Senior Director of Support Job at PagerDuty (San Francisco)

Senior Director, Customer Support

As the Senior Director of Customer Support, you will play a critical role leadin...

Location

United States , Austin

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, IT, Computer Science or related field
15+ years of Support including 10+ years of Leadership in high-growth, fast pace SaaS Companies
Strong leadership and management skills
Excellent communication and interpersonal skills
Analytical mindset
Demonstrated strategic thinking and problem-solving abilities
Experience with customer support technologies and tools (e.g., Chat, zoom, salesforce, AI, ticketing platforms) preferred
Willingness to travel occasionally
Flexibility to work non-standard hours as needed to support global and nationwide customers and team members in different time zones

Job Responsibility

Develop and execute the overall customer support strategy
Drive initiatives to enhance customer satisfaction, retention, and loyalty
Collaborate with cross-functional teams to integrate customer feedback into product development
Lead, mentor, and inspire a team of customer support managers and representatives
Set clear objectives, provide regular feedback, and facilitate professional growth
Foster a culture of accountability, collaboration, and continuous improvement
Build Offshore & Seasonal Contractor Bench
Develop and optimize support processes and workflows
Beat key performance indicators (KPIs) and metrics
Analyze data and trends to identify areas for improvement

Fulltime

Senior Medical Director / Medical Director, Pharmacovigilance

The Medical Director of Pharmacovigilance (PV) will provide clinical/scientific/...

Location

United States , Cambridge, MA

Salary:

210000.00 - 375000.00 USD / Year

Beam Therapeutics

Expiration Date

Until further notice

Requirements

MD required, Board certification preferred with 15+ years of experience
5+ years of pharmacovigilance experience
Experience in cell or gene therapy preferred
Experience as safety lead for asset/approved drug product e.g. Global Safety Lead
Oversight experience of global medical safety activities
Demonstrated knowledge of global PV regulatory environment
Working knowledge of industry standard safety databases (ARGUS and ARISg)
Knowledge of MedDRA dictionary
Excellent knowledge of drug development process
Experience reviewing cumulative safety data

Job Responsibility

Provide dynamic leadership, strategic direction and governance of patient safety and PV risk management activities
Lead signal detection and risk management activities for assigned products
Lead proactive and ongoing analysis and interpretation of non-clinical data, clinical, post-marketing, scientific literature
Lead PV during interactions with Regulatory Authorities (RA)
Perform individual case safety report (ICSR) medical review
Lead multidisciplinary Safety Management Committee (SMC) and Executive Safety Committee (ESC)
Serve as PV SME in support of regulatory filing activities
Collaborate with cross functional team
Address internal/external safety-related requests
Provide guidance regarding Statistical Analysis Plans

Fulltime

Senior Director, Application Development, China

Accountable for the development and delivery of innovative and high-quality cust...

Location

China , Shanghai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

10+ years of application development leadership experience with a minimum of 3 years at a Senior Director level or 6 years at Director level
Direct experience leading technology teams in defining, creating and supporting enterprise-scale solutions with strong knowledge of industry-standard Web/Mobile/WeChat technologies and Chinese Digital eco-systems like Tencent and Alibaba etc.
Strong knowledge of general industry trends, technologies and platforms
Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams
Direct management of cross functional, sourced, or matrixed teams
Five year’s recent experience with architectural frameworks and the various approaches to the Systems Development Life Cycle (SDLC)
Experience working with consulting companies to lead the technology solution, application development, and production operations for $10M+ of efforts
Deep Experience in building highly scalable and secure modern Digital platform architectures for web platforms
Experience in building headless and headful solutions, with modern UI stack with Java, Node.JS, React, Vue and Redux and CMS and Experience
Experience in building architecture and solution for iOS App, Android App, WeChat Mini Program and WeChat Ecosystem

