Senior Director, Product – Revenue & Retention Job at SimpliSafe (Boston)

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...

Location

United States , Atlanta

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
Take on new challenges and the ability to work through uncertainty
Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
A four year degree or equivalent
Demonstrated ability to manage customer accounts in conjunction with sales organizations
Consistently delivering against targets
reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
Forecast renewals by working cross functionally with sales, renewals and operations

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...

Location

Canada , Toronto

Salary:

192000.00 - 264000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
a four year degree or equivalent
demonstrated ability to manage customer accounts in conjunction with sales organizations
exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects

What we offer

Competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Vp Of Product

Yotpo is looking for a VP of Product to own and lead the Reviews product — one o...

Location

Israel , Tel-Aviv

Salary:

Not provided

Yotpo

Expiration Date

Until further notice

Requirements

7+ years of experience in Product Management, with at least 2 years in a VP of Product or senior Director-level leadership role
Demonstrated success leading product strategy for a scaled B2B SaaS or eCommerce platform with a large enterprise customer base
Proven ability to build and grow high-performing product teams, including hiring and mentoring product managers and directors
Deep experience driving both UX-intensive consumer-facing products and complex technical integrations
Strong business acumen with the ability to connect product decisions to revenue, retention, and market differentiation
Excellent communication and executive presence — able to influence at all levels of the organization and present confidently to C-suite and board audiences
Data-driven mindset with experience defining metrics, running experiments, and using analytics to guide product decisions
Excellent written and verbal communication skills in both Hebrew and English
Experience in the eCommerce, martech, or consumer trust/reviews domain — a strong advantage
Technical background in Engineering, SRE, or a related technical field — a significant advantage

Job Responsibility

Own the end-to-end product vision, strategy, and multi-year roadmap for the Reviews product line
Set the strategic direction and OKRs for the Reviews group in alignment with company-wide goals and growth priorities
Lead, hire, develop, and inspire a team of senior product managers, fostering a culture of ownership, innovation, and customer obsession
Serve as the internal and external voice of the Reviews product, engaging with key enterprise customers, analysts, and partners to shape the product narrative
Partner closely with Engineering leadership to ensure technical excellence, scalability, and speed of execution
Collaborate with Sales, Customer Success, and Marketing leadership to drive go-to-market strategy, positioning, and product adoption
Synthesize market trends, competitive intelligence, and customer insights to identify high-impact opportunities and guide prioritization
Define and own key product metrics, using data to measure impact, inform decisions, and drive accountability across the organization
Champion cross-product integration, ensuring the Reviews product is deeply connected to Yotpo’s broader platform ecosystem

Fulltime

Senior Director of Product

The Sr Director of Product Management will be a thought leader who can drive str...

Location

United States , Houston

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

Define and communicate a compelling product vision and multi-year strategy aligned to company goals
Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals
Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment
Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization
Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence
Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams
Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue
Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes
Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making
Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop

Job Responsibility

Product Strategy & Vision
Leadership & Team Development
Execution & Delivery
Customer & Market Insight
Cross-Functional Alignment
Business Impact & Measurement

What we offer

Enjoy the flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, Prescription)
Free, confidential counseling through BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Wellness on your terms: get up to $60/month toward fitness, mental health

Fulltime

Senior Director, Data Science - Acquisition & Retention

We are seeking a Senior Director of Data Science - Acquisition & Retention to bu...

Location

United States , Boston

Salary:

245000.00 - 300000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years of experience in data science, applied machine learning, or decision science, including senior leadership roles
Demonstrated success delivering business-critical ML systems with direct revenue or CLV impact
Deep expertise in customer modeling, retention analytics, and growth optimization
Strong experience operationalizing models into production environments
Ability to communicate complex technical concepts clearly to senior business leaders

Job Responsibility

Set the Vision and Operating Model
Drive Revenue and Retention Impact
Build Decision Systems, Not Just Models
Develop Platforms and Signals
Lead and Scale the Team

What we offer

A mission- and values-driven culture and a safe, inclusive environment
A comprehensive total rewards package that supports your wellness and provides security
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

Strategic Customer Success Director

TrueLayer’s Customer Success team owns the entire lifecycle of our customers. We...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Enterprise leadership experience: Proven track record of building senior relationships (including C-level) and delivering meaningful business outcomes
Domain expertise: Strong understanding of payments, fintech, or complex technology products, with the ability to engage on both commercial and technical topics
Customer-first mindset: You balance creativity and structure to solve customer problems and deliver impact
Strategic and executional: Able to set direction while staying close enough to execution to ensure quality and pace
Highly collaborative: Comfortable influencing across functions and driving alignment in a fast-moving environment
Clear communicator: Strong written and verbal communication skills, with the ability to simplify complexity

Job Responsibility

Set and execute strategy: Define and deliver a clear, commercially ambitious Customer Success strategy focused on driving customer outcomes, product adoption, and long-term value
Build for scale: Design and implement frameworks that enable the team to operate effectively across business development, relationship management, delivery oversight, and program execution
Own enterprise relationships: Build deep, trusted relationships across enterprise customers—from C-level to day-to-day stakeholders—driving advocacy, retention, and growth
Drive commercial impact: Deliver measurable business outcomes through upsell, cross-sell, and increased share of wallet, using data, insight, and strong influencing skills
Own performance: Define and drive KPIs for your high profile portfolio (e.g. revenue growth, net revenue retention, product adoption, customer satisfaction, strategic program success)
Partner cross-functionally: Work closely with Sales, Product, Integrations, Marketing, and Client Care to remove friction, drive alignment, and deliver for customers
Be the voice of the customer: Bring clear, structured customer insight into the business
influence product direction and prioritisation
Stay close to the detail: Personally own and manage a portfolio of of highly strategic customers

