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Job Profile Summary: Own the user experience component of re-imagining the digital customer experience for Sysco’s +400,000 customers. Manage the people, processes and technical direction across designated product management teams.
Job Responsibility
Lead product strategy and execution in re-imagining the digital customer experience for Sysco’s +400,000 customers, Sysco’s sales consultants, account managers and other key business partners, working in deep partnership with UX/Design and Engineering leadership
Manage the people, processes and technical direction across designated product management teams to drive modern digital transformation and measurable business outcomes
Collaborate with product leadership to develop, drive, and manage the annual strategic road map for Sysco’s digital commerce products & internal business applications and tools
Lead and manage product team and their career development by setting growth goals and measuring progress throughout the year
Oversee and manage the Sysco e-commerce portfolio and work cross-functionally with internal and external stakeholders
Create executive communications around the planning and progress of the portfolio
Actively engage with and support product managers as they execute phases of the product lifecycle
Directly interface with key business stakeholders to kick-off and manage high priority initiatives
Identify new opportunities to increase efficiencies and drive growth
Champion modern digital transformation initiatives across the product portfolio
Advocate for the customer experience within the company
Define, maintain, and support product Ways of Working including standards and best practices.
Requirements
Bachelor’s degree in computer / information science, business, engineering, human computer interaction (HCI), or related discipline coupled with relevant work experience
7 years in a management role leading a product management team
10 years of experience in product management or related roles with experience in business analysis, user experience, information architecture, usability testing, quality assurance, and other related disciplines within a consultative or corporate environment
Knowledge of the software development lifecycle.
Nice to have
Master’s degree in computer / information science, business, engineering, human computer interaction (HCI), or related discipline coupled with relevant work experience
Coursework and/or experience in project /program management or product operations
Experience in hospitality or the food service business.