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Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As the Senior Director of Data Center Operations (DC Ops) on the U.S. Airgap Cloud (AGC) team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government. You will lead a unique, mission critical, highly regulated DCOps and Program Management organization spanning the U.S. geography focused on delivering operational excellence to our customers. You will interact and maintain relationships with various authorities and partners across the industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility. Interpersonal awareness, ability to navigate ambiguity, and communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting Microsoft’s success. While our AGC DCOps team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft’s Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class Cloud provider.
Job Responsibility:
Empowering a culture of safety, security, and compliance, respect, integrity, and accountability in all aspects of datacenter activities
Accountability for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments
Responsibility for the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth
Financial management of portfolio including the development of detailed budgets, forecasts, and management of operational and capital spend
Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and other support teams
Overseeing secure and compliant logistics, asset destruction, and asset management services and programs across the AGC DC Ops portfolio
Overseeing AGC datacenter service engineering focused on optimizing IT services’ time on task and resolving blocked tickets with AGC product/software engineering groups
Regularly meeting with AGC customers to present AGC and datacenter capabilities, services, and concepts of operations for either approval or security compliance review purposes
Delivering learning and development and training programs for your AGC DC Ops staff
Overseeing an AGC datacenter controls systems engineering program that incorporates and ensures compliant patching in accordance with Microsoft and customer requirements
Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success
Leadership, management, coaching, and development of Microsoft full-time employees across datacenters in your program
Collaborating and coordinating with multiple internal business groups to ensure the successful delivery of service levels
Analyzing production operations and initiating corrective actions to ensure operational stability
Initiating and establishing quality standards and projects for the AGC DC Ops team and managing those initiatives through to completion
Requirements:
High School Qualification or equivalent AND 10+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) OR equivalent experience
3+ years people management experience
Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph
Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
Verification of U.S. citizenship
Nice to have:
10+ years’ experience supporting or operating in mission-critical, 24x7x365 production environments
5+ years’ experience in leading, directly managing, and influencing a diverse organization of full-time employees across multiple disciplines, platforms, cultures, and geographies
5+ years’ experience in leading operations in high security and highly regulated U.S. Government and/or defense contractor environments
Experience leading operations in U.S. government or government Cloud Service Provider datacenters
BS/BA in Computer Science, Mathematics, Telecommunications, Business Management, Accounting, Environmental Sciences, or equivalent experiences
Experience and solid understanding of employment laws and employment terms & conditions
Working knowledge of datacenter infrastructures (e.g. Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.)
Background in building design and construction principles and/or management
Supply chain, asset management or logistics background and experience
Awareness of IT Service Operations fundamentals and principles (ITIL, MOF, OLA/SLA, CSI, etc.)
Previous experience with MS Cloud Services and Platforms (e.g. Windows Azure, Office 365, etc.)