Senior Director, Strategic Accounts Job at Aramark (Orlando)

Job Description

The Senior Director of Strategic Accounts is dedicated to managing the comprehensive business relationships with Universal, a key Avendra client. The Senior Director of Strategic Accounts strives to understand the client’s business strategy, business objectives and goals, and builds deep account relationships from a service and economic perspective, ensuring high customer satisfaction with existing Avendra programs and greater penetration of Avendra offerings. The Senior Director of Strategic Accounts works with the Vice President, Branded Hotel Account Management to design and execute comprehensive account plans which ultimately retain the client long-term, by delivering Avendra value (resources, expertise, and services) appropriately aligned with client goals and objectives.

Job Responsibility

Establish and maintain excellent relationships with key corporate customer contacts at all customer locations
have a complete understanding of the business points including contract terms, financial/legal obligations, and account profitability
Develop, implement, and track account plans, which accurately support the client’s business strategy, goals and objectives and allocate Avendra resources against various objectives to increase client participation, satisfaction, and retention
Provide regular account client plan, PDI/ad hoc initiatives and general Avendra updates to our clients at various organizational levels
Conduct recurring Client business reviews
Facilitate communication on strategy, priorities, and initiatives to appropriate support organizations (Sourcing, Avendra Field Support, Customer Service, DEI/Sustainability Team, Q.A., Account Planning and Analysis and Avendra Leadership
Assure connectivity between the client’s infrastructure and Avendra’s competencies – key influencer awareness, exposure, and satisfaction
Facilitate discussions and issue resolution with appropriate internal Avendra departments as needed on client’s behalf
Identify and measure results against objectives
Facilitate and manage product evaluations and product cuttings
Provide client with reoccurring reporting, to include custom and ad hoc reporting as requested
Measure results against objectives
Facilitate and manage optimization and rationalization savings reporting and opportunities
Establish and maintain relationships with manufacturers and distributors
Manage new park/property openings
Manage and conduct sourcing activities, independently and in coordination with Avendra Sourcing
Maintain high client account satisfaction with Avendra
Educate – simplify the complexities of program participation while promoting Avendra’s overall value proposition

Requirements

Ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite
Ability to balance being an advocate for the clients’ interests with implementing Avendra’s goals with the customer
Ability to “make things happen”, either in troubleshooting role or in analyzing, identifying, or implementing an increase in the penetration of Avendra’s offerings
Excellent project management, communication and organizational skills
Intermediate Excel skills, proficient in PowerPoint presentation, strong analytical skills, and presentation skills
F&B and hospitality knowledge required
Sourcing experience required
8-10 years of experience
BS/BA in relevant field required. Master’s degree preferred

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