Job Description
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. This is an extremely exciting opportunity to join the SME&C Planning & Strategy Team. In this role, the Senior Director, Operational Rhythm and Performance Management will lead a team that is directly responsible to define, land and run the SME&C rhythms of business to monitor and accelerate business performance. The role will also be responsible to partner with the extended leadership team on identifying opportunities & challenges, driving insightful discussions to facilitate the next best action to drive growth and ensuring best practice sharing among Operating Units. The Strategy & Planning team leads commercial strategy, planning and the SME&C rhythm of business (RoB). As such, it's essential for our team to work across SME&C leaders to drive coordinated improvements across revenue and investments, resource design, GTM and landing and to deliver a rigorous ROB to support all sales leaders to run, measure and get insights on their business to enable them to take action. This role will lead SME&C Planning to deliver against a common set of priorities through execution of strategic operational engines across revenue and investments, resource design, role success, GTM and landing. This role will work closely will all of our planning stakeholders, our Global Strategy & Operations LT and our SME&C LT, as well as our solutions role owners and our field planning leaders to deliver against aggressive timelines and land a cohesive set of changes and experience for the field. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
