ensuring delivery validation, mobilisation readiness, and realistic commercial modelling
Collaborate with Client Partners to identify and drive growth and account expansion opportunities

What we offer

Flexible work options
Tailored benefits that support physical, emotional, and financial wellbeing
Continuous growth and development opportunities

Fulltime

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Senior Director, Technical Services (Scale Delivery)

Job Description

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