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SimpliSafe Logo SimpliSafe · IT - Software Development

Senior Director, Product – Revenue & Retention

United States, Boston 241000.00 - 354000.00 USD / Year · Job Posted April 16, 2026
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Job Description

We are seeking a SENIOR DIRECTOR OF PRODUCT TO LEAD REVENUE & RETENTION — the function responsible for expanding subscriber lifetime value through integrated product and customer marketing strategies that drive engagement, monetization, and churn reduction across the current 12-month horizon.

Job Responsibility

  • Own the Revenue & Retention product roadmap across the current 12-month horizon — including prioritization, sequencing, and delivery
  • Take newly delivered capabilities from the Experience Strategy team and drive the product and marketing initiatives that maximize their retention and revenue impact
  • Leverage a deep understanding of mobile app ecosystems (iOS/Android) to ensure new capabilities translate into seamless, high-converting mobile experiences
  • Run a rigorous experimentation and iteration cycle within your zone to continuously improve performance against CLV targets
  • Increase Free-to-Paid conversion rates
  • Improve upgrade rates and optimize upgrade timing and value visibility
  • Drive hardware component attach and ARPU lift
  • Own subscriber retention across the lifecycle
  • Drive a holistic retention strategy that addresses key churn drivers
  • Ensure customers consistently understand and trust the protection they receive
  • Increase meaningful engagement with core product experiences
  • Partner as a peer with the Director of Experience Strategy
  • Partner with the Director of Activation & Adoption
  • Collaborate closely with Design, Engineering, Data Science, and CX & Monitoring Operations
  • Provide clear, data-backed input to Experience Strategy
  • Lead a unified Revenue & Retention team
  • Build and develop a high-performing team

Requirements

  • Deep expertise in mobile product strategy, app-led growth, and mobile UX
  • Ability to extend strategy through cross-channel customer engagement
  • Leadership experience in product management and customer marketing
  • Experience in monetization, ARPU growth, and retention strategies
  • Experience in rigorous experimentation and iteration cycles
  • Experience in cross-functional partnership and team leadership
  • Customer Obsessed
  • Aim High
  • No Ego
  • One Team
  • Lift As We Climb
  • Lean & Nimble

What we offer

  • A mission- and values-driven culture and a safe, inclusive environment
  • A comprehensive total rewards package that supports your wellness and provides security
  • Free SimpliSafe system and professional monitoring for your home
  • Employee Resource Groups (ERGs)
  • Participation in our annual bonus program, equity, and other forms of compensation
  • A full range of medical, retirement, and lifestyle benefits
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