Senior Director of Transformation Services Job at NTT DATA (dallas)

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...

Location

Canada , Toronto

Salary:

192000.00 - 264000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
a four year degree or equivalent
demonstrated ability to manage customer accounts in conjunction with sales organizations
exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects

What we offer

Competitive salary
comprehensive benefits package from day one
flexible work arrangements
company equity
ESPP (Employee Stock Purchase Program)
retirement or pension plan
generous paid vacation time
paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Payments Data Transformation Head Director

The Applications Development Senior Group Manager is responsible for accomplishi...

Location

United States , Jersey City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years experience of application development industry experience, with a minimum of 10 years of hands-on experience specializing in the leadership and hands-on development of franchise-critical applications
10+ years experience leading large technology transformation initiative
8+ experience in large technology development experience
8+ years experience in Big Data Org
5 + years Microservices experience
5+ years hands-on experience in Java, Spring, Spring Boot, Spring Cloud, J2EE Design Patterns, REST services, MicroServices, Docker/Kubernetes, messaging product like Kafka
Deep understanding on design Highly Available and Highly Scalable Systems
Front End Technologies like JavaScript and Angular version, CSS2/CSS3, HTML
Hands-on experience in relational (Oracle/DB2), No-SQL (MongoDB), Unix commands
Hands-on experience on working / deploying application on Cloud

Job Responsibility

Manage/develop multiple teams of technology professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) as well as ensure team adheres to best practices and process
Develop vision for team around roles and responsibilities, and structure team to ensure greatest impact, efficient use of resource, and alignment to business structures
Prepare and present regular team/project reviews to senior technology management and business leaders
Drive the design and development of system architecture based on latest technology stack, work with end-users of the systems, and enhance the quality of deliverables
Ensure staff follows Citi documented policy and procedures as well as maintain desktop procedures and supporting documentation for filings on a current basis and in comprehensive manner
Work with a wide variety of business and tech teams and help them drive towards an everything-as-code and a codified controls mind-set
Support and drive cultural change, instigating critical thinking about controls and processes and encouraging a culture of continuous improvement
Connected to latest technologies, like Generative AI, and keen to put them in practice
A self-starter with the ability to work effectively in teams and remotely
Shows enthusiasm and develops trust through empathy

What we offer

medical
dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off and paid sick leave
paid holidays

Fulltime

Executive Assistant to Director of Nursing and Transformation and Chief Operations Officer

The role is responsible for providing secretarial and administrative support to ...

Location

Ireland , Lucan, Co. Dublin

Salary:

Not provided

Blackrock Health Hermitage Clinic

Expiration Date

Until further notice

Requirements

At least two years’ experience in a similar role
High level of administrative competency with a good knowledge of the hospitals and its structure
Excellent IT skills – Microsoft 365 and Microsoft Office Suite, e.g. Word, Excel, Access, Outlook, PowerPoint, etc.
Possess strong knowledge, awareness and expertise of administration including workflow processes.
Proficient in preparing Visual presentations
Proficient in Data Extraction for analysis and power point presentations
Relationship management
Written /numerical/analytical skills
Accuracy/attention to detail
IT Skills

Job Responsibility

Thoroughly comprehend all aspects of EA role in diary management, typing confidential reports and arranging documentation prior and post various committee meetings
Ensure all correspondences are transcribed and proofread in an accurate and timely manner
Provide support in the co-ordination of the work of the office functions and the committees for which the Director of Nursing & Transformation (DON) is responsible
Take and prepare minutes as required at meetings ie Monthly Clinical Nurse Managers meeting and Nursing Executive and others as required
Undertake typing, word processing of correspondence, documents, forms agendas and reports
Maintain robust correspondence systems ensuring chronological filing and timely follow-up on outstanding responses
Prioritise, filter or redirect written, electronic and verbal communication to be dealt with personally or brought to the attention of the DON
Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner
Deal with confidential sensitive/contentious information with colleagues and service users
Organise and plan events as necessary and provide supporting information material as required

What we offer

Competitive salary
Onsite parking
Pension
Discounted café
Employee Assistance Programme
Discounted onsite pharmacy

Fulltime

Flex Director, Change Management + Communications, Business Transformation Office

The FLEX Director, Change Management and Communications, is a key member of the ...

Location

United States , Bethesda

Salary:

60.38 - 83.26 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

4-year degree from an accredited university
master's degree strongly preferred
8+ years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred)
experience on-property or above property in the U.S. and Canada strongly preferred
strong working knowledge of the U.S. and Canada Topline disciplines strongly preferred
strong working knowledge of the U.S. and Canada Openings and Transitions process strongly preferred
experience with large-scale business transformation, strongly preferred in hospitality
strong personal leadership, organizational, relationship-building, and negotiation skills
outstanding formal and informal presentation skills
self-starter with self-confidence, enthusiasm, and strong customer service orientation

Job Responsibility

Partners with the Senior Director and the global Communications team to develop and execute comprehensive stakeholder engagement and communications plans for the U.S. and Canada
Coordinate communications deliverables through a formal review process while adhering to tight timelines
Partners with Senior Director and global Change Management and Communications teams to plan for and execute continent-wide conferences, key meetings, and planning forums
Prepares timely status updates for leaders and senior executives
Partners with the Senior Director and global Change Management team to create and execute a comprehensive change management plan and related deliverables for impacted associates
Partners with the global Change Management team to gather and assess change impacts for U.S. and Canada stakeholders
Executes the change management plan working closely with continent, Deployment, Learning and other teams
Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.)
Managed and delivers live webinars to U.S. and Canada stakeholder teams during deployment
Identifies, proposes solutions for and manages resolution of issues and risks to change management plan

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Managing Director Consulting

As the Managing Director, you will lead and drive growth within our Consulting P...