What we offer

Meaningful equity in the company
Flexible hours and hybrid working. Split your time 50/50 between working from home and our welcoming offices in London and Milan , spending 2-3 days per week in the office
A one-off remote-working budget to help you set up your home office
24 days holiday as standard with flexible bank holidays, so you can take those days whenever you like
12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance)
2 volunteering days to support causes important to you
90 day ‘work from abroad’ policy
Generous parental leave, above and beyond statutory requirements
Competitive pension contribution at 4% & 4%
Private health insurance from the day you start

Fulltime

Director, Client Strategy & Success

The Client Success Director is a senior leadership role within Client Experience...

Location

United States , New York

Salary:

130000.00 - 160000.00 USD / Year

Two Circles

Expiration Date

Until further notice

Requirements

5-8 years of experience in client success, account management, consulting, sales, or strategy roles
3-5 years of people management experience, leading teams in a fast-paced, dynamic environment
Proven success managing complex client relationships, renewals, and revenue growth
Previous experience in sports, entertainment, or the brands space, preferably within a SaaS or technology organization
Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels of an organization
Analytical mindset with the ability to use data to drive decisions and showcase the value of solutions
Strong problem-solving skills with the ability to navigate complex customer challenges
Detail-oriented with strong organizational skills and ability to manage multiple accounts simultaneously
Comfortable with frequent travel (up to 25%), including overnight stays
Proven experience in utilizing Microsoft Dynamics and Salesforce CRM platforms

Job Responsibility

Support and coach Client Success Managers in effectively managing and guiding clients throughout the full lifecycle, from initial onboarding through renewal and expansion
Develop strong, long-term relationships with key stakeholders, ensuring the highest levels of satisfaction with both our software and services
Oversee client onboarding processes, ensuring smooth adoption of products and timely delivery of services
Monitor account health, identifying and mitigating risks to client retention
Partner with senior leadership across Client Experience, Product, Sales, and Marketing to strengthen client insights and inform strategy, prioritization, and client experience evolution
Serve as a senior internal voice of the client, synthesizing feedback and trends to influence product roadmap and long-term platform direction
Collaborate with Marketing and Business Development to identify strategic client success stories and proof points that support go-to-market and brand positioning
Drive alignment across teams to ensure consistent client messaging, expectations, and delivery at scale
Own retention and net revenue growth outcomes across the portfolio, ensuring clients continue to realize and expand value
Set strategy and lead renewals, expansion, and churn mitigation in partnership with Client Success Managers

Revenue Director

Techland is looking for a Revenue Director to develop sales and monetization str...

Location

Poland , Warszawa; Wrocław

Salary:

Not provided

Techland S.A.

Expiration Date

Until further notice

Requirements

Extensive senior-level experience in managing digital business operations or closely related areas
Proven track record of driving Live Services and revenue growth in mobile, F2P, or AAA titles, including hands-on experience with monetization systems and design
Strong communication and interpersonal skills with a natural ability to build and sustain long-term relationships
Highly analytical mindset with experience defining, tracking, and optimizing KPIs
Deep expertise in monetization strategies, along with a solid understanding of player acquisition, retention, and lifecycle management
Excellent knowledge of the video game market and player behavior
Strong planning and organizational capabilities, combined with the ability to analyze complex data, synthesize insights, and make pragmatic decisions
Detail-oriented, results-driven, and genuinely curious

Job Responsibility

Develop and maintain a long-term sales and monetization strategy aligned with the overall vision of the game
Partner closely with the production team to embed sales and monetization considerations into core gameplay systems
Drive a comprehensive monetization approach focused on increasing player retention and in-game revenue while preserving a high-quality player experience
Work with live operations and operational teams to maximize the effectiveness of post-launch campaigns
Evaluate the impact of game changes and identify opportunities that can positively influence sales performance
Collaborate with internal stakeholders, including production and finance teams, to build and maintain revenue forecasts
Ensure post-launch content and deliverables are aligned with the established monetization strategy and release timelines
Define, track, and refine key performance indicators (KPIs) related to sales and monetization
Monitor monetization and sales trends to identify best practices, optimize results, and drive innovation
Oversee revenue projections, analyze performance trends, and adapt strategies in real time to meet business objectives

What we offer

A wide array of benefits: private medical care, life insurance, pro-health campaigns, gifts for different occasions
An outstanding work atmosphere in a highly-skilled team of professionals, with flexible working hours, no dress code, and full support of the dedicated HR Business Partner
A constant stream of company newsletters, PR & project updates so you will always be in the know
Many opportunities for personal development: a dedicated development budget for each employee, extra two paid days for training and CSR, stable career paths, extensive internal and external training, and financing of English and Polish language classes
State-of-the-art offices filled with chillout zones, a fully equipped kitchen, a gym (Wrocław office), and a free car park (Warsaw limited amount of space)

Select Country

Senior Director, Product – Revenue & Retention

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?