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Senior Director, Professional Services

https://www.pagerduty.com Logo

PagerDuty

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

180000.00 - 275000.00 USD / Year
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Job Description:

Senior leadership role heading the Professional Services team at PagerDuty, responsible for driving customer success through design, implementation, and continuous improvement of service delivery. Leading a high-performing team, partnering with cross-functional leaders, and playing a key role in scaling the business.

Job Responsibility:

  • Develop and own delivery methodology
  • Scale delivery to support senior consultants
  • Team leadership of project managers, consultants, and technical experts
  • Customer engagement for enterprise customers
  • Establish and track key performance indicators (KPIs)
  • Stakeholder collaboration with Sales, Product, Customer Success, and Support
  • Thought leadership and industry representation

Requirements:

  • Proven experience (10+ years) in professional services, consulting, or a related field
  • At least 5 years in a senior leadership role
  • Demonstrated success in building and scaling delivery methodologies for complex, multi-phase projects
  • Strong understanding of project management frameworks (e.g., Agile, Waterfall, hybrid approaches)
  • Experience designing delivery models that support and enable senior-level consultants
  • Exceptional leadership, communication, and stakeholder management skills
  • Ability to thrive in a fast-paced, high-growth environment
  • Bachelor's degree required
  • Advanced degree or relevant certifications (PMP, Six Sigma, etc.) a plus

Nice to have:

Advanced degree or relevant certifications (PMP, Six Sigma, etc.)

What we offer:
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
September 06, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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