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Senior Director, Sales Systems & Technology

United States 150000.00 - 220000.00 USD / Year · Job Posted February 19, 2026
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Job Description

The Senior Director, Sales Systems & Technology provides strategic leadership and operational ownership of Follett Software’s sales technology ecosystem. This role is accountable for defining the vision, roadmap, governance, and execution of sales technologies to enable scalable growth, improve sales productivity, and ensure strong alignment between technology investments and revenue objectives.

Job Responsibility

  • Own, operate, and continuously evolve the sales technology ecosystem, including Salesforce (Sales Cloud, Service Cloud, and CPQ), Gong, Saleshood, Consensus, and all related integrations with Follett systems
  • Define, communicate, and execute a scalable, reliable sales technology strategy aligned with revenue growth and long‑term business objectives
  • Establish and facilitate governance models for intake, prioritization, and delivery of enhancement requests and defect resolution
  • Develop and maintain a clear, prioritized, forward‑looking roadmap for sales technologies
  • Enable Sales and Operations teams to leverage data, automation, and AI to improve productivity, forecast accuracy, coaching effectiveness, and customer engagement
  • Partner closely with Sales, Customer Success, Support, Marketing, Finance, Operations, and IT to translate business needs into scalable solutions
  • Ensure strong platform adoption, enablement, and value realization
  • Maintain system integrity by ensuring high data quality, security, compliance, and seamless integrations
  • Serve as a strategic thought partner and trusted advisor to sales leadership
  • Act as a mentor and coach, guiding team members in their professional growth
  • Lead by setting a positive example, prioritizing the needs of the team, and empowering team members
  • Identify and nurture individual varying strengths and specialized abilities
  • Create and maintain a positive, inclusive, and collaborative work environment
  • Set clear expectations and performance goals
  • Ensure regular, clear, and transparent communication with the team
  • Partner with recruiting in driving recruitment processes to attract top talent

Requirements

  • Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience)
  • 10+ years of experience managing and administering sales technology platforms, including Salesforce Sales Cloud, Service Cloud, and CPQ, in complex, multi-team environments
  • Proven experience managing and integrating sales enablement and intelligence platforms (e.g., Gong, Saleshood, Consensus)
  • Strong background in sales operations, revenue technology, or go‑to‑market systems
  • Demonstrated success establishing governance models, roadmaps, and prioritization frameworks
  • Experience leveraging data, automation, and AI to drive business outcomes
  • Strong cross‑functional leadership, communication, and stakeholder management skills
  • Prior people leadership experience building and scaling high‑performing team
  • Salesforce Administrator and/or Salesforce Advanced Administrator preferred

Nice to have

Advanced degree or relevant certifications (Salesforce, CPQ, or sales technology) is a plus

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