Senior Director, Sales Systems & Technology

• Own, operate, and continuously evolve the sales technology ecosystem, including Salesforce (Sales Cloud, Service Cloud, and CPQ), Gong, Saleshood, Consensus, and all related integrations with Follett systems
• Define, communicate, and execute a scalable, reliable sales technology strategy aligned with revenue growth and long‑term business objectives
• Establish and facilitate governance models for intake, prioritization, and delivery of enhancement requests and defect resolution
• Develop and maintain a clear, prioritized, forward‑looking roadmap for sales technologies that balances near‑term needs with long‑term innovation, including evaluation and adoption of AI‑driven capabilities
• Enable Sales and Operations teams to leverage data, automation, and AI to improve productivity, forecast accuracy, coaching effectiveness, and customer engagement across the sales lifecycle
• Partner closely with Sales, Customer Success, Support, Marketing, Finance, Operations, and IT to translate business needs into scalable Salesforce and sales technology solutions
• Ensure strong platform adoption, enablement, and value realization through partnership with Sales Enablement, Customer Success Operations, and Marketing Operations
• Maintain system integrity by ensuring high data quality, security, compliance, and seamless integrations across the sales technology landscape
• Serve as a strategic thought partner and trusted advisor to sales leadership, providing insights and recommendations on how technology can accelerate growth and differentiation
• Act as a mentor and coach, guiding team members in their professional growth
• Lead by setting a positive example, prioritizing the needs of the team, removing obstacles that hinder their success, and empowering team members
• Identify and nurture individual varying strengths and specialized abilities to foster career development and job satisfaction
• Create and maintain a positive, inclusive, and collaborative work environment, promoting open communication and a sense of belonging within the team
• Set clear expectations and performance goals aligned with the broader organizational strategy
• Ensure regular, clear, and transparent communication with the team about organizational updates, changes, and expectations
• Partner with recruiting in driving recruitment processes to attract top talent, and develop strategies to retain high-performing team members

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience)
• 10+ years of experience managing and administering sales technology platforms, including Salesforce Sales Cloud, Service Cloud, and CPQ, in complex, multi-team environments
• Proven experience managing and integrating sales enablement and intelligence platforms (e.g., Gong, Saleshood, Consensus)
• Strong background in sales operations, revenue technology, or go‑to‑market systems
• Demonstrated success establishing governance models, roadmaps, and prioritization frameworks
• Experience leveraging data, automation, and AI to drive business outcomes
• Strong cross‑functional leadership, communication, and stakeholder management skills
• Prior people leadership experience building and scaling high‑performing team
• Salesforce Administrator and/or Salesforce Advanced Administrator certification preferred

Advanced degree or relevant certifications (Salesforce, CPQ, or sales technology) is a plus