Senior Director of Corporate IT Job at PagerDuty (San Francisco)

Job Description

Senior Director of Corporate IT (End User Services/AI, Systems Engineering, and Enterprise Security) to lead IT Operations at scale. Architect, build, and support PagerDuty's rapidly expanding SaaS/cloud-first information technology ecosystem—ensuring availability, reliability, and security for our global workforce. Drive the adoption of enterprise employee-facing AI programs, champion IT security operations, and deliver an exceptional experience for all employees.

Job Responsibility

Provide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale
Architect and scale IT Operations and Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems
Drive the strategy, implementation, and adoption of enterprise employee-facing AI programs and automation, enhancing productivity and user experience across the organization
Partner closely with the CISO organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data
Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement
Consult with senior-level stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies
Oversee ticket escalation and ensure that service level agreements (SLAs) and defined metrics are consistently met or exceeded
Ensure employees receive professional, efficient, and effective support, with a focus on continuous improvement and user satisfaction
Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations
Provide regular metrics and KPIs across functions to gauge the effectiveness of service delivery and inform strategic decisions
Offer direction, guidance, and training to IT staff, including system engineers and help desk support, fostering a culture of learning and growth
Champion a 'customer zero' mindset by adopting and deploying PagerDuty's own products internally, driving innovation and best practices
Demonstrate strong emotional intelligence (EQ) as a leader—building trust, fostering collaboration, and supporting the professional development of your team

Requirements

8+ years of experience working in IT operations, overseeing large information technology projects
6+ years of people management experience leading multiple technical teams, distributed across multiple geographies
Proven experience in operating and managing security, automation technology, and automation programs
Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
Experience with agile and scrum methodologies
Bachelor's degree in computer science (or a related field) or equivalent work experience
Experience working within high-growth, cloud-first (AWS), B2B SaaS companies
Excellent leadership, decision-making, and project management skills
Excellent communication and influencing skills
Experience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, automation tools, AWS, and Zoom

Nice to have

Experience working within high-growth, cloud-first (AWS), B2B SaaS companies
Experience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, automation tools, AWS, and Zoom

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

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Senior Director of Corporate IT

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