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Senior Director, Payments Risk

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GoFundMe

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Location:
United States

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Category:
Finance

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Contract Type:
Not provided

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Salary:

202500.00 - 304000.00 USD / Year
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Job Description:

The GoFundMe team is searching for our next Senior Director, Payments Risk with deep payments, fintech, and regulatory experience to lead and scale our compliance, CDD/EDD, and risk monitoring capabilities. This person will be responsible for driving strategy, partnering closely with executives, and navigating complex, high-stakes decisions, while ensuring the team feels supported, informed, and empowered.

Job Responsibility:

  • Serve as a senior leader for payments risk and compliance, acting as an expert advisor to the company and the Board on regulatory obligations, processing requirements, and financial crime risk
  • Establish and continuously evolve frameworks for CDD, EDD, KYC/KYB, transaction monitoring, and suspicious activity management
  • Lead GoFundMe’s evolution toward greater control of our own payments, collaborating deeply with multiple internal and external teams
  • Apply a payments-centric mindset across GoFundMe, grounding the organization in the importance of having strong payment infrastructure
  • Ensure compliance with AML, sanctions, card network rules, and relevant U.S. and international standards
  • Oversee and coach teams responsible for analyzing fundraisers for fraud or money-laundering risks, verifying identities, enforcing financial compliance, and monitoring transactions
  • Improve, track, and communicate loss reporting, ensuring root-cause analysis and implementation of compensating controls
  • Guide the design and refinement of workflows across donation review, account review, dispute prevention, and merchant/payer fraud mitigation to reduce chargeback rates and losses
  • Lead risk reviews, assessing financial exposure and creditworthiness
  • Oversee recovery of negative balances and mitigations around potential or actualized losses
  • Serve as a trusted partner to executives, product leaders, finance partners, engineering, comms/public affairs, and legal stakeholders
  • Translate complex payments and regulatory requirements into clear, accessible explanations for teams without compliance backgrounds, especially in high-pressure situations
  • Over-communicate when necessary, preparing leaders with context and framing to advocate effectively on risk decisions
  • Bring nuance to strict regulatory requirements, recognizing when flexibility or context are needed, but never compromising on compliance
  • Lead and scale distributed global payments risk teams (U.S. & Dublin), setting clear goals and expectations while nurturing an environment of psychological safety, resilience, and mutual support
  • Act as a visible advocate for the team, ensuring they feel supported, defended, and positioned for success
  • Create and deliver training on compliance obligations, payments risk, and best practices to a wide range of stakeholders
  • Foster curiosity, empathy, and cross-functional understanding by embedding yourself in team workflows and modeling our core values
  • Ensure the team maintains big-picture perspective, understanding both their slice of the work and how it impacts broader business goals
  • Leverage SQL, Looker, and large transactional datasets to identify trends, detect anomalies, and inform strategic decisions
  • Bring comfort working with imperfect or evolving tooling, driving clarity and efficiency
  • Build and refine reporting frameworks that clearly articulate risk posture, performance against KPIs, and areas for operational improvement

Requirements:

  • 10–15+ years of progressively senior payments risk and compliance experience, ideally with early-career hands-on work as an analyst
  • Background at modern payments companies, processors, or fintechs
  • Deep understanding of payments processing, merchant onboarding, underwriting, credit risk, fraud detection, and AML/CTF program management
  • Experience leading CDD/EDD, KYC/KYB, and transaction monitoring teams
  • Strong working knowledge of AML, sanctions, card network rules, and global (especially EU) best practices
  • Ability to analyze complex datasets, interpret ambiguous situations, and make high-stakes decisions under pressure
  • Demonstrated experience managing and developing distributed global teams in a fast-paced, high-stakes environment
  • Experience partnering with communications or public affairs on high-profile or sensitive risk scenarios
  • Resilient, and able to handle escalations with clarity, confidence, and composure
  • Courage of conviction paired with humility—able to hold the line on regulatory requirements while staying collaborative and open-minded
  • A master communicator who can explain the “why” behind decisions in simple, non-technical language
  • Ability to collaborate cross-functionally at all levels without ego or rigidity
  • A natural team advocate who models GoFundMe’s core values
  • True curiosity and willingness to deeply understand how work is done before driving changes
What we offer:
  • Competitive pay and comprehensive healthcare benefits
  • Financial assistance for things like hybrid work, family planning
  • Generous parental leave
  • Flexible time-off policies
  • Mental health and wellness resources
  • Learning, development, and recognition programs

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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