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Senior Director of Programs

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Latino Memphis

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Location:
United States , Chicagoland

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

95000.00 - 105000.00 USD / Year
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Job Description:

The Senior Director of Programs provides overall leadership, alignment, and support for World Relief Chicagoland’s immigrant and refugee programs. This role exists to bring clarity and cohesion across programs during a season of change—ensuring Program Directors are well supported, programs are meaningfully connected to one another, and decisions are grounded in mission, data, community voice, and operational reality. The Senior Director of Programs leads the Program Leadership Team comprised of seven directors, and serves as the overarching decision maker for program directions. This role also serves on the Administrative Leadership Team, bringing programmatic perspectives to shape overall organizational direction and priorities. This role partners closely with other directors to ensure integrated, scalable, and sustainable programming across geographic locations.

Job Responsibility:

  • Provide a clear, integrated vision for community impact and program service delivery, while honoring the distinct identity and expertise of each program area
  • Support directors in designing programs that make positive impact for participants, through outcomes-focused service delivery that is adaptive and scalable
  • Ensure church and community engagement is thoughtfully integrated into program design and delivery
  • Lead annual program planning with Program Directors, aligned with mission, funding realities and operational capacity. As needed, lead scenario planning exercises
  • Provide direct supervision, coaching, and support to Program Directors
  • Serve as a trusted thought partner while also holding clear accountability for performance, outcomes, and follow-through
  • Set goals and expectations
  • monitor progress toward program plans, grant deliverables, and outcomes
  • Provide accountability to staying within budget & maintaining strong financial stewardship
  • Address conflict directly and constructively
  • mediate across programs and departments as needed
  • Make and communicate tough prioritization and resource decisions when necessary
  • Facilitate regular Program Director meetings that support shared learning, problem-solving, and alignment
  • Build collaboration rhythms and systems for cross-program coordination, and regularly review/ adapt these to meet evolving needs in a season of change
  • Balance local needs of each geography with regional alignment and consistency
  • Provide organizational leadership with the Administrative Leadership Team, bringing perspectives from the Program Leadership Team into discussions and decisions & working to close inter-department gaps
  • Work closely with Grants Management & Development teams to align funding pursuits with program strategy
  • Ensure data, learning, and community feedback inform program decisions and improvements
  • Partner with Finance & Grants Management teams to support budget planning, monitoring, and strong financial stewardship by Program Directors
  • Coordinate with Operations team to ensure the materials and tools are available to implement programming
  • Utilize good change management practices when rolling out new or improved initiatives
  • Actively support leadership development, succession planning, and career pathways within program teams
  • Ensure regular staff development opportunities are provided with equity across program areas
  • oversee the delivery of learning opportunities that align with program & regional goals
  • Promote healthy team culture, clarity of roles, and sustainable workloads during periods of change
  • Other duties as assigned
  • Supervisory responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame
  • Lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief

Requirements:

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
  • At least 7 years of program management or related experience required
  • Previous supervisory and team leadership required
  • Background in refugee resettlement or immigrant service provision
  • In-depth knowledge of the immigrant experience
  • Willingness and ability to work from all three Chicagoland locations: Chicago (Albany Park), DuPage County (Carol Stream), and Aurora

Nice to have:

  • Strong team leadership, coaching, and delegation skills
  • ability to mobilize a team toward common goals
  • Demonstrated ability to lead through uncertainty or contraction
  • Ability to think creatively and strategically, and lead others through strategic planning & implementation processes
  • Excellent collaboration, team building, and relationship management skills
  • Ability to use data to drive decision-making: setting metrics, interpreting analysis, driving continuous improvement
  • Willingness and ability to provide accountability toward goals
  • Advanced communication and conflict mediation skills
  • Experience leading innovation and organizational change
  • creative problem-solving skills and ability to adapt & prioritize with changing circumstances
  • Background in social work preferred
What we offer:
  • World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees
  • World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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