Senior Director of Engineering, Infrastructure, PagerDuty

PagerDuty

Location:
United States, Atlanta

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

233000.00 - 392000.00 USD / Year

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Job Description:

Senior Director of Engineering to lead the Infrastructure group at PagerDuty, setting the vision for infrastructure strategy, growing and mentoring a team of leaders and engineers, and driving execution of high-impact initiatives that shape PagerDuty's future. This role is both deeply technical and highly strategic, requiring collaboration with Product, Security, Legal, and Customer teams to ensure infrastructure underpins engineering velocity, customer trust, compliance, and business innovation.

Job Responsibility:

Define and drive the multi-year strategy for PagerDuty's infrastructure and platform foundations
Strong ownership of PagerDuty's reliability patterns and practices
Lead, mentor, and scale a diverse team of Engineering Managers, Senior Managers, and technical leaders across multiple geographies
Ensure the reliability, scalability, and security of PagerDuty's global SaaS platform
Partner with peers in Engineering, Product, and Security to deliver large cross-functional initiatives
Champion engineering excellence: CI/CD maturity, observability best practices, operational rigor, and incident readiness
Manage budgets, headcount, and vendor relationships to optimize infrastructure investments
Represent Infrastructure externally with customers and partners, and internally with executives
Foster a culture of inclusion, accountability, collaboration, and growth

Requirements:

Proven experience in senior engineering leadership roles, managing multiple layers of managers
Significant experience as a hands-on technical contributor earlier in your career
Deep knowledge of modern infrastructure and software delivery: high availability, distributed systems, public cloud (AWS), microservices, containers, CI/CD pipelines, observability, and automation
Track record of building and scaling high-performing, inclusive engineering organizations

Nice to have:

Deep experience designing, operating, and scaling large-scale SaaS platforms on AWS (or other public clouds)
Familiarity with core AWS services (EC2, ECS/EKS, S3, DynamoDB, RDS, VPC, IAM, CloudWatch, etc.) and cloud-native patterns
Proven ability to manage cloud costs, contracts, and vendor relationships
Awareness of compliance and security frameworks relevant to SaaS companies (FedRAMP, SOC2, ISO 27001)
Prior experience leading Infrastructure or Platform Engineering groups in a SaaS company
Experience running or partnering closely with SRE teams
Experience leading globally distributed teams across multiple time zones
Excellent communication skills with bonus points for public speaking experience
Track record of coaching and mentoring engineering leaders
Demonstrated ability to balance strategic vision with operational execution
Strong business acumen and comfort in customer-facing discussions

What we offer:

Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Director of Engineering, Infrastructure