Job Description:
The Senior Director, Procurement Services is a critical commercial leader within Marriott, accountable for the strategy, direction, and performance of Marriott’s procurement solutions across hospitality and food service sectors. This role sets, builds and governs the strategic accounts acquisition and customer success organization and establishes the customer engagement and account management approach that differentiates Marriott Procurement Services in the market. The position develops high-performing talent, drives disciplined execution against growth and retention objectives, and strengthens the Procurement Services brand by promoting and successfully positioning its value proposition with owners and enterprise clients. The Senior Director owns end-to-end commercial performance, including demand generation strategy, executive-level selling, renewals and expansion, forecasting, and portfolio governance (adoption, retention risk, and financial exposure). The role sets multi-year commercial ambition and annual growth targets, establishes performance metrics, maintains visibility to account health and pipeline, and identifies opportunities to expand participation across segments, programs, and markets. Partnering across Enterprise Procurement, Global Design, Development, Finance, Legal, Brand, Marketing, Operations, and supplier/service partners, this leader deploys a customer success and engagement model that ensures consistent service delivery from onboarding through value realization. Using a customer-focused, data-driven approach, this leader sets direction for commercial innovation, resolves high-impact consequential issues, and scales repeatable plays that protect revenue, strengthen relationships, and grow enterprise value.
