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Aramark Logo Aramark · Hospitality and Tourism

Senior Director of Premium Services - Fenway Park

United States, Boston Employment contract 140000.00 - 145000.00 USD / Year · Job Posted July 03, 2026
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Job Description

Aramark Sports + Entertainment seeks an accomplished hospitality leader to serve as Senior Director of Premium Services - Fenway Park. This role will provide strategic leadership and operational oversight for premium hospitality experiences across suites, clubs, restaurants, and catering operations throughout the New England District.

Job Responsibility

  • Provide strategic oversight and support for premium services operations and including suites, clubs, restaurants, and catering sales and operations
  • Ensure consistent execution of premium hospitality
  • Develop and implement operational best practices that enhance guest satisfaction, efficiency, and profitability
  • Conduct operational reviews to identify opportunities for continuous improvement
  • Lead service excellence initiatives that elevate the overall premium guest experience
  • Collaborate with culinary and operations teams to create integrated premium hospitality experiences
  • Establish performance metrics and reporting standards to measure operational success and guest satisfaction
  • Develop and implement training programs focused on premium service delivery, leadership development, and operational excellence
  • Coach and mentor premium operations leaders, catering managers, and sales professionals
  • Foster a culture centered on hospitality, accountability, guest engagement, and continuous improvement
  • Serve as a trusted partner to senior leadership, clients, and key stakeholders
  • Support the retention and growth of client relationships through operational excellence and proactive partnership

Requirements

  • Minimum of 5+ years of progressive leadership experience in premium hospitality, restaurants, catering, food and beverage operations, or related hospitality environments
  • Demonstrated success leading premium dining, catering operations and sales, and guest experience operations
  • Experience supporting both operational execution and revenue generating sales functions
  • Strong understanding of hospitality service standards, event execution, and premium guest engagement
  • Bachelor's degree in Hospitality Management, Business Administration, or related field
  • Experience within sports, entertainment, convention center, hotel, or hospitality environments
  • Background in premium dining, catering sales, and event management
  • Experience supporting premium hospitality concepts, luxury experiences, or high-profile events
  • Experience working in a union environment

What we offer

  • medical, dental, vision, work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage
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