Senior Director, Pharmacy Operations Job at Cencora (Oakville)

Job Responsibility

Oversee all aspects of Innomar Pharmacies across Canada, including collaborator pharmacies, ensuring operational excellence, regulatory compliance and optimized processes
Manage contracts, build and maintain relationships with key stakeholders, develop training programs, and drive operational improvements across the pharmacy network
Plan, organize, direct, and evaluate the delivery of pharmacy services while ensuring high standards of quality patient care and service delivery
Develop, monitor, and report on departmental budgets to maximize profitability, support operational efficiency and ensure resource optimization. Including accurate and timely billing for pharmacy services and drive continuous improvements throughout the network
Collaborate with the VP to develop and execute enterprise pharmacy strategies, aligning with organizational goals and driving strategic initiatives
Partner with cross-functional teams, including Patient Support Programs and business units, to integrate pharmacy operations, optimize workflows, and increase market share
Drive process optimization, implement new programs, support pharmaceutical product launches, and manage special projects to enhance operations
Lead the adoption of innovative technologies, including automation, workflow enhancements, and digital tools, to improve operational efficiency and service delivery
Utilize data analytics and reporting tools to enhance operational insights, track performance, and support data-driven decision-making
Champion initiatives to enhance patient experience through pharmacy-led innovations in medication access, therapy onboarding, treatment adherence, and remote monitoring
Ensure all pharmacy operations comply with provincial and federal regulatory requirements, including Provincial College of Pharmacists regulations, National Association of Pharmacy Regulatory Authorities (NAPRA) standards, and internal Cencora policies. Maintain accreditation through audits, compliance training, and quality assurance
Identify and mitigate risks within pharmacy operations, including the development of business continuity plans to ensure operational resilience and regulatory adherence
Lead and develop the Pharmacy Management Team and broader business unit, focusing on engagement, performance management, succession planning, and professional development
Experience with creating and growing manufacturer partner relationships to maximize strategic opportunities for specialty and generic drugs
Represent Innomar at Industry conferences, events and stakeholder meetings, while building strong relationships with healthcare providers, manufacturers, insurers, regulatory organizations, and government officials
Travel up to 30% within Canada to oversee operations, build relationships, and support the execution of strategic initiatives
Perform additional duties and tasks as assigned

Requirements

Current registration with a Provincial College of Pharmacists
Minimum 10 years in the pharmaceutical or healthcare industry, with a strong background in pharmacy operations and leadership roles
Proven expertise in pharmacy operations, including regulatory compliance, workflow optimization and operational management
Demonstrated leadership in change management and driving transformational initiatives
Experience in project management and operational management
Extensive knowledge of pharmacy operations, including inventory management, billing, workflow optimization, and regulatory compliance
Strong leadership skills with experience in managing, coaching, and developing high-performing teams
Proven ability to design and execute strategic plans aligned with organizational objectives
Strong financial and business acumen, including budgeting, resource allocation, and ROI tracking
Advanced analytical skills to interpret data, track KPIs, and make data-driven decisions
Comprehensive understanding of provincial and federal pharmacy regulations and accreditation standards
Excellent interpersonal and communication skills to build and maintain relationships with key stakeholders
Proficiency in leveraging innovative technologies and data analytics tools to improve operational efficiency
Advanced knowledge of Microsoft Office applications and pharmacy systems (e.g., Kroll)
Demonstrated ability to prioritize customer experience and deliver high-quality patient care through service delivery improvements
Strong organizational and time management skills to handle competing priorities effectively

Nice to have

Lean-Sigma or continuous improvement methodology experience is an asset
Professional certification and experience in the pharmaceuticals/biotech industry are considered assets
Bilingualism (French/English) is an asset

What we offer

Medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities

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Senior Director, Pharmacy Operations

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