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A growing, well-established NYC-based restaurant group is seeking a Senior Director of Operations to oversee day-to-day and strategic operations across a portfolio of full-service restaurants. This role is ideal for a hands-on, people-first operator with a strong background in casual upscale to upscale dining who thrives in fast-paced, high-touch environments.
Job Responsibility:
Oversee operations for approximately 5 full-service restaurant locations with $15–$20M in total annual revenue
Partner closely with ownership and culinary leadership to ensure operational excellence, consistency, and guest satisfaction
Lead and mentor General Managers and multi-unit leaders, driving accountability, performance, and culture
Own and optimize operational systems, SOPs, labor management, and cost controls
Ensure compliance with all health, safety, and labor regulations
Analyze financial and operational KPIs to drive profitability and continuous improvement
Support new initiatives, openings, and growth projects as needed
Requirements:
Minimum 5 years of experience in a senior multi-unit operations role within a restaurant group