Senior Director of Operations Job at Buckeye Valley Family YMCA (Milwaukee)

Job Description

Under the direction of the Executive Director of Camping, the Program Operations Director shall be responsible and accountable for the daily operations and administration of all aspects of camp operations, including staff leadership, site operations, and program delivery. This role is responsible for building a cohesive, high-performing staff team and for achieving and exceeding program enrollment, retention, and growth goals. The Senior Director of Operations focuses on program outcomes, continuous improvement, and increased participant satisfaction, while also supporting engagement with the Camp Minikani alumni community, community partners, and volunteers.

Job Responsibility

Develop and promote a staff culture grounded in relationship building, active listening, accountability and service above self
Collaborate with camp leadership and staff to ensure consistent excellence in service and outstanding care of campers, guests, groups and their families
Work in close partnership with the Executive Director to communicate progress toward strategic goals and identify operational needs and resources
Develop, meet and exceed camp enrollment, retention, and participation goals across all areas
Lead and support year round staff by providing clear direction, coaching, performance evaluation, and professional development
Provide staff direction and feedback related to program quality, delivery and outcomes, informed by participant satisfaction surveys, retention data, and program assessments
Foster a culture of identifying new opportunities to enhance programs, services, and operational effectiveness
Maintain expertise in camp registration software including program set up, reporting, financial reporting and system quality control
Lead Board program committee to ensure a strong focus on program quality innovation and outcomes
Collaborate with staff to develop, implement, and monitor safety standards and emergency procedures in accordance with ACA standards, state licensing guidelines and YMCA safety expectations
Role Model strong fiscal stewardship through budget development, forecasting, monitoring, and approval of financial and HR documentation
Ensure strict adherence to, and annual review, of all policies and procedures related to safety, conduct, and regulatory compliance, and maintain required CPR, First Aid, First Responder training
Uphold the YMCA of Metropolitan Milwaukee’s Child Abuse/Neglect Prevention efforts as a mandatory reporter
Responsible for other duties and projects as necessary to achieve goals and priorities of the Association

Requirements

Bachelor's degree, or equivalent education/experience
5+ years of senior leadership experience in camp, youth development, or nonprofit operations
Must work well independently and as part of a team
The proven ability to establish, maintain, and strengthen positive relationships with staff, volunteers, participants, and community partners
Strong background in risk management and ACA accreditation standards
Exceptional communication, relationship-building, and problem-solving skills
A passion for camp life and a commitment to the YMCA mission
Proven ability to display initiative, good judgment and ability to make decisions independently
Demonstrate written and verbal communication skills
public speaking, capacity to prepare reports, conduct training programs, create policies and guideline, proven financial development experience and skills
Competent computer skills
Windows environment
Demonstrated ability to lead people and obtain results through others

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Senior Director of Operations

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