Location

Japan , Tokyo

Salary:

Not provided

K2 Partnering Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a senior leadership role within a consulting, technology services, or digital transformation organization
Experience in SAP consulting or broader ERP transformation work is preferred
Strong track record of delivering profitable growth and leading large, complex teams
Extensive experience in business development and client relationship management
Deep understanding of consulting delivery models, market dynamics, and emerging technologies
Exceptional strategic thinking, problem-solving, and decision-making skills
Outstanding leadership, communication, and interpersonal abilities
Bachelor's degree in business, technology, or a related field (MBA or advanced degree preferred)
Familiarity with digital transformation, cloud solutions, ERP systems, and related domains
Experience working in a global or multicultural environment

Job Responsibility

Develop and implement business strategies to grow the Consulting Practices in alignment with K2 Partnering Solutions’ overarching goals
Identify market trends, new service opportunities, and areas for innovation
Expand client relationships and partnerships by identifying new opportunities and delivering tailored consulting solutions
Collaborate with sales teams to drive business growth and achieve revenue targets
Partner with sales and delivery teams to drive pipeline, close deals, and achieve revenue goals
Serve as a strategic advisor to clients, ensuring delivery excellence and business value
Oversee daily operations and ensure consistent delivery of high-quality consulting engagements
Drive performance management through KPIs, client feedback, and commercial outcomes
Build and scale a high-performing team while also collaborating with leaders across K2’s organization.Foster a culture of collaboration, innovation, and accountability
Develop and manage budgets, P&L, and resource allocation to achieve financial objectives

Transformation Director

An experienced delivery-focused role leading an enterprise-wide transformation p...

Location

United Kingdom

Salary:

150000.00 - 180000.00 GBP / Year

Broster Buchanan

Expiration Date

Until further notice

Requirements

Senior transformation leadership (Transformation Director / Finance or digital Transformation Lead or similar)
Proven SSC design and implementation track record
Strong TOM and process redesign expertise
hands-on Lean Six Sigma
Experience optimising finance/ERP environments ahead of major system change

Job Responsibility

Lead end-to-end Finance & Digital transformations: diagnostic, design and implementation
Design Target Operating Model (TOM), governance, controls and service management
Build and mobilise the Shared Services Centre (scope, operating model, KPIs, continuous improvement)
Apply Lean Six Sigma to redesign core finance & IT processes (R2R, O2C, P2P, FP&A, controls) and deliver quick wins
Rationalise and standardise finance systems across multiple business units/instances, partnering with IT programme managers
Own roadmap, benefits case and delivery governance
report to Executive leadership/Board

What we offer

bonus & bens

Fulltime

Head of Finance - HRA

For this specific post, the Head of Finance for Resident & Housing Services will...

Location

United Kingdom , London

Salary:

Not provided

Allen Lane

Expiration Date

Until further notice

Requirements

Providing strategic financial advice and building strong, trusted relationships with Members, the Corporate Director of Resident Services, Housing and Resident Experience Directors, and senior managers across the Council
Leading all aspects of Financial and Management Accounting for the Housing General Fund and HRA
Overseeing ad hoc project management and implementing new financial initiatives
Providing high‑quality insight, challenge and value‑added analysis to Heads of Service and Directors on all aspects of financial performance
Managing significant budget areas, including the HRA Business Plan and the Housing General Fund
Acting as a senior leader within the Finance service, contributing to corporate financial strategy and being capable of deputising for the statutory Chief Finance Officer (s151 Officer) when required

Job Responsibility

Providing strategic financial advice and building strong, trusted relationships with Members, the Corporate Director of Resident Services, Housing and Resident Experience Directors, and senior managers across the Council. The post holder will also maintain effective relationships with major partners, contractors, registered providers and sector bodies involved in housing, homelessness and customer services
Leading all aspects of Financial and Management Accounting for the Housing General Fund and HRA, ensuring robust financial controls, effective forecasting and medium to long‑term sustainability. This includes financial leadership of high‑risk areas such as Temporary Accommodation, homelessness prevention activity, repairs, housing operations and customer contact services
Overseeing ad hoc project management and implementing new financial initiatives, including those linked to housing supply, homelessness reduction, stock investment, building safety, service transformation and improvements to Resident Experience
Providing high‑quality insight, challenge and value‑added analysis to Heads of Service and Directors on all aspects of financial performance. The role requires identifying emerging risks particularly around market‑driven increases in TA costs and demand and advising on mitigation strategies, efficiencies and opportunities for improvement
Managing significant budget areas, including the HRA Business Plan and the Housing General Fund. The post holder will ensure robust governance, internal control, regulatory compliance and delivery against all statutory financial responsibilities
Acting as a senior leader within the Finance service, contributing to corporate financial strategy and being capable of deputising for the statutory Chief Finance Officer (s151 Officer) when required

Fulltime

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Senior Director of Transformation Services

Job Description

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