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The Senior Director, Sales Systems & Technology provides strategic leadership and operational ownership of Follett Software’s sales technology ecosystem. This role is accountable for defining the vision, roadmap, governance, and execution of sales technologies to enable scalable growth, improve sales productivity, and ensure strong alignment between technology investments and revenue objectives.
Job Responsibility:
Own, operate, and continuously evolve the sales technology ecosystem, including Salesforce (Sales Cloud, Service Cloud, and CPQ), Gong, Saleshood, Consensus, and all related integrations with Follett systems
Define, communicate, and execute a scalable, reliable sales technology strategy aligned with revenue growth and long‑term business objectives
Establish and facilitate governance models for intake, prioritization, and delivery of enhancement requests and defect resolution
Develop and maintain a clear, prioritized, forward‑looking roadmap for sales technologies
Enable Sales and Operations teams to leverage data, automation, and AI to improve productivity, forecast accuracy, coaching effectiveness, and customer engagement
Partner closely with Sales, Customer Success, Support, Marketing, Finance, Operations, and IT to translate business needs into scalable solutions
Ensure strong platform adoption, enablement, and value realization
Maintain system integrity by ensuring high data quality, security, compliance, and seamless integrations
Serve as a strategic thought partner and trusted advisor to sales leadership
Act as a mentor and coach, guiding team members in their professional growth
Lead by setting a positive example, prioritizing the needs of the team, and empowering team members
Identify and nurture individual varying strengths and specialized abilities
Create and maintain a positive, inclusive, and collaborative work environment
Set clear expectations and performance goals
Ensure regular, clear, and transparent communication with the team
Partner with recruiting in driving recruitment processes to attract top talent
Requirements:
Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience)
10+ years of experience managing and administering sales technology platforms, including Salesforce Sales Cloud, Service Cloud, and CPQ, in complex, multi-team environments
Proven experience managing and integrating sales enablement and intelligence platforms (e.g., Gong, Saleshood, Consensus)
Strong background in sales operations, revenue technology, or go‑to‑market systems
Demonstrated success establishing governance models, roadmaps, and prioritization frameworks
Experience leveraging data, automation, and AI to drive business outcomes
Strong cross‑functional leadership, communication, and stakeholder management skills
Prior people leadership experience building and scaling high‑performing team