Senior Director of Operations - PACE Job at Allied Universal® (Dallas)

Senior Director of Operations - PACE

Allied Universal®

Location:
United States , Dallas

Category:
Insurance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you’re ready to grow with the best, explore a career with us and make a difference. Allied Universal® is hiring a Senior Director of Operations - PACE. The Senior Director of Operations - PACE oversees a team that is responsible for all customer service functions and quality control of the final investigative SIU product. The Senior Director of Operations serves as the liaison between the client and the field staff who conduct the investigation.

Job Responsibility:

Oversight of SIU (Special Investigative Unit) Investigations team associated with the PACE contract
Use independent judgment to define and confirm client objectives (including due dates) on all new, reopen, and investigative referral cases
Provide consultation to the client using independent discretion to develop and implement an efficient, effective, and ethical investigation of an insurance claim
Ensure adherence to clear guidelines regarding company policies on privacy, compliance, and ethics
Ensure independently that the investigators assigned to complete the investigative tasks requested by the client have been given clear instruction on the client’s expectations at the time the case is approved
Maintain quality control after investigation is completed, ensuring that all client’s objectives have been addressed and achieved, and the billing applied to this work product falls within the standard billing schedule or client contract rates
Ensure team meets “reopen” sales goals on a monthly basis, creating accurate funding records for all items billable to the client
Use sound management, discretion, and independent judgment to resolve conflicts between clients and/or investigators
Handle customer complaints (negotiating as needed) and forward field operational issues to appropriate Vice President as needed
Provide daily updates to the clients within one business day after an investigative task has been completed, or per the client’s updating protocols set forth in a contract (if applicable)
Timely document follow up communication to clients after the final work product has been delivered
this communication is to ensure client satisfaction and determine if any additional investigation is required
Meet clients’ completion due dates and provides client recommendations on current cases for future work
This individual must utilize discretion and independent judgment to resolve conflicts between clients and/or investigators. Must routinely meet the established standards of performance and compliance for this position in the areas of generating revenue, minimizing CCBR (closed case budget remaining), and minimizing service reviews (credit memos), while ensuring superior customer service and a quality investigative product

Requirements:

Must possess one of the following: Bachelor’s degree in Healthcare Administration, Nursing, or Business
Associate’s degree in Healthcare Administration, Nursing, or Business and a minimum of eight (8) years of related experience in a healthcare leadership role
Minimum of three (3) years managing or directing an SIU insurance investigation program
Minimum of six (6) years of experience in a progressive healthcare leadership role
Ability to think strategically, make timely decisions and implement change
Ability to remain highly productive in a changing environment, possess strong attention to detail and well-developed organizational skills, and maintain a high level of discretion
Demonstrated proficiency in using subscription databases to search for relevant information on investigative assignments in support of the technical and professional staff of the SIU
Outstanding written and oral communication skills
Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint

Nice to have:

Broad, general understanding of financial implications of managerial decisions and impact to the organization
Ability to represent the company in a professional manner at all times during employment
never compromising the company’s core values of integrity, morals, values, or code of ethics

What we offer:

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Seven paid holidays annually, sick days available where required by law
Vacation time offered at an initial accrual rate of 3.08 hours biweekly for full time positions. Unused vacation is only paid out where required by law
Employee Assistance Program
Employee Discount Program
Tuition Discount Program
Training & Career Development Programs

Additional Information:

Job Posted:
January 04, 2026

Employment Type:

Fulltime

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Job Link Share:

Senior Director of Operations - PACE

Allied Universal®

Location:
United States , Dallas

Category:
Insurance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 04, 2026

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