Job Responsibility

Accountable for the development and delivery of innovative and high-quality customer-facing digital experiences for China and drives the growth and guest satisfaction of Marriott’s Digital channels
Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems
Manages day-to-day relationships with global information technology teams and partners with local and global discipline stakeholders to deliver best in class experiences
Implements and manages continuous improvement programs to improve quality, consistency, and client satisfaction
Works with the Architecture and Development lead to facilitate consistency of service delivery across client groups
Builds and maintains a standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including: SDLC standard tools and processes for both waterfall and agile development, Estimating standard tools and processes, incorporating flexibility for small and large projects, Deployment standard tools and processes
Monitors projects for adherence to defined application development processes
Works with IT organization to create broader IT related and corporate standards and policies where necessary
Communicates important application development policy changes that affect service provider and/or Marriott operations
Manages application development projects in partnership with IT teams, business partners and providers

What we offer

Equal opportunity employer
Hiring a diverse workforce and sustaining an inclusive, people-first culture
Non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
More brands, more hotels and more opportunities for associates to grow and succeed

Fulltime

Senior Director, Professional Services

Senior leadership role heading the Professional Services team at PagerDuty, resp...

Location

United States , San Francisco

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Proven experience (10+ years) in professional services, consulting, or a related field
At least 5 years in a senior leadership role
Demonstrated success in building and scaling delivery methodologies for complex, multi-phase projects
Strong understanding of project management frameworks (e.g., Agile, Waterfall, hybrid approaches)
Experience designing delivery models that support and enable senior-level consultants
Exceptional leadership, communication, and stakeholder management skills
Ability to thrive in a fast-paced, high-growth environment
Bachelor's degree required
Advanced degree or relevant certifications (PMP, Six Sigma, etc.) a plus

Job Responsibility

Develop and own delivery methodology
Scale delivery to support senior consultants
Team leadership of project managers, consultants, and technical experts
Customer engagement for enterprise customers
Establish and track key performance indicators (KPIs)
Stakeholder collaboration with Sales, Product, Customer Success, and Support
Thought leadership and industry representation

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

Senior Director of Fp&a

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

United States , Sunnyvale

Salary:

260000.00 - 330000.00 USD / Year

JFrog

Expiration Date

Until further notice

Requirements

12+ years of progressive FP&A experience in technology or SaaS
Strong executive presence with proven ability to present to and influence senior leadership
Experience partnering with world class CRO and CMO with a proven track record of being a strong finance voice, helping create multi-year strategic plans, and influencing with data
Recent experience and strong skills in performing detailed work, modeling, and forecasting
Familiarity with implementing or upgrading FP&A tools (e.g., Adaptive Insights, Pigment, Planful, or similar)
Expert-level financial modeling and forecasting skills
proven track record of achieving forecasting accuracy targets
Experience leading other people managers or leading a team of 2 to 4 analysts

Job Responsibility

Drive capacity planning, go-to-market analysis and partnership
Drive forecasts, budgets, and annual plan for all of JFrog’s GTM organizations and their executives
Establish streamlined processes
Implement a new FP&A planning system
Successfully lead and develop a team of FP&A analysts
Manager a global team of FP&A analysts
be a strong people leader who invests in development, career growth, and engagement
Be the tactical and operational leader of the GTM FP&A function, driving forecasts, budgets, analyses, and managing the FP&A team
Provide world class business partner support by collaborating with executives and senior leaders to provide strategic decision support, solve business problems creatively, resourcing allocation, budget management, forecasting and KPIs
Lead the annual operating plan (AOP) process for GTM functions ensuring alignment with overarching corporate strategy and financial objectives

What we offer

Equity package of restricted stock units (RSU)
Eligibility to participate in our Employee Stock Purchase Plan
Comprehensive benefits including medical, dental, vision, retirement, wellness and much more

Fulltime

Senior Director of Product Management

The goTenna Product team is seeking a highly professional and experienced Produc...

