Senior Director - Operational Excellence Total Rewards

• Lead the design, execution, and optimization of enterprise HR processes and programs
• Ensure alignment with HR and business strategy through human-centered design
• Establish governance models, standard operating procedures, and operational mechanisms
• Drive continuous improvement across global HR functions using Lean and Six Sigma
• Identify operational gaps and redesign processes for efficiency and scalability
• Facilitate process mapping, root-cause analysis, and business impact assessments
• Serve as the operational liaison across HR Shared Services, Talent Acquisition, COEs, and Digital HR
• Facilitate workshops and design sessions to co-create HR solutions
• Support seamless execution of cross-functional HR projects
• Develop performance dashboards and KPIs for HR processes and projects
• Monitor operational outcomes and recommend improvements
• Lead HR change management initiatives to support transformation efforts
• Anticipate impacts and support stakeholder adoption
• Conduct risk assessments and resolve resource conflicts
• Build strong partnerships with HR and business leaders
• Communicate complex information clearly to diverse audiences
• Act as an SME for enterprise HR technology such as ServiceNow and Workday
• Partner with Digital HR to optimize platforms and enhance user experience
• Analyze operational trends to identify opportunities
• Build mechanisms for escalation management and root-cause resolution

• Bachelor’s degree in Human Resources, Business, or related field required
• Master’s degree preferred
• 10+ years of progressive experience in HR operations, shared services, or project management
• Demonstrated experience leading cross-functional initiatives and driving enterprise change
• Experience with Lean, Six Sigma, and continuous improvement methodologies
• Extensive experience with HR technology systems including ServiceNow and Workday
• Strong analytical and problem-solving skills
• Excellent communication and facilitation capabilities
• Ability to navigate ambiguity in complex, matrixed environments
• Financial acumen including budgeting and forecasting
• Certifications such as Six Sigma, PMP, SHRM-SCP, or GPHR preferred

Certifications such as Six Sigma, PMP, SHRM-SCP, or GPHR

• medical
• dental
• vision care
• comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness
• support for working families
• backup dependent care
• adoption assistance
• infertility coverage
• family building support
• behavioral health solutions
• paid parental leave
• paid caregiver leave
• training programs
• professional development resources
• opportunities to participate in mentorship programs
• employee resource groups
• volunteer activities