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Senior Director, Professional Services Portfolio

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

183100.00 - 293000.00 USD / Year
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Job Description:

The Senior Director, Professional Services Portfolio & Engineering Management is a global leadership role responsible for architecting, scaling, and continuously evolving the Professional Services offering portfolio to drive delivery excellence, customer outcomes, and profitable growth. As our products become more complex and AI reshapes customer expectations around time-to-value, Professional Services must evolve from a traditional project-based execution function into a productized, IP-led, automation-enabled growth engine. This leader will design and operationalize that next-generation services model.

Job Responsibility:

  • Own and manage the Professional Services portfolio lifecycle, from strategy to governance, ensuring offerings are standardized yet flexible to create customer value
  • Drive innovation in service delivery methodologies and develop metrics for portfolio success
  • Define and maintain the global PS portfolio strategy aligned to corporate growth priorities
  • Establish clear segmentation of offerings (e.g., standard implementation, advisory, integrations, automation, managed/operational services)
  • Lead offering lifecycle management including ideation, business case development, pricing guidance, launch, evolution, and retirement
  • Implement a formalized services offering lifecycle framework (aligned to TSIA best practices)
  • Establish portfolio governance, prioritization, and investment decision processes
  • Define success metrics for each offering (attach rate, margin profile, adoption, utilization impact, NRR contribution)
  • Own the global services delivery methodology and implementation frameworks
  • Develop standardized playbooks, accelerators, templates, tools, and reusable IP assets
  • Build and curate a centralized IP repository to enable scale and partner leverage
  • Partner with Sales and Marketing to position Professional Services offerings clearly in the market
  • Develop messaging, value propositions, and packaging that articulate differentiated business outcomes
  • Lead field enablement programs to improve attach rates and positioning confidence
  • Collaborate with Marketing to develop services collateral, case studies, and outcome stories
  • Define tooling requirements that enhance delivery efficiency, quality, and predictability
  • Partner with IT and Product on internal automation tools and accelerators
  • Develop service packages designed for scalable partner-led delivery
  • Create enablement materials, certification paths, and IP frameworks to empower partner execution

Requirements:

  • 12+ years in Professional Services leadership within enterprise SaaS or technology companies
  • Proven experience building and scaling services portfolios globally
  • Demonstrated success implementing services lifecycle governance frameworks
  • Deep understanding of TSIA-aligned services models (project-based, advisory, managed services)
  • Strong cross-functional leadership skills with Product, Sales, and Marketing
  • Experience with AI-enabled service models preferred
  • Global leadership experience across regions and partner ecosystems

Nice to have:

Experience with AI-enabled service models

What we offer:
  • Annual bonuses
  • Short- and program-specific awards depending on the role
  • Comprehensive benefit offering

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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