Senior Director of Professional Services Job at Highspot

Senior Director, Professional Services

Senior leadership role heading the Professional Services team at PagerDuty, resp...

Location

United States , San Francisco

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Proven experience (10+ years) in professional services, consulting, or a related field
At least 5 years in a senior leadership role
Demonstrated success in building and scaling delivery methodologies for complex, multi-phase projects
Strong understanding of project management frameworks (e.g., Agile, Waterfall, hybrid approaches)
Experience designing delivery models that support and enable senior-level consultants
Exceptional leadership, communication, and stakeholder management skills
Ability to thrive in a fast-paced, high-growth environment
Bachelor's degree required
Advanced degree or relevant certifications (PMP, Six Sigma, etc.) a plus

Job Responsibility

Develop and own delivery methodology
Scale delivery to support senior consultants
Team leadership of project managers, consultants, and technical experts
Customer engagement for enterprise customers
Establish and track key performance indicators (KPIs)
Stakeholder collaboration with Sales, Product, Customer Success, and Support
Thought leadership and industry representation

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

Senior Director, Client Services

As our Senior Director, you will work autonomously to develop and build client r...

Location

United States

Salary:

160000.00 - 200000.00 USD / Year

Vaniam Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree
Working knowledge of digital marketing
Is flexible, adaptable, and “cool under pressure”
Ability to work on a large variety of global and US projects across multiple accounts
Results-oriented mindset with a commitment to accountability
Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
Proficiency with the following computer programs and systems: MS Office (Word, Excel, PowerPoint, Outlook), Adobe, WebEx, and/or Zoom
Excellent oral and written communication skills
Demonstrate leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks
Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions

Job Responsibility

Oversee the development of proposals and tactical plans
Demonstrate a comprehensive understanding of multiple client’s businesses, their marketplace, and actively seek opportunities for further account development
Serve successfully as point of authority and/or source of advice for therapeutic area of assigned account(s)
Maintain a strong understanding of the healthcare industry business trends, best practices, and healthcare regulations
Communicate and advocate for Vaniam Group point of view
Ensure work is completed within budget by project
Monitor fee performance to encourage/ensure account profitability
Seek to optimize the agency’s services, processes, deliverables, and internal resources
Provide strong account leadership, effectively directing and motivating team members to accomplish desired goals and maintaining client expectations
Solve client issues, independently moderating conflicts with significant complexity and political sensitivity

What we offer

100% remote environment with opportunities for local meetups
Positive, diverse, and supportive culture
Passionate about serving clients focused on cancer and blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) plan and company match
Work-life balance and flexibility
Flexible time off policy for rest and relaxation
Volunteer time off for community involvement

Fulltime

FLEX Senior Director, BMSC Planning and Services

The FLEX Senior Director, Global Consulting, is a key member of the Customer Gro...

Location

United States , Bethesda, MD

Salary:

70.67 - 113.22 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

8+ years’ experience in strategy development, brand management, marketing strategy, or product management
4-year degree from an accredited university in Business Administration, Hospitality Management, or related major
OR 12+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
Experience managing and defining transformational strategies for business units
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
MBA or equivalent preferred
Lodging / hospitality industry experience preferred

Job Responsibility

Advising on enterprise strategies and priorities
Supporting Marketing and Personalization Acceleration capabilities
Providing advisory services on complex platforms and projects
Managing multiple projects
Leading major initiatives and programs
Advising on strategic execution
Developing goals and plans
Championing leaders’ vision for product and service delivery
Providing direction and assistance to other teams
Analyzing information and evaluating results

What we offer

Medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts

Fulltime

Senior Practice Manager, Financial Services

Snowflake is about empowering enterprises to achieve their full potential — and ...

Location

United States

Salary:

184000.00 - 241500.00 USD / Year

Snowflake

Expiration Date

Until further notice

Requirements

10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting
Direct experience, ideally within the respective market (see job title), in a Data Warehousing, Business Intelligence and/or Cloud field
Strong understanding of business solutions of our target clients, leveraging data as an enabler. Examples include Customer Data Platforms, cross-industry Data sharing, AI, personalization, etc.
Proven track record of meeting booking, utilization, and consumption (or similar) targets
Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
Strong organizational skills, ability to work independently and manage multiple projects simultaneously

Job Responsibility

Spearhead services sales execution and project delivery success for key accounts.
Engage C-level executives to create and execute services roadmaps that drive real business outcomes.
Own the entire professional services lifecycle—from deal strategy and proposal creation to execution and forecasting.
Be the go-to expert for cloud-based data warehousing, business intelligence, and AI-powered solutions.
Lead high-performing teams while ensuring top-tier customer satisfaction.
Report to an Consulting Practice Director on the Americas Professional Services teams
Be aligned to markets or industries as part of the practice, with services sales alignment to a Sales District Manager and Account Executives
Be responsible for both driving service sales enablement/execution and ensuring the successful delivery of services for your assigned accounts. Focus on achieving quarterly bookings targets (for Professional Services & Training) while meeting utilization targets by actively managing select project deliveries.
Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team
Be the Professional Services point of contact for your accounts

What we offer

medical, dental, vision, life, and disability insurance
401(k) retirement plan
flexible spending & health savings account
at least 12 paid holidays
paid time off
parental leave
employee assistance program
and other company benefits
eligible to participate in Snowflake’s bonus and equity plan

Fulltime

Director & senior manager

Director & Senior Manager position within the Dopkins Assurance Services Group, ...