Location

Salary:

175000.00 - 220000.00 USD / Year

goTenna

Expiration Date

Until further notice

Requirements

6+ years of experience working as Director of Product Management, Product Lifecycle Manager or Product Portfolio Manager in a technical product field - preferably in the telecoms, LMR radio or satellite systems segments
4+ years of experience with Agile methodologies for Software Development (including use of Jira & Confluence)
3+ years of experience with Waterfall/Stage-Gate methodologies for Hardware Development processes
Demonstrated experience managing business initiatives involving a portfolio of products in various lifecycle stages
Experience conducting market research, technical research and competitive analysis
Professional Communication skills: project specifications, documentation and presentations
Experience directly managing Product Managers and/or Product Owners
ITAR: U.S. Citizen or Green Card Required

Job Responsibility

Strategic Product Leadership: The Senior Director of Product Management is the key owner of an assigned product or product portfolio
Portfolio Strategy: Working in conjunction with the VP of Product and key internal and external stakeholders, the Product Manager shall define and communicate a compelling, long-term product strategy that aligns with market opportunities, customer needs and overall business objectives
Market & Competitive Analysis: Conduct deep market research, including regular interaction with current lighthouse customers, target market customers, industry experts, and sales channels
Business Case Development: Develop and maintain robust business cases for new product investments, justifying resource allocation, forecasting financial returns (ROI), and defining success metrics
Go-to-Market Strategy: Partner with Marketing, Sales, and Business Development to define and execute effective go-to-market plans for product launches
Customer & Stakeholder Empathy: Serve as the primary voice of the customer, translating complex operational requirements from critical communications end-users into actionable product requirements
Roadmap Management: Own, prioritize, and maintain the product roadmap for the product or product portfolio
Requirements Definition: Create clear, concise, and prioritized Product Requirements Documents (PRDs), translating those requirements into initiatives and feature epics
Feature Prioritization: Use data-driven decisions, product strategic goals, and market feedback to make tough, objective decisions on feature trade-offs and backlog prioritization
Lifecycle Management: Manage products across their entire lifecycle, including defining end-of-life strategies and transition plans for legacy systems

What we offer

Equity
401(k) plan
Unlimited PTO
Parental Leave with Pay
Holiday pay (including December recess)
Medical, Dental, Vision and life insurance
Pre-tax benefits
Short- and Long-term disability plans
Professional Development Stipend

Fulltime

Senior Director, Marketing

The Senior Director, Marketing (Senior Director) will lead the Festival’s audien...

Location

Canada , Stratford

Salary:

Not provided

Arts Consulting Group

Expiration Date

Until further notice

Requirements

A minimum of 10 years of senior experience in marketing is required from work in the creative industries, tourism, consumer marketing, or other fields, but preferably in a nonprofit and arts-based environment
A proven track record of leadership in marketing, branding, budgeting, forecasting, technology, the use of Customer Relationship Management software, and advancing the mission of a similar complex organization, is a must
A master’s degree in marketing, communications, or business administration or equivalent experience is an asset
Demonstrable passion and enthusiasm for theatre is an asset
Outstanding interpersonal, written, and verbal skills in English are required
Residency in proximity to the Festival’s main offices in Stratford is required to facilitate working on-site
Those currently eligible to work in Canada, as well as international applicants who would need immigration support, are more than welcome to pursue this unique opportunity

Job Responsibility

Develop and oversee the implementation of integrated marketing plans designed to meet ambitious revenue targets
Formulate the profile of the Festival’s target markets, tracking the effectiveness of the marketing tactics against the audience segments, improving bottom-line results
Articulate a clear value proposition associated with the brand and ensure the proposition is integrated into compelling copy and the work of the marketing, audience engagement, publicity, sponsorship, and communications teams
Establish, implement, and evaluate short- and long-range departmental objectives, policies, and operating procedures to ensure goals are met or exceeded
Regularly analyze sales data and competitive activity and share with the Festival senior team, together with observations and recommendations
Recruit, manage, and provide direction and support to employees, fostering professional development, effectively managing performance and maintaining a caring and inclusive work environment
Guide the work of the Marketing, Publicity, Audience and Community Engagement, Film Production & Distribution, Corporate Sponsorship, and Analytic teams setting the overall plan and supporting the leaders regularly in the execution of those plans
Advise colleagues on programming choices based on knowledge of target markets, competitive offerings, emerging social issues, and internal competencies
Identify and develop new customers, build loyalty among existing customers, and win back lapsed customers
Generate the evolution of a brand strategy that supports the Festival’s strategic goals and objectives

