Senior Director of Engineering, Infrastructure, PagerDuty

PagerDuty

Location:
United States, San Francisco

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

233000.00 - 392000.00 USD / Year

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Job Description:

Senior Director of Engineering role leading the Infrastructure group at PagerDuty, responsible for building and evolving the foundation on which all of PagerDuty runs, including cloud delivery, site reliability, automation, observability, data stores, and developer experience

Job Responsibility:

Define and drive the multi-year strategy for PagerDuty's infrastructure and platform foundations
Strong ownership of PagerDuty's reliability patterns and practices
Bar raiser for all engineering functions
Lead, mentor, and scale a diverse team of Engineering Managers, Senior Managers, and technical leaders across multiple geographies
Ensure the reliability, scalability, and security of PagerDuty's global SaaS platform
Partner with peers in Engineering, Product, and Security to deliver large cross-functional initiatives
Champion engineering excellence: CI/CD maturity, observability best practices, operational rigor, and incident readiness
Manage budgets, headcount, and vendor relationships to optimize infrastructure investments
Represent Infrastructure externally with customers and partners, and internally with executives, as a trusted voice on technical and business tradeoffs
Foster a culture of inclusion, accountability, collaboration, and growth

Requirements:

Proven experience in senior engineering leadership roles, managing multiple layers of managers
Significant experience as a hands-on technical contributor earlier in your career
Deep knowledge of modern infrastructure and software delivery: high availability, distributed systems, public cloud (AWS), microservices, containers, CI/CD pipelines, observability, and automation
Track record of building and scaling high-performing, inclusive engineering organizations

Nice to have:

Deep experience designing, operating, and scaling large-scale SaaS platforms on AWS (or other public clouds)
Familiarity with core AWS services (EC2, ECS/EKS, S3, DynamoDB, RDS, VPC, IAM, CloudWatch, etc.) and cloud-native patterns such as multi-tenancy, container orchestration, infrastructure as code, observability, and incident response
Proven ability to manage cloud costs, contracts, and vendor relationships to optimize spend and efficiency
Awareness of compliance and security frameworks relevant to SaaS companies (FedRAMP, SOC2, ISO 27001) and how AWS services map to them
Prior experience leading Infrastructure or Platform Engineering groups in a SaaS company
Experience running or partnering closely with SRE teams in a DevOps/on-call environment
Experience leading globally distributed teams across multiple time zones
Excellent communication skills—comfortable engaging executives, customers, and engineers alike, with bonus points for public speaking experience
Track record of coaching and mentoring engineering leaders across both management and technical career paths
Demonstrated ability to balance strategic vision with operational execution and tough prioritization decisions
Strong business acumen and comfort in customer-facing discussions about technical capabilities, reliability, and roadmap
A passion for building collaborative, inclusive engineering teams and cultures

What we offer:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Director of Engineering, Infrastructure