Senior Director, Technical Services (Scale Delivery) Job at Palo Alto Networks Italia (Bengaluru)

Senior Director, Professional Services

Senior leadership role heading the Professional Services team at PagerDuty, resp...

Location

United States , San Francisco

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Proven experience (10+ years) in professional services, consulting, or a related field
At least 5 years in a senior leadership role
Demonstrated success in building and scaling delivery methodologies for complex, multi-phase projects
Strong understanding of project management frameworks (e.g., Agile, Waterfall, hybrid approaches)
Experience designing delivery models that support and enable senior-level consultants
Exceptional leadership, communication, and stakeholder management skills
Ability to thrive in a fast-paced, high-growth environment
Bachelor's degree required
Advanced degree or relevant certifications (PMP, Six Sigma, etc.) a plus

Job Responsibility

Develop and own delivery methodology
Scale delivery to support senior consultants
Team leadership of project managers, consultants, and technical experts
Customer engagement for enterprise customers
Establish and track key performance indicators (KPIs)
Stakeholder collaboration with Sales, Product, Customer Success, and Support
Thought leadership and industry representation

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

Senior Director, Application Development, China

Accountable for the development and delivery of innovative and high-quality cust...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

10+ years of application development leadership experience with a minimum of 3 years at a Senior Director level or 6 years at Director level
Direct experience leading technology teams in defining, creating and supporting enterprise-scale solutions with strong knowledge of industry-standard Web/Mobile/WeChat technologies and Chinese Digital eco-systems like Tencent and Alibaba etc.
Strong knowledge of general industry trends, technologies and platforms
Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams
Direct management of cross functional, sourced, or matrixed teams
Five year’s recent experience with architectural frameworks and the various approaches to the Systems Development Life Cycle (SDLC)
Experience working with consulting companies to lead the technology solution, application development, and production operations for $10M+ of efforts
Deep Experience in building highly scalable and secure modern Digital platform architectures for web platforms
Experience in building headless and headful solutions, with modern UI stack with Java, Node.JS, React, Vue and Redux and CMS and Experience
Experience in building architecture and solution for iOS App, Android App, WeChat Mini Program and WeChat Ecosystem

Job Responsibility

Accountable for the development and delivery of innovative and high-quality customer-facing digital experiences for China and drives the growth and guest satisfaction of Marriott’s Digital channels
Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems
Manages day-to-day relationships with global information technology teams and partners with local and global discipline stakeholders to deliver best in class experiences
Implements and manages continuous improvement programs to improve quality, consistency, and client satisfaction
Works with the Architecture and Development lead to facilitate consistency of service delivery across client groups
Builds and maintains a standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including: SDLC standard tools and processes for both waterfall and agile development, Estimating standard tools and processes, incorporating flexibility for small and large projects, Deployment standard tools and processes
Monitors projects for adherence to defined application development processes
Works with IT organization to create broader IT related and corporate standards and policies where necessary
Communicates important application development policy changes that affect service provider and/or Marriott operations
Manages application development projects in partnership with IT teams, business partners and providers

What we offer

Equal opportunity employer
Hiring a diverse workforce and sustaining an inclusive, people-first culture
Non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
More brands, more hotels and more opportunities for associates to grow and succeed

Fulltime

Senior Director of Corporate IT

Senior Director of Corporate IT (End User Services/AI, Systems Engineering, and ...

Location

United States , San Francisco

Salary:

180000.00 - 304000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience working in IT operations, overseeing large information technology projects
6+ years of people management experience leading multiple technical teams, distributed across multiple geographies
Proven experience in operating and managing security, automation technology, and automation programs
Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
Experience with agile and scrum methodologies
Bachelor's degree in computer science (or a related field) or equivalent work experience
Experience working within high-growth, cloud-first (AWS), B2B SaaS companies
Excellent leadership, decision-making, and project management skills
Excellent communication and influencing skills
Experience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, automation tools, AWS, and Zoom

Job Responsibility

Provide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale
Architect and scale IT Operations and Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems
Drive the strategy, implementation, and adoption of enterprise employee-facing AI programs and automation, enhancing productivity and user experience across the organization
Partner closely with the CISO organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data
Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement
Consult with senior-level stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies
Oversee ticket escalation and ensure that service level agreements (SLAs) and defined metrics are consistently met or exceeded
Ensure employees receive professional, efficient, and effective support, with a focus on continuous improvement and user satisfaction
Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations
Provide regular metrics and KPIs across functions to gauge the effectiveness of service delivery and inform strategic decisions

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

Senior Director, Account Health Management EMEA

As a Senior Director, Account Health Management, you will be a key leader within...

Location

United Kingdom , London

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar
At least 5+ years in a leadership capacity
Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs

Job Responsibility

Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
Inspire and attract top talent to your team
Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
Accountable for executive engagement, account health, and risk mitigation
Oversee customer planning, deployment, account-level reviews, and escalations
Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
Mental and financial health resources
Personalized learning opportunities

Fulltime

Senior Director, Services

The Senior Director, Services at NTT DATA is a pivotal leadership role responsib...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Significantly vast business and commercial orientation and with a supporting interest in technology
Significantly vast knowledge of Managed Services, Support Services and Technical Services, IT service management, and related technologies
Significantly vast ability to stay up to date with industry trends, emerging technologies, and best practices
Significantly vast understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration
Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships
Significantly vast leadership qualities, including the ability to inspire and mentor a team
Ability to work in a team environment and contribute to their success
Significantly vast ability to facilitate presentation of technical and complex matters to a diverse audience
Ability to analyze data and produce reports on issues and recommend resolutions
Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge

Job Responsibility

Manages the financial performance of Services (Managed Services, Support Services and Technical Services), including growth, delivery profitability and technology innovation
Works towards executing the Services strategy by translating the strategic objectives into specific, actionable, and measurable goals that guide the day-to-day operations of the team
Collaborates with senior leadership on the delivery of the roadmap development of service/product offers to be taken to market
Collaborates with senior leadership to define service/product value propositions that are easily understood
Creates strong interlocks between sales force teams and services delivery
Defines the standards to be set for client satisfaction and oversees the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients
Defines a culture of continuous improvement within the team, implementing best practices and driving process enhancements
Continuously assesses and optimizes service delivery processes, tools, and methodologies to enhance service quality
Oversees the development and execution of new delivery methodologies and ensures alignment to best practice
May approve content of bids and proposals to clients

Fulltime

Director Engineering- Security Service Edge (SSE)

Join HPE’s Security Service Edge (SSE) organization as a senior engineering lead...