Location

United States , Buffalo

Salary:

Not provided

Dopkins & Company, LLP

Expiration Date

Until further notice

Requirements

Managing client relationships and assuming the role as a trusted advisor to our clients
Assuming the role of client service coordinator by working collaboratively within the Firm structure to serve our clients
Managing client deliverables and be able to accept final responsibility for decisions and the client work product
Managing risk in the client service process by following professional standards
Keeping current with a changing Federal and State regulatory environment
Demonstrating critical thinking ability
Exhibiting sound and practical business judgment
Operating with a commitment to ethical behavior, integrity and accountability
Having a high level of expertise and can contribute to the thought leadership within the Firm
Self-motivation to develop technical & professional skills

Job Responsibility

Assume a leadership role within our Firm and the Assurance Services Group (AS) by serving on the AS leadership team
Serve as a trusted advisor to a sophisticated client base and to actively engage in a leadership role with those clients
Mentor emerging leaders

What we offer

Opportunity to be a part of the strategic vision for passing a successful Firm onto the next generation of leadership and beyond
Various leadership development programs and support through our status as an RSM US Alliance firm

Senior Director of Bridge Building

The Senior Director of Bridge Building will lead the strategy, implementation, a...

Location

United States , Atlanta; Boston; Chicago; Boulder; Denver; Detroit; Los Angeles; Miami; New York; San Francisco

Salary:

100000.00 - 125000.00 USD / Year

Repair the World

Expiration Date

Until further notice

Requirements

7+ years of relevant professional experience in Jewish education, service learning, interfaith/intercultural dialogue, social justice, or community-building
Demonstrated expertise in bridge building, group facilitation, or DEI strategy—especially in settings involving young adults
Deep understanding of Jewish culture, values, and community
strong familiarity with issues of antisemitism, racism, and intergroup tension in the U.S.
Experience managing staff and/or contractors
ability to lead complex projects with multiple stakeholders
Strong interpersonal and communication skills, with a track record of building trust across lines of difference
Comfortable working in a fast-paced, collaborative, and mission-driven environment
This role requires domestic travel, approximately 5-10%

Job Responsibility

Lead the national strategy to advance bridge building as a core component of Repair’s mission and model
Codify Repair’s bridge building approach, drawing on internal insights and external best practices, to develop a scalable, impact-driven model
Supervise and support Bridge Building Educators at Repair and consultants working on curriculum and facilitation tools
Oversee the development and refinement of curriculum for Bridge Building Service Corps cohorts, leveraging evaluation insights
Guide the integration of bridge-building into Repair’s broader service programs (Service Corps and standalone), ensuring accessibility and resonance for Jewish and non-Jewish participants alike
Collaborate with content and training teams to ensure curricula are inclusive, reflective of partner identities, and informed by local context
Further enhances its bridge building approach for programs with organizations like Project Shema, Resetting the Table, and Constructive Dialogue Institute
Design and deliver training programs for staff, Service Corps members, partners, and volunteers to strengthen skills in intergroup dialogue and relationship building across lines of difference
Partner with leading dialogue and education organizations to integrate advanced tools and frameworks into Repair’s network
Lead, develop, and refine metrics that assess the impact of bridge-building programs on participants and communities in collaboration with the MEL team and consultants

What we offer

retirement matching
professional development funds
paid time off for service
generous vacation/sick leave
holidays
16 weeks of paid parental leave
Repair pays 100% for employee medical/dental/vision coverage and 50% for dependents

Fulltime

Account Director / Senior Sales Manager

Provides total account management support for assigned property accounts. Partne...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in sales and marketing, guest services, front desk, or related professional area
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
no work experience required

Job Responsibility

Develops and implements the overall account strategy for assigned accounts
Retains, expands and grows account revenue of existing accounts
Identifies and aggressively solicits new accounts
Develops and implements strategic sales plans
Builds and strengthens accounts with existing and new customers
Identifies emerging business opportunities and risks
Increases local penetration of high potential accounts
Executes designated sales strategies to achieve revenue goals
Leverages methodologies, technical, and business knowledge
Resolves guest issues that arise in the sales process

Fulltime

Senior Director, Account Health Management EMEA

As a Senior Director, Account Health Management, you will be a key leader within...

Location

United Kingdom , London

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar
At least 5+ years in a leadership capacity
Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs

Job Responsibility

Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
Inspire and attract top talent to your team
Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
Accountable for executive engagement, account health, and risk mitigation
Oversee customer planning, deployment, account-level reviews, and escalations
Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
Mental and financial health resources
Personalized learning opportunities

Fulltime

Senior Director of Professional Services

Highspot

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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