What we offer

A comprehensive group benefits package includes health, dental, vision, an RRSP matching program, Manager lieu days on top of vacation time, and complimentary opening night tickets

Fulltime

Senior Director, Industrial Development

Drives Greystar’s industrial growth strategy across the West Coast by identifyin...

Location

United States , Newport Beach; San Francisco

Salary:

200000.00 - 300000.00 USD / Year

Greystar Real Estate Partners LLC

Expiration Date

Until further notice

Requirements

10–12+ years in industrial land acquisition, industrial real estate investment, development, or capital markets roles
Proven ability to source and evaluate development land, value-add assets, and core stabilized industrial assets
Strong financial modeling and underwriting capabilities across multiple investment profiles (development, value-add, core)
Bachelor’s degree in Real Estate, Finance, Business, Economics, Architecture, or related field (MBA preferred)
Experience managing due diligence processes for both development sites and operating industrial buildings
Strong communication and negotiation skills with the ability to influence stakeholders and uncover off-market opportunities
Ability to operate with speed, precision, and strategic judgment in competitive markets

Job Responsibility

Drives Greystar’s industrial growth strategy across the West Coast by identifying, sourcing, and securing land suitable for future development as well as selective value-add and core industrial investment opportunities
Builds and maintains a robust pipeline of both development-ready land and stabilized or near-stabilized assets that align with Greystar’s industrial investment strategy
Leads all pre-acquisition activities for development land—including underwriting, market intelligence, due diligence oversight, and Investment Committee documentation—while also evaluating existing industrial assets that meet return, risk, and portfolio diversification targets
Source and evaluate industrial land acquisition targets, value-add opportunities (lease-up, repositioning, capital improvements), and core industrial assets across the West Coast
Build an investment pipeline through broker relationships, direct outreach, off-market pursuits, and partnerships with landowners, developers, and owners of stabilized assets
Maintain a forward-looking understanding of industrial market dynamics—including tenant demand, capital markets, zoning shifts, political activity, and logistics patterns—to proactively identify both development and investment opportunities
Issue LOIs and negotiate purchase and sale agreements for land and existing buildings, structuring deal terms to maximize return and minimize risk
Represent Greystar with brokers, land sellers, asset owners, municipalities, and capital partners to strengthen Greystar’s competitiveness and regional presence
Perform financial modeling, market analysis, leasing projections, and asset-level return scenarios for both development sites and existing industrial assets to determine feasibility and strategic fit
Evaluate value-add opportunities by analyzing capex plans, rent growth assumptions, market comps, and lease-up timelines

What we offer

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage
costs discounted after 3 and 5 years of service
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter)
401(k) with Company Match up to 6% of pay after 6 months of service
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)
Employee Assistance Program
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
Charitable giving program and benefits

Fulltime

Senior Director of Support

PagerDuty

Location:
United States , San Francisco

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 06, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Director of Support

Senior Director, Customer Support

Senior Medical Director / Medical Director, Pharmacovigilance

Senior Director, Application Development, China

Senior Director, Professional Services

Senior Director of Fp&a

Senior Director of Product Management

Senior Director, Marketing

Senior Director, Industrial Development

Senior Director of Support

PagerDuty

Location:United States , San Francisco

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:September 06, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Director of Support

Senior Director, Customer Support

Senior Medical Director / Medical Director, Pharmacovigilance

Senior Director, Application Development, China

Senior Director, Professional Services

Senior Director of Fp&a

Senior Director of Product Management

Senior Director, Marketing

Senior Director, Industrial Development

Location:
United States , San Francisco

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
September 06, 2025