Location

Israel , Tel Aviv

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science or a related field in a known university
advanced degree preferred
15+ years of experience in engineering, with 10+ years in leadership roles managing large-scale teams
Demonstrated expertise in cloud-native operations (AWS, Azure, or GCP), infrastructure-as-code, observability, and incident management
Strong background in data engineering platforms (Snowflake, Airflow, etc.), data governance, and analytics delivery
Experience overseeing security operations, including cloud security architecture, compliance, and access controls
Proven ability to drive high-scale, reliable, and efficient SaaS operations
Strong business and operational judgment with a track record of cross-functional impact
Excellent communication skills, comfortable engaging technical and executive audiences alike

Job Responsibility

Provide strategic and technical leadership for Ops, Data Engineering and Management teams supporting the SSE platform
Lead and grow high-performing, geographically distributed engineering teams
Define organizational goals aligned with business and technology roadmaps
drive execution against measurable outcomes
Champion engineering excellence through DevOps, automation, security-by-design, and modern development practices
Collaborate with product, architecture, customer success, and executive leadership to drive technical and business success
Foster a culture of innovation, operational excellence, and continuous improvement
Provide coaching, career development, and succession planning for leaders and senior engineers

What we offer

A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Global VP, Professional Services

The Global Head of Professional Services is the most senior leader responsible f...

Location

Canada , Toronto

Salary:

Not provided

Docebo

Expiration Date

Until further notice

Requirements

10+ years of senior leadership experience (Director level or above) in Professional Services, Consulting, or Customer Delivery within a SaaS or enterprise software company
Proven experience leading global, multi-region services organizations through scale and transformation
Demonstrated ownership of services P&L, forecasting, and operational optimization
Deep expertise in services operations, delivery optimization, and capacity planning
Experience designing and evolving services for complex, highly technical products
Strong background partnering with Sales on services strategy, deal execution, and commercial outcomes
Strong background partnering with Product on delivery requirements, product design, and usage outcomes
Experience navigating acquisitions, product expansion, or significant organizational change strongly preferred

Job Responsibility

Define and execute the long-term vision and operating model for Professional Services in a rapidly evolving SaaS environment
Integrate services strategy with newly acquired product capabilities, ensuring delivery models evolve with product complexity
Oversee global implementation and delivery across regions and delivery teams (internal and partner-led), ensuring consistent quality, predictability, and efficiency
Establish and mature delivery methodologies, governance, and standards that support scale without sacrificing customer outcomes
Drive the global PMO function to drive execution rigor, forecasting accuracy, and delivery transparency
Own capacity planning, utilization strategy, and global resource optimization
Own Professional Services P&L, including revenue, margin, utilization, and cost control
Partner closely with Sales leadership to design, price, position, and sell services that accelerate customer value and improve retention
Ensure Professional Services directly contributes to improved NDRR and GDRR by accelerating time-to-value and long-term adoption
Act as an executive sponsor for strategic customers and complex, high-risk engagements

What we offer

Employee Share Purchase Plan (ESPP) at a 15% discount
Competitive compensation package
Health benefits
Paid vacation days
Two company-wide Docebo Days
Floating holidays for cultural celebrations
Birthday off
Parental leave coverage
Access to Employee Resource Groups
Company-wide events

Fulltime

Vp of engineering

We’re looking for a highly experienced VP Engineering to lead Hypervolt’s cloud,...

Location

United Kingdom , London

Salary:

Not provided

Hypervolt Limited

Expiration Date

Until further notice

Requirements

Senior engineering leadership experience (Director / VP level) in cloud and platform engineering
Strong background in distributed systems and AWS-based architectures
Experience operating real-time, event-driven systems at significant scale
Proven ability to collaborate effectively with hardware and firmware teams
Track record of building and scaling engineering organisations
Strong technical judgment and delivery focus

Job Responsibility

Lead and scale engineering teams across cloud infrastructure, backend services, data platforms, and applications
Translate company and product strategy into clear engineering roadmaps and execution plans
Own delivery, quality, reliability, and operational excellence across cloud and application platforms
Establish strong technical ownership, delivery cadence, and engineering standards
Provide technical leadership across Hypervolt’s AWS-based microservices architecture
Own the evolution and reliability of UltraGrid, Hypervolt’s cloud operating system for connected assets
Ensure low-latency, bi-directional control and automation of devices at scale
Drive platform scalability, performance, security, and cost efficiency
Oversee large-scale telemetry ingestion via highly available MQTT brokers handling 6+ billion messages per day
Guide streaming pipelines using Apache Pulsar and data storage across DynamoDB and Google BigQuery

What we offer

A senior leadership role at the centre of Hypervolt’s platform strategy
Ownership of cloud systems operating at real-world, grid scale
Close partnership with the CTO and senior leadership team
The opportunity to build infrastructure that shapes the future of energy

Senior Director, Technical Services (Scale Delivery)

Palo Alto Networks Italia

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 19, 2026

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