Senior Director, Quality Engineering Jobs

One Call

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

116100.00 - 191500.00 USD / Year

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Job Description:

The Senior Director of Quality Engineering is a transformational leadership role responsible for evolving One Call’s quality assurance practices into a modern, automated, and AI-driven quality engineering function. Reporting to the VP of Engineering, this leader will drive the shift from manual QA to a fully automated QE approach, embedding quality throughout the software development lifecycle and accelerating delivery velocity. This role will lead a global team of quality engineers and automation specialists and will be instrumental in building a culture of “shift left,” continuous testing, and engineering excellence. The Senior Director will also champion the use of AI-powered tools to increase test coverage, reduce cycle time, and improve product reliability across One Call’s platform and applications.

Job Responsibility:

Define and execute the quality engineering strategy aligned with One Call’s digital transformation and platform modernization goals
Lead the transition from manual QA to automated QE, embedding quality early in the PDLC and driving a shift-left culture
Champion the use of AI-driven testing tools and frameworks to improve coverage, accelerate feedback loops, and reduce regression risk
Partner with Engineering, Product, and Delivery leaders to ensure quality is a shared responsibility across teams
Build and scale automation frameworks for functional, performance, security, integration and production validation testing across web, application and API layers
Drive adoption of CI/CD-integrated testing pipelines to enable frequent, reliable releases
Establish and enforce quality gates, test data management practices, and defect triage processes
Define and track KPIs for test coverage, defect leakage, automation rates, release frequency, and cycle time
Drive measurable improvements in product quality, release confidence, and customer satisfaction
Provide transparency into quality metrics and trends across teams and applications
Build and lead a high-performing global QE team with strong technical leadership, coaching, and succession planning
Recruit, develop, and retain top quality engineering talent
foster a culture of innovation, accountability, and continuous improvement
Collaborate with Engineering Managers, PMs and IT Leadership to align QE resources with product priorities and delivery timelines

Requirements:

12+ years of progressive experience in software quality engineering, with at least 5+ years in leadership roles
Proven track record of transforming QA organizations into modern, automated QE functions
Deep expertise in test automation, CI/CD, DevSecOps, and agile delivery practices
Experience implementing AI-powered testing tools and frameworks (e.g., model-based testing, intelligent test generation, predictive analytics)
Hands-on experience with enterprise-scale applications and distributed systems
Strong understanding of hybrid cloud environments, microservices architecture, and containerized deployments
Experience managing global teams and vendor partnerships
Exceptional communication, executive presence, and stakeholder engagement skills
Expertise in test automation tools (e.g., Selenium, Playwright, Cypress), performance testing (e.g., JMeter, Gatling), and API testing (e.g., Postman, RestAssured)
Familiarity with AI/ML-based testing platforms and observability tools
Experience with cloud platforms (e.g., Azure, AWS), CI/CD pipelines (e.g., GitHub Actions, Jenkins), and container orchestration (e.g., Kubernetes)
Strong understanding of software engineering principles, testing strategies, and quality metrics
Excellent written and oral communication skills
Strong interpersonal and leadership skills with the ability to influence across functions
Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together

What we offer:

Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home
Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off
Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance
401(k) matching program
and company-paid life insurance and short and long-term disability coverage
Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Senior Director, Quality Engineering