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The Senior Director, Residential Development, Marketing & Sales, is responsible for setting the strategic direction and driving the commercial performance of the Four Seasons Private Residences business. This role oversees the Americas residential development marketing portfolio and leads a range of global marketing and commercial initiatives that advance the Residential strategic plan, with a focus on driving business growth through expansion of the portfolio and new revenue-generating offerings.
Job Responsibility
Provide oversight of the Americas residential development portfolio, ensuring all projects are positioned, marketed, and executed in alignment with brand standards and commercial objectives
Lead and support the Director, Residential Development, Marketing & Sales, Americas, setting direction on project strategy, prioritization, and performance
Maintain a portfolio-level view across all projects, identifying risks, opportunities, and areas for optimization across marketing and sales performance
Partner with Development and senior stakeholders during deal pursuit and early-stage planning to shape residential strategy, positioning, and overall project approach
Act as a senior escalation point for key projects, supporting decision-making and ensuring alignment between developers and internal stakeholders
Lead initiatives that expand the Residential business beyond traditional licensing and management fees by scaling sales and marketing services for developers
Define and lead the Residential Customer Experience (CX) program from a commercial perspective
Lead the development and evolution of Resident Recognition and Benefits programming
Oversee global channel strategy and commercial integration for the Residential business
Provide senior leadership on Residential team, developing and mentoring team members
Lead and align cross-functional Residential support functions
Own annual planning and budgeting for the Residential Development, Marketing & Sales function
Represent the Residential business in senior leadership forums
Drive alignment across global and regional teams
Requirements
10+ years of progressive experience in marketing, commercial strategy, or related fields, ideally within luxury real estate, hospitality, or branded residences
Proven ability to lead complex, cross-functional initiatives across multiple markets
Demonstrated success developing and executing strategies that drive business growth and commercial impact
Experience working with developers, ownership groups, and senior internal stakeholders
Strong leadership presence, with the ability to influence and align stakeholders across levels
Highly strategic thinker with strong business judgment and decision-making capabilities
Deep understanding of luxury brand positioning, customer experience, and market dynamics
Proven ability to lead, develop, and scale high-performing teams