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Senior Director Services - Transformation

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The Muse

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Location:
United States , Boston

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

154800.00 - 258000.00 USD / Year
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Job Description:

In this role, you will serve as the Services Transformation Director supporting our efforts to transform our services delivery processes by leveraging partners and benchmarking with other external competitors. You will be part of a dedicated Transformation Office which has been set up to drive cross-functional business transformation efforts. You will focus on setting up a framework for end to end transformation of our services delivery processes to ensure optimal mix of resourcing and deliver committed outcomes to our internal regional services directors. In addition, working with the Global TMO Leader you will strategically plan a 3 year transformation framework for the global services business and help execute. The ideal candidate will be a motivated services leader with experience in leading services delivery teams and ensuring seamless deployment and operations. They will be equipped with change management and influencing skills to work with a regional team of service leaders, global services SVP and solution experts. They will be able to work across a diverse, cross-functional team to achieve services delivery excellence and efficient blended cost of delivery.

Job Responsibility:

  • Work with the TMO cross-functional team as the services expert to execute on various business transformation initiatives being run by the TMO
  • Partner with global services team to develop services approach to drive the business strategy of being a product and an expert services company
  • Benchmark with external companies to determine world class services practices for process and people
  • Understand the contemporary tools and automation (eg. Gen AI) which will improve quality, efficiency and cycle of services delivery
  • Partner with Region Services Leaders to develop a framework to scale our resourcing mix to grow from 35% to 60% in best-cost locations
  • Help develop business cases and prioritization frameworks focused on delivering maximum value to the business
  • Accountable for creating the solution design including people, process and technology landscape in line with the target operating model and industry leading practices
  • Partner with multiple internal and external stakeholders to prioritise and coordinate multiple programmes simultaneously
  • Act as main point of contact for regional services leaders and put together a cadence/governance approach to ensure execution of functional transformation efforts

Requirements:

  • Bachelor's Degree in business, science, engineering, technology or related discipline
  • 15+ years' experience in services leadership and driving transformation within project delivery
  • Demonstrated experience with software system implementation organizations - prior experience managing project teams/services delivery
  • Knowledge of services execution methodologies, tools and templates
  • Good working knowledge of Lean and experience implementing Lean to drive business transformation
  • Culturally sensitive, capable of handling interactions with a "global mindset"
  • Strong project management and facilitation skills
  • Experience managing the life-cycle of complex initiatives, unblocking teams and increasing the speed of delivery, negotiating resources and priorities, learning to force multiply and escalating effectively

Nice to have:

  • Strong business acumen. Purpose led, value driven leader with a track record of managing a services team with 15+ years' experience in a global commercial environment
  • Able to deliver on multiple priorities and take ownership for diverse workstreams ensuring smooth transition and setting up consistent high quality delivery
  • Process improvement experience, driving operational and technological innovation
  • Passionate about driving change/influence across cross-functional and organizational boundaries
  • Exceptional interpersonal skills - ability to synthesize complex issues and communicate
  • Excellent analytical skills to analyse the business issues/challenges to support the right decision-making process
  • Exemplifies the GE Vernova Way: Driving Innovation, Winning as One Team, Lean, Serving our Customers and Being Accountable
  • Anticipates and balances the needs of multiple stakeholders
What we offer:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Prescription drug coverage
  • Health Coach from GE Vernova
  • Employee Assistance Program
  • Retirement Savings Plan
  • 401(k) savings opportunity with company matching contributions
  • Company retirement contributions
  • Fidelity resources
  • Financial planning consultants
  • Tuition assistance
  • Adoption assistance
  • Paid parental leave
  • Disability benefits
  • Life insurance
  • 12 paid holidays
  • Permissive time off
  • Health Insurance
  • Health Reimbursement Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • FSA
  • FSA With Employer Contribution
  • HSA
  • HSA With Employer Contribution
  • Fitness Subsidies
  • On-Site Gym
  • Mental Health Benefits
  • Adoption Assistance Program
  • Family Support Resources
  • Birth Parent Or Maternity Leave
  • Adoption Leave
  • Flexible Work Hours
  • Remote Work Opportunities
  • Hybrid Work Opportunities
  • Commuter Benefits Program
  • Casual Dress
  • On-Site Cafeteria
  • Holiday Events
  • Unlimited Paid Time Off
  • Paid Holidays
  • Personal/Sick Days
  • Summer Fridays
  • 401(K)
  • Stock Purchase Program
  • Performance Bonus
  • Relocation Assistance
  • Financial Counseling
  • Profit Sharing
  • 401(K) With Company Matching
  • Tuition Reimbursement
  • Access To Online Courses
  • Lunch And Learns
  • Leadership Training Program
  • Internship Program
  • Associate Or Rotational Training Program
  • Diversity, Equity, And Inclusion Program
  • Employee Resource Groups (ERG)
  • Unconscious Bias Training

Additional Information:

Job Posted:
May 17, 2026

Expiration:
May 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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