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Senior Director, Services

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NTT DATA

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Location:
Singapore , Singapore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Senior Director, Services at NTT DATA is a pivotal leadership role responsible for delivering Managed, Support, and Technical Services to clients. This position requires extensive experience in IT service management and a strong commercial orientation. The ideal candidate will lead a team, optimize service delivery processes, and foster client relationships to ensure operational excellence.

Job Responsibility:

  • Manages the financial performance of Services (Managed Services, Support Services and Technical Services), including growth, delivery profitability and technology innovation
  • Works towards executing the Services strategy by translating the strategic objectives into specific, actionable, and measurable goals that guide the day-to-day operations of the team
  • Collaborates with senior leadership on the delivery of the roadmap development of service/product offers to be taken to market
  • Collaborates with senior leadership to define service/product value propositions that are easily understood
  • Creates strong interlocks between sales force teams and services delivery
  • Defines the standards to be set for client satisfaction and oversees the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients
  • Defines a culture of continuous improvement within the team, implementing best practices and driving process enhancements
  • Continuously assesses and optimizes service delivery processes, tools, and methodologies to enhance service quality
  • Oversees the development and execution of new delivery methodologies and ensures alignment to best practice
  • May approve content of bids and proposals to clients
  • Has insights of any deals in the pipeline to ensure a smooth transition from sales to delivery
  • Ensures service delivery excellence, identifying new business opportunities where applicable
  • Manages and mentors the team within remit to ensure achievement of team and individual objectives
  • Presents at seminars, work sessions and advanced workshops on relevant information technology aspects
  • Stays up to date with industry trends, emerging technologies, and best practices
  • Collaborates with vendors and partners to ensure seamless integration of third-party services within the services environment
  • Manages key metrics and trends and provides insights to improve service delivery to senior leadership

Requirements:

  • Significantly vast business and commercial orientation and with a supporting interest in technology
  • Significantly vast knowledge of Managed Services, Support Services and Technical Services, IT service management, and related technologies
  • Significantly vast ability to stay up to date with industry trends, emerging technologies, and best practices
  • Significantly vast understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration
  • Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships
  • Significantly vast leadership qualities, including the ability to inspire and mentor a team
  • Ability to work in a team environment and contribute to their success
  • Significantly vast ability to facilitate presentation of technical and complex matters to a diverse audience
  • Ability to analyze data and produce reports on issues and recommend resolutions
  • Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge
  • Solid attention to detail coupled with the ability to multi-task, set priorities and meet deadlines
  • Significantly vast knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable
  • Ability to work collaboratively with cross-functional teams and stakeholders at senior / executive level
  • Bachelor's degree or equivalent in Information Technology or Business Administration or related field
  • ITIL certification is desirable
  • Significantly vast experience delivering in service performance and client service delivery within large scale (preferably multinational) technology services environment
  • Significantly vast experience in IT Infrastructure services operations gained within a large IT enterprise environment
  • Significantly vast people management experience preferably in leading and managing technical operations teams across the Data Centre, Networking, Security, Workplace and Communications domains
  • Significantly vast experience in managing people and operations within a matrixed structure
  • Significantly vast experience in managing global enterprise client outsourcing projects
  • Significantly vast vendor management experience
  • Significantly vast experience gained within an IT Services delivery environment including technical and service management exposure